Thought leadership

Nigel Garrett, business development director at staff management solutions firm Workplace, believes keeping people happy is vital for reducing employee turnover, which is one of the biggest challenges the sector faces.

These include giving staff input on their working hours and shift times, rewarding good customer service as well as sales and fostering a sense of healthy competition.

"Through building a unified team with healthy competitive elements, employees can enjoy greater fulfilment from their roles, helping to ensure they have the right attitude and are focused on their time and productivity," Mr Garrett stated.

He also advised executives to train staff so they are comfortable making decisions and to give them the authority to make judgement calls on certain issues without having to consult a manager.

Mr Garrett believes making a workforce more engaged will also deliver additional benefits such as improved productivity and reduced sickness absence.