Knowledge - Insights: Chair Reports

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Day 1 Chair’s Report: Customer Engagement Transformation Conference 2020

By Martin Hill-Wilson, Founder at Brainfood Consulting

The new season of virtual conference continues. Chairs are housed in TV studio style facilities, presenters appear via Zoom and audiences connect via mobile apps. Quite a change from the traditional face to face world. But one that proved just a powerful and valuable.

Here’s my report from day one.

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Knowledge - Insights: Chair Reports

Download our Chair Reports and reports to read and digest in your own time…

You may also like...

Change is the only Constant in the Contact Centre...

Virtual agents: why businesses are embracing AI...

Post-pandemic customer retention insights: Keeping the...

Virtual Future of the Contact Centre Case Study Preview:...

Virtual Future of the Contact Centre Case Study Preview:...

How Mobile is Transforming Customer Engagement with Koby...

Guidebook: How to create social media content that shines...

How to Create a Consumer App...

Enhancing Agent Engagement: 5 WEM Strategies to Drive...

Download this Chair Report

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