Knowledge - Insights: Chair Reports

The Customer Engagement Transformation Conference – View From Hall 2

On Thursday 6th July I had the pleasure of chairing proceedings in Hall 2 of the Customer Engagement Transformation Conference that took place at the Victoria Park Plaza hotel in London.
The theme of the day was to ‘help delegates in their quest to transform the way they interact with
customers in order to reap the rewards of successful engagement’.
All good and very interesting stuff and I was looking forward to the day as Steve, Katie and the
rest of the team at Engage Business Media had assembled two halls packed with great speakers.
Prior to the conference, Steve and Katie had asked me to write up some notes and thoughts on
the overall day that could posted in the form of a blog post on their website.
Given I saw so many talks over the course of the day in Hall 2, what I have decided to do is run through the presentations in the order that they presented on the day, who spoke, on what and what stood out for me from each of their presentations.

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Chair Report – Customer Engagement Transformation 2017 – Adrian Swinscoe

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