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Chair Report – Customer Engagement Summit 2020 – Nicholas Brice

Day 2 Chair’s Report: Customer Engagement Summit 2020 By Nicholas Brice, CEO at Soul Corporations It was a great pleasure to host the second day of the Customer Engagement Summit in the superb virtual studio the team at Engage Business Media have created. It

Chair Report – Customer Engagement Summit 2020 – Martin Hill-Wilson

Day 1 Chair’s Report: Customer Engagement Summit 2020 By Martin Hill-Wilson, Founder at Brainfood Consulting Another year. This time virtual. Starting to feel like it is a normal way of chairing a conference. But in truth it remains extraordinary times.

Chair Report – Customer Engagement Transformation Conference 2020 – Gerry Brown

Day 2 Chair’s Report: Customer Engagement Transformation Conference 2020 By Gerry Brown, Chief Customer Rescue Officer at Customer Lifeguard As day two of the Customer Engagement conference dawned it was clear that the bar had been set very high the previous

Chair Report – Customer Engagement Transformation Conference 2020 – Martin Hill-Wilson

Day 1 Chair’s Report: Customer Engagement Transformation Conference 2020 By Martin Hill-Wilson, Founder at Brainfood Consulting The new season of virtual conference continues. Chairs are housed in TV studio style facilities, presenters appear via Zoom and

Chair Report – Customer Engagement Summit 2019 – Jo Moffatt

Chair’s Report: VOE, VOC, VOB? Listen to the voices and build trust By Jo Moffatt, Co-Strategy Director and Radio Show Host, Engage for Success, and Managing Director, Woodreed Delegates in the Customer Engagement Summit in Hall 4 heard a lot of voices

Chair Report – Customer Engagement Summit 2019 – Manuela Pifani

By Manuela Pifani, Founder and Managing Director, CXellence Consulting This event never lets you down. I have been attending them for a few years now and they always prove to be an immense source of inspiring speakers and insightful case studies. Also, this

Chair Report – Future of the Contact Centre 2019 – Martin Hill-Wilson

Future of The Contact Centre – In Rude Health I’d Say The teaser for this event proclaimed that contact centres are at a crossroads. Either ascending in value to become the beating heart of the organisation. Or presumably absorbed into some form of Borg like

Chair Report – Future of the Contact Centre 2019 – Gerry Brown

Chair’s Report From Hall 2 The 2019 Future of the Contact Centre Conference, where I chaired Hall 2, provided a fascinating and absorbing insight into the changing world of the contact centre and the elements shaping its future. which was perhaps echoed by the

Chair Report – Customer Engagement Summit 2018 – Martin Hill-Wilson

The Best Yet Customer Engagement Summit 2018 was the best yet. Great insight and networking, now extended over one and a half days. The central theme was the importance of the human touch in our increasingly automated world and how the human and digital workforces

Chair Report – Customer Engagement Summit 2018 – Gerry Brown

Summit Hall Chair Report This year’s Engage Customer Summit, where I chaired Hall 3, featured a healthy mix of companies well known for great customer experience complemented by sincere and engaging presentations from those companies that don’t make the CX

Chair Report – Customer Engagement Summit 2018 – Cathy Brown

Summit Hall Chair Report As always, such a pleasure to be chairing a great set of speakers at the 2018 Customer Engagement Summit. Inspired by the plenary speakers, especially Gavin Ingham giving us real insight into what gives us the edge at work, we started

Chair Report – Customer Engagement Summit 2018 – Nick Brice

Summit Hall Chair Report We opened in the Blue Hall after coffee looking at how Voice of the Employee had been front and centre of the business for Formica’s European Business, where in 2015 engagement figures had ebbed to less than 50%. Emma Dixon, joining

Chair Report – Customer Engagement Transformation 2018 – Martin Hill-Wilson

Customer Engagement Transformation Conference 2018 Another conference in the bag. The topic was the transformation of customer engagement. This one seemed to not only satisfy but also delight. Clearly organisations are starting to do a great job. As usual, it was

Chair Report – Customer Engagement Transformation 2018 – Nick Brice

Customer Engagement Transformation Conference 2018 Hall 2 was a really great place to be at the recent Customer Engagement Transformation. After some sparkling keynotes in the plenum session, we explored some of the innovative things happening in Financial

Chair Report – Employee Engagement Summit 2018 – Kate Jones

Chair Report It's rare that I don't have music playing - in the car, at home, through my headphones if I need to focus at work. All my favourite films are musicals, and I'll tell anyone the woes of life as a tenor in a choir (read The Alto's Lament and that's

Chair Report – Employee Engagement Summit 2018 – Cathy Brown

Chair Report It was a pleasure once more to be working with the EBM team and chairing the 2018 Employee Engagement Summit. A great start with a packed room and people standing at the back - not bad for a very sunny Friday at the start of a bank holiday

Chair Report – CX Marketing Summit 2018 – Martin Hill-Wilson

Chair Report By the end of the day, the general vibe was that it worked with a feeling of 'let's do it again'. In between times, this is what happened. Julian Poulter, Research Director from Gartner kicked off with a fascinating research overview of Marketing's

Chair Report – CX Marketing Summit 2018 – Helen Wilson

Chair Report It's rare I leave a conference humming The Prodigy's 'Fi restarter' - in fact this may be the first time, but 'Go be a Fi restarter' was the rallying cry ringing in my ears (more on that later!), as I headed out from EB M's super successful CX

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