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Voice of the Customer

May we take this opportunity to thank all of you in our Customer Engagement Network – and there are 20,000 of you – for your interest and support during 2012.


It has been a difficult year with tough economic conditions prevailing throughout, but also with great opportunities for those who get their employee and customer engagement strategies right – and that’s what we are here to help with both now and in the future.


In addition to our Customer Engagement magazine, community website and weekly news alerts we have held a series of hugely successful Directors Forums in 2012 culminating in our highlight Customer Engagement Summit at the end of November with close on 400 delegates attending.


For 2013 we have an exciting roster of face to face events for you and once again our Customer Engagement Summit at the end of the year. It would be great to see you attend at least one of them. For more details click here


It just remains for me to wish you all a very happy Christmas and prosperous and customer centric New Year.

Steve Hurst
Editorial Director
Customer Engagement Network

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