Customer Contact

Confirmit has reported that it achieved the highest annual sales in the company’s history for 2016, reaffirming its position as a leading global solutions provider for Voice of the Customer, Voice of the Employee and Market Research.

Confirmit celebrated 20 years of business in 2016 with a 60% increase in new business sales over 2015.

The expansion of its partner and customer portfolio and innovative product offering promoted this exceptional finish and helped fuel momentum for continued success in 2017.

“2016 was a year full of milestones for Confirmit, and we are proud to cap it off with this record revenue achievement and a stunning Q4,” said Henning Hansen, Confirmit President and CEO. “I am pleased to see successes from every part of the business, from great performance in our established regions of EMEA and North America, to exceptional growth in Australia, just a year after we began operating there.

“With this added momentum, I am confident that 2017 will bring even more excellent results for not only our company, but also the valued clients using our world-class solutions.”

The company recently announced that long-service CFO, Ken Østreng, will take the role of President and CEO from April, helping to drive continued success into the future.

2016 boasted significant customer wins for the company, including the largest deal ever signed in the Asia Pacific region. Since launching its direct sales presence in the region in 2015, the company has substantially grown its customer base, widening its reach in the Market Research market and driving the growth of VoC in the region.

Confirmit’s technology solutions continue to drive business success for customers around the world. New customers joining Confirmit’s ranks during 2016 include: Aldermore Bank, Canada Goose, CUA, Deloitte CE, Ipsos Japan, Magna International, Inc., Metropress Ltd, Scandinavian Hospitality Management, Transport Focus, Wyndham Vacation Resorts, and Woolcott Research. These companies join the ranks of Confirmit’s established clients who include Grant Thornton, Canon Solutions America, Nielsen, Philadelphia Insurance, Sony Mobile Communications and Virgin Money.

“Due to the technology and the consultative partnership with Confirmit, Philadelphia Insurance Companies has been able to realise a significant increase in its retention, overall satisfaction, and NPS® Score – moving the NPS® score above 60.0 for the first time since the company has tracked these results,” said Seth Hall, Senior Vice President, Customer Service at Philadelphia Insurance.

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