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Voice of the Customer

From the organisers of the hugely successful Directors Forums series and the Customer Engagement Network a Summit providing customer engagement and employee engagement insights and solutions across all channels.

Delegates will benefit from a heady mix of world class case studies, keynote presentations from global experts, focused streams and high level networking opportunities, including a Summit Networking Party.

Speakers todate include:

•Mike Havard, Director, Ember Services, Summit Chairman
•Roger Martin-Fagg, Economist
•Qaalfa Dibeehi, COO, Beyond Philosophy
•Andrew Lea, Head of Banking Services, First Direct
•Kieran Bourke – Managing Director, Mobext (World’s largest Mobile Agency)
•Ben Kay, Head of Digital Strategy & Adoption, EE (Orange and T- Mobile)
•Chris Buckley, Director of Social Engagement, TMW
•Claire Kavanagh, Head of CRM, giffgaff
•Justin Hunt, CEO, Social Media Leadership Forum
•Deborah Eastman, Head of Consulting on Social CEM, Satmetrix
•Dara Nasr, Director, Twitter, former Head of YouTube
•Kieran Kilmartin, Marketing Director, Pitney Bowes Software
•David MacLeod, Chairman at Employee Engagement Task Force
•Peter Flade, Senior Managing Partner, Gallup
•Tom Cannon, VP – Product Management, Thunderhead
•Jeremy Morris, Industry Head, Google
•Avis Easteal, Operations Director Experian
•Andrew McMillan, Former Customer Service Director, John Lewis
•Peter Sinden, Director of Service, LV=
•James Mitton, Retail Operations Director, Shop Direct Group
•Martin Dodd, Customer Services Director, Lloyds Banking Group
•Veronique Tordoff, Customer Experience Leader, Philips
•Paul Smedley, Director, Professional Planning Forum
•Gerard Tempest, Director, Premier Inn
•Colin Adamson, Founder of SOCAP & Public Sector Engagement Specialist
•Charles Breslin, Head of Customer Service, British Gas
•Jonathan Browne, Senior Analyst, Forrester Research
•Dr. Nicola Millard, Futurologist, BT
•Lord Bilimoria,Chairman, Cobra Beer Partnership
•Claire Sporton – Vice President, Customer Experience Management, Confirmit
•Professor Katie Truss, Employee Engagement Specialist, University of Kent
•Dominic Graveson, Head of Digital, Action Aid UK
•Conrad Simpson, Director, Interactive Intelligence
•Catriona Campbell, Behavioural Psychologist, Director, Seren
 

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