Customer Contact

Oxxio has become the world’s first energy supplier to introduce a bot to interact with customers. The intelligent next level chatbot, named ‘O’, provides Oxxio App users with personal and relevant insights into their energy consumption and helps them to interpret their personal data in innovative ways to reduce energy usage and costs. ‘O’ was developed by CX Company and TamTam and is available now on the Oxxio app.

Insights through innovative technology

‘O’ analyses energy consumption and provides customers with extra information about the Oxxio App and their energy costs. To do so, ‘O’ utilises the customer’s smart meter readings and compares them to other customers. “‘O’ is the user’s personal Energy Buddy”, says Joos Luteijn, Digital Lead at Oxxio. “With ‘O’, Oxxio gives a unique new meaning to the relationship we have with our customers. We can tailor-make our interactions with customers, based on their energy consumption and app usage.” The Oxxio App with Energy Buddy ‘O’ is free to download and use for both Oxxio customers and non-customers.

Optimal client interaction with ‘O’

“We see a lot of opportunities,” says Luteijn. “We believe that the Oxxio App is the ideal channel for our customers to control their energy usage. If you respond to client needs and translate them to relevant mobile services, you can strengthen the customer relationship and simplify matters for them. ‘O uses complex algorithms to turn large chunks of cluttered data tion user-friendly and practical informaiton. As it does so it also becomes progressively more intelligent and accurate in the advice it provides. That means it will become better and better at analysing energy consumption accurately to ensure that customers have even more control over their expenses.”

In the near future users will also be able to ask ‘O’ questions. “We even foresee a next step with platforms such as Apple’s Siri or Facebook Messenger, in which we can continue the dialogue”, says Luteijn.

The Oxxio App can be acccessed from the Oxxio website and from the App Store and Google Play.

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