Cathay Pacific to honour tickets sold in error for fraction of actual price
Cathay Pacific has said it will honour first-class and business-class tickets that it sold to some lucky passengers for a fraction of the usual price.
The Hong Kong-based airline mistakenly sold business-class seats on August flights from Vietnam to New York for about $675 return.
Prices on the same route in July and September cost $16,000.The airline admitted that it “made a mistake”, but said it would honour the tickets.
The fares were reported by travel bloggers on 31 December and later pulled by Cathay Pacific. It was not clear how many tickets had been sold and Cathay Pacific did not immediately respond to requests from the BBC.
Happy 2019 all, and to those who bought our good – VERY good surprise ‘special’ on New Year’s Day, yes – we made a mistake but we look forward to welcoming you on board with your ticket issued. Hope this will make your 2019 ‘special’ too!
The mistake concludes a challenging 2018 for Cathay Pacific, as it tries to return to profitability after posting its first ever back-to-back annual loss in March.
The airline has struggled against competition, particularly from low-cost Chinese carriers covering Hong Kong, mainland China and South East Asia.
In October, Cathay Pacific was the subject of a data breach in its IT systems, jeopardising the personal information of up to 9.4 million passengers.
A month earlier, it had to send one of its planes back to the paint shop after spelling the airline’s name “Cathay Paciic” on the side of the jet.
Airlines often honour tickets sold in error, but practices differ from carrier to carrier and according to circumstances.
Singapore Airlines, for example, honoured tickets sold for less than half price in 2014. United Airlines cancelled transatlantic tickets sold for less than $100 by a “third party software provider” the following year.