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Day 2 Chair’s Report: Customer Engagement Summit 2020

By Nicholas Brice, CEO at Soul Corporations

It was a great pleasure to host the second day of the Customer Engagement Summit in the superb virtual studio the team at Engage Business Media have created. It must be said that they have surely led the way when it comes to pivoting a customer experience through COVID. Day Two was brilliantly put together by Steve Hurst and his team with the overarching title of ‘The importance of trust and transparency at a time when our customers’ priorities, preferences and behaviours are continuing to evolve’.

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Knowledge - Insights: Chair Reports

Download our Chair Reports and reports to read and digest in your own time…

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Why Paddy Power Betfair backed Amazon Connect...

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Download this Chair Report

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