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Day 1 Chair’s Report: Customer Engagement Summit 2020

By Martin Hill-Wilson, Founder at Brainfood Consulting

Another year. This time virtual. Starting to feel like it is a normal way of chairing a conference. But in truth it remains extraordinary times. Quite uncertain. This year’s theme reflects the mood. ‘The importance of trust and transparency at a time when our customers’ priorities, preferences and behaviours are continuing to evolve.’

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Knowledge - Insights: Chair Reports

Download our Chair Reports and reports to read and digest in your own time…

You may also like...

Why Paddy Power Betfair backed Amazon Connect...

Change is the only Constant in the Contact Centre...

How can AI enhance your customer experience?...

Virtual Future of the Contact Centre Case Study Preview:...

Virtual Future of the Contact Centre Case Study Preview:...

How Mobile is Transforming Customer Engagement with Koby...

Segmentation & Personalisation - Marketing Matters for...

Guidebook: How to create social media content that shines...

How to Create a Consumer App...

Download this Chair Report

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