We were delighted to win Engage Customer’s ‘Best Customer Service Team’ award back in 2022. It was the seal of approval to complement the comments we see from customers each day, like this one: “I always love the personal and human responses I get. They fully represent the naked wines brand - brilliant customer engagement - thank you. I’m involved in developing sales training and you guys are my case study of excellence.” This talk breaks down the habits we’ve put in place, and keep at the forefront of our minds, to make sure that our team members and our customers stay happy, and to ensure we never lose sight of the human element that’s vital to increasing customer loyalty and advocacy for our brand.