CX in the age of ai

In partnership with Sabio and Genesys, we’ve embarked on a journey to unravel the presence of AI in today’s workplaces, sending out a survey to over 30,000 members of our Engage Customer community as well as hosting an episode of Engage Customer Talks, a podcast and a Focus Group.

Within this report, you’ll be able to read more about our key findings, as well as catch-up on-demand on our activities.

We hope you enjoy the report!