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Chair Report – Future of the Contact Centre 2018 – Martin Hill-Wilson

Future of the Contact Centre It was a good crowd – an industry in genuine transformation – a busy agenda to mirror the extent of change. So the signs pointed to a great event which indeed it turned out to be. We began with an outside-in view from BT’s

Chair Report – Ai & Robotics Forum 2017 – Martin Hill-Wilson

This forum found around a hundred of us back in the red leather seated theatre on the tenth floor of Blue Fin: – a favourite launch pad for many Engage Business Media face to face events. It was a fine line up and a fascinating day. From my perspective it was one

Chair Report – Employee Engagement Summit 2017 – Cathy Brown

A Blog from the Chair As Chair of the Employee Engagement 2017, I was asked by the organisers to write a summary of the day. Last time they asked me this, I was caught slightly on the hop and hadn't really taken proper notes (being focussed on the here and now) so

Chair Report – Customer Engagement Transformation 2017 – Martin Hill-Wilson

What Happened at Customer Engagement Transformation 2017? For those familiar with my after event debriefs, I’m happy to report it was another cracking day, courtesy of the Engage Customer team who assembled a great line up of speakers and a crowd of inquisitive

Chair Report – Customer Engagement Transformation 2017 – Adrian Swinscoe

The Customer Engagement Transformation Conference – View From Hall 2 On Thursday 6th July I had the pleasure of chairing proceedings in Hall 2 of the Customer Engagement Transformation Conference that took place at the Victoria Park Plaza hotel in London. The

Chair Report – Customer Engagement Summit 2017 – Mike Havard

Agility in an Age of Disruption The day of this year's Customer Engagement Summit also happened to be International Start a Rumour day. Well, a worthy rumour might just be that this was the best event so far in the five-year history of the Summit. And yet again it

Chair Report – Customer Engagement Summit 2017 – Martin Hill-Wilson

Case Studies, Inspiration and Top Tips for Change: What Happened in Hall 2? As is the custom, here's the inside track on what happened twixt dawn and dusk within Hall Three which was a 'standing room only' experience for much of the day. It all began with that

Chair Report – Customer Engagement Summit 2017 – Helen Wilson

Case Studies, Inspiration and Top Tips for Change: What Happened in Hall 2? At the beginning of the day, keynote speaker Professor Malcom McDonald (former Professor of Marketing, Cranfield University of Management) left us with one of those classic Peter Drucker

Chair Report – Customer Engagement Summit 2017 – Alysin Fadel

The Future of Engagement Discussions from Hall 4 Matthew Gray Matthews explained the journey of Corona Energy and how myCEO had worked in ensuring everyone was aligned to the business strategy. He was very clear on the principle of keeping transformational change

Chair Report – Customer Engagement Summit 2016 – Andrew McMillan

My Experiences As Chair Well, what a buzz! In an exciting start to the Customer & Employee Engagement stream first thing in Hall 4 we were packed out and standing to welcome our first speaker, Ian McVey. Ian, the Head of Enterprise Sales at Qualtrics, was

Chair Report – Customer Engagement Summit 2016 – Mike Havard

The Irony of a Technological Future I was again delighted to be chairing the annual Customer Engagement Summit this year -undoubtedly one of the most important events in the calendar for customer (and employee) engagement professionals and leaders, with close to

Chair Report – Customer Engagement Summit 2016 – Cathy Brown

My Experiences As Chair Well, what a buzz! In an exciting start to the Customer & Employee Engagement stream first thing in Hall 4 we were packed out and standing to welcome our first speaker, Ian McVey. Ian, the Head of Enterprise Sales at Qualtrics, was

Chair Report – Customer Engagement Summit 2016 – Martin Hill Wilson

What Happened In Hall Two? Those who saw out the whole day in Hall Two, and there were more than a few, were treated to a rich mix of topics. The day kicked off with two financial service stories. One from Zurich Insurance. the other from Atom Bank. Both

Chair Report Customer Engagement Summit 2015-Mike Havard

Yet again, I was delighted to have chaired this year's Customer Engagement Summit - over 700 professionals in the room looking to learn, network and be inspired. And I suspect a few were just a little blown away with the innovations and ideas being presented, not

Chair Report – Customer Engagement Summit 2015 – Mark Hillary

My Customer Engagement Summit Experience I spoke about the future of the customer experience at the Engage Customer Summit last week. It was a real pleasure to be a part of the opening keynote session with Spencer Kelly from the BBC Click TV show ahead and Patrick

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