Knowledge - Insights: Chair Reports

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Day 1 Chair’s Report: Customer Engagement Summit 2020

By Martin Hill-Wilson, Founder at Brainfood Consulting

Another year. This time virtual. Starting to feel like it is a normal way of chairing a conference. But in truth it remains extraordinary times. Quite uncertain. This year’s theme reflects the mood. ‘The importance of trust and transparency at a time when our customers’ priorities, preferences and behaviours are continuing to evolve.’

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Knowledge - Insights: Chair Reports

Download our Chair Reports and reports to read and digest in your own time…

You may also like...

The CX trends that will define 2021...

musicMagpie case study: The chatbot requirement tipping...

Social Media Management: How to do more with less in 2021...

Virtual Future of the Contact Centre Case Study Preview:...

Virtual Future of the Contact Centre Case Study Preview:...

How Mobile is Transforming Customer Engagement with Koby...

Guidebook: How to create social media content that shines...

How to Create a Consumer App...

Enhancing Agent Engagement: 5 WEM Strategies to Drive...

Download this Chair Report

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