News

Customer Contact

A guide released by leading SMS platform Textlocal shows that retailers must adapt to a mobile marketplace if they are to effectively compete in this year’s Black Friday sales.  The guide shows how retail sales have fundamentally changed with as many as 80% of consumers now engaging with retailers via their smartphones.

Last year, more than 90% of retailers took part in Black Friday and an incredible £1.4bn was spent in online sales in the UK on the day, an 11.7% increase year-on-year according to IMRG.  A recent report from Textlocal shows a growth in online shopping via mobile with three quarters (75%) using their phones to browse the internet every day and an average monthly spend growing to £36.12 (Ofcom 2017).

With the penetration of smartphones reaching record levels – currently 85% of the adult population – it is anticipated that the amount of sales completed on smartphones will increase from the 39% achieved last year, with a third of shoppers (35%) now stating that their mobile will become their primary tool for business.

The opportunity for retailers is further evidenced in the guide that suggests that nearly half of the population (48%) welcome receiving promotional messages from their preferred brands and a further 60% are happy to receive vouchers via the mobile channel.

The opportunity is not only limited to sales, with Textlocal’s guide suggesting that retailers should not only consider mobile for generating sales, but also improving service.  The guide suggests that 67% of consumers welcomed delivery updates, 60% want to receive discounts as well as a third (35%) wish to receive offers – 37% of users have made a purchase as a direct result of receiving a message from a business.

“The uptake of smartphones has made shopping a 24/7 experience, with users no longer restricted to the opening times of bricks and mortar stores, and Black Friday sales have now become a week-long event,” says Textlocal MD Jason Palgrave-Jones.

He continues: “The way consumers shop has fundamentally changed and, as such, retailers who want to attract and engage with their customer base need to consider a mobile strategy.  The platform is proven to support retailers through the whole customer journey from targeting promotions and ordering through to delivery and ongoing customer service.”

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media