Xena Lappin
Teleperformance UK and South Africa EVP, Transformation and InnovationXena is EVP, Transformation & Innovation at Teleperformance UK & South Africa. In her current role, she is responsible for leading the digital transformation team who support clients transform their operations through innovation and technology. She has extensive experience in outsourcing, operations and transformation and has had held senior roles with PwC, Serco, Sky and TalkTalk.
Russell Attwood
Route 101 Founder & Business Development Director
A communications industry veteran, Russell founded Route 101, a specialist systems integrator delivering next-generation SaaS customer engagement platforms, over a decade ago following the sale of his previous company Call Centre Technology (CCT) to Capita in 2011.
Heading up the sales arm of the business, he guides his experienced team on CX transformation projects for organisations both nationally and internationally, supporting clients including Teleperformance UK, Shell Energy, Holland & Barrett, and NHS Professionals. Russell is passionate about customer engagement and enjoys providing his customers with industry-leading innovation & support throughout their journey.
Heading up the sales arm of the business, he guides his experienced team on CX transformation projects for organisations both nationally and internationally, supporting clients including Teleperformance UK, Shell Energy, Holland & Barrett, and NHS Professionals. Russell is passionate about customer engagement and enjoys providing his customers with industry-leading innovation & support throughout their journey.