Day 1 Chair’s Report: Customer Engagement Summit 2020

By Martin Hill-Wilson, Founder at Brainfood Consulting

Another year. This time virtual. Starting to feel like it is a normal way of chairing a conference. But in truth it remains extraordinary times. Quite uncertain. This year’s theme reflects the mood. ‘The importance of trust and transparency at a time when our customers’ priorities, preferences and behaviours are continuing to evolve.’