Thought leadership

Banned airline leaves thousands of passengers stranded

Thousands of passengers have been left stranded after air regulators grounded Turkmenistan Airlines for safety reasons. The UK’s Civil Aviation Authority said flights from Birmingham and London’s Heathrow to Amritsar, and Heathrow to New Delhi – which fly via Ashgabat, Turkmenistan – had been suspended. The CAA acted after the European Aviation Safety Agency suspended […]

CX disconnect in an ‘experience economy’ is putting business at risk says Dimension Data

Dimension Data, the USD 8 billion global technology integrator and managed services provider for hybrid IT, today revealed the findings of its annual CX Benchmarking Report. It urges organisations to address a “customer experience disconnect” that could lose them business or even jeopardise their chances of survival in competitive markets where consumer loyalty can no […]

Sports Direct Founder Ashley in talks to buy failed music chain HMV

Sports Direct founder Mike Ashley has placed a bid to buy music chain HMV. HMV collapsed last month, its second administration in six years, risking 2,200 jobs at 125 stores. Sports Direct could not be reached for comment and administrators KPMG also declined to comment. Mr Ashley owns more than 60% of Sports Direct, and […]

What makes this Monday so blue? And what’s the solution?

Employment law experts have warned employers to be prepared for a huge loss in workplace productivity as Blue Monday, “the most depressing day of the year”, strikes today. The powerful trend was first coined in 2005 to refer to aspects such as weather conditions, debt levels, time since Christmas as well as national motivation levels. More […]


Lloyds overdraft fees unacceptable says MPs

Lloyds Banking Group has been criticised for introducing new overdraft charges on Monday ahead of a proposed crackdown later this year. An MP said the bank’s new fees “will increase the charges for the vast majority of customers”. The Financial Conduct Authority wants to scrap overdraft fees and replace them with a single interest rate. […]

Industry rejects MPs call for petrol pricing Watchdog

A group of MPs is calling for an independent fuel price watchdog – to be called Pumpwatch – to monitor the cost of petrol and diesel. Petrol stations that charge fair prices would be entitled to display a “kitemark” logo. The All-Party Parliamentary Group (APPG) for Fair Fuel is accusing the industry of increasing its […]

Taxpayers being treated unfairly by HMRC says House of Lords report

Greater powers given to HMRC to tackle tax avoidance and evasion are undermining the rule of law and justice, warns a House of Lords report. The Economic Affairs Committee said HMRC has been granted some broad, disproportionate powers without effective taxpayer safeguards. High penalties, designed to deter taxpayers from appealing, are a tax on justice, […]

MPs fury over Facebook chief Zuckerberg ‘no show’

Politicians from nine countries reacted angrily to the absence of Facebook founder Mark Zuckerberg at a hearing today. The event is part of an unprecedented international inquiry into disinformation and fake news. Richard Allan, Facebook’s vice-president of policy solutions, appeared in Mr Zuckerberg’s place.He said he took responsibility for deciding who appeared at which committee. […]