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Voice of the Customer

You will not want to miss Engage Customer’s third annual Customer Engagement Summit on Friday November 28, the only joined-up customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty and business performance and profitability.

Our 2014 Summit is building on the success of the first two Summits in 2012 and 2013 which have helped it establish a reputation for being the best customer and employee engagement event on the calendar. This year’s Summit will be even bigger and better with new features and attractions.

Case study presentations will include Diageo, M&S, Home Retail Group, LV=, Argos, Maplin, Air France, Engage Mutual, Charles Tyrwhitt, TCS, Barclays, Domino’s Pizza, Miele,O2, Fidelity, BT, Thresher and Glenny, Barclaycard, DFS, Nationwide and more

New for this year is a series of roundtable discussions that will dig deep into the challenges and opportunities in the fast changing worlds of employee and customer engagement and experience. These roundtable discussions are designed to add a new dimension to the Summit and further enhance our offering to delegates and sponsors alike.

We are now operating in a truly digital business environment and we have to be where our customers are, use insight and analytics to know who they are and offer them seamless and relevant service online, offline, social and mobile.

It has never been more important to take a holistic view of our customers. The Customer Engagement Summit will highlight these rapid changes in customer behaviour and what is needed to stay on track.

The chief aim of our third Customer Engagement Summit is for delegates to go back to their organisations armed with all the tools, strategies and techniques they need to deliver successful customer and employee engagement strategies over the long term for sustainable competitive advantage.

The Customer Engagement Summit 2014 is an event you really cannot afford to miss. We look forward to seeing you there.

 

 

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