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Unlocking Exceptional Customer Experience

  • Customer Engagement Transformation Conference
  • Andrew Woolliscroft, UK Client Care Director, Jaguar Land Rover

An insight into the disruptive trends in the automotive industry driving a demand for ever greater customer centricity and experiences for JLR and their four brands Range Rover, Defender, Discovery, and Jaguar. Whether it be the rise of electrification, digitalisation, new competitors, or changing consumer habits, all of these are forcing JLR to look at their future strategy. At the centre of it all, the quality of the customer experience. Andrew will delve into how JLR are facing this change, and how their business model must evolve and adapt.

Andrew Woolliscroft

Andrew Woolliscroft

Jaguar Land Rover UK Client Care Director
Versatile automotive professional with 16 years’ experience across a varied range of roles in the automotive, aerospace and motorsport sectors - from global OEMs through to niche start-up companies. Having held a broad range of positions through Commercial, Marketing, Sales, Engineering, Manufacturing, Design and Strategy has led to a wealth of knowledge and experience.

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