News

Category: Customer Contact (incl BPO)

Bounty pregnancy club fined over data handling of more than 14 million people
Customer Contact (incl BPO)
Royal Mail launches delivery time notifications the day before
Customer Contact (incl BPO)
Customer Lifetime metric being used more: But skills gap a deterrent
Customer Contact (incl BPO)
Automatic Compensation for Broadband Users Goes Live
Customer Contact (incl BPO)
Giraffe and Ed’s Easy Diner site closures agreed
Customer Contact (incl BPO)
Bank payment scams claim 84,000 victims
Customer Contact (incl BPO)
Watchdogs ‘need to prove they protect consumers’ says NAO
Customer Contact (incl BPO)
Financial sharks circling customer favourite Metro Bank
Customer Contact (incl BPO)
Estate agent Zoopla promises to end housing benefit discrimination
Customer Contact (incl BPO)
Govia Thameslink fined record £5m over timetable chaos
Customer Contact (incl BPO)
Rent-to-own crackdown to ‘save consumers millions’
Customer Contact (incl BPO)
Rise in number of fraudsters making scam HMRC calls
Customer Contact (incl BPO)
Car buyers being over charged £1000 by dealers for loans says Watchdog
Customer Contact (incl BPO)
Investment scam targets Instagram users
Customer Contact (incl BPO)
Supermarkets misleading shoppers on healthy food say nutritionists
Customer Contact (incl BPO)
Royal Mail says ‘sorry’ for raising stamp price above regulator cap
Customer Contact (incl BPO)
Trends in live chat and CX Strategies revealed in new benchmarking report
Customer Contact (incl BPO)
Regulator bans energy firm from taking on new customers over poor service
Customer Contact (incl BPO)
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