Events: Automation, AI and Robotics

Automation & Ai are Revolutionising Customer Engagement

Discover the Future

Automation, AI and Robotics are undoubtedly forming the core of any strategy relating to enhancing customer experience, with new technologies enabling us to create stronger relationships with customers through fast, accurate and consistent responses to their queries.

Join us at this unique, interactive and intimate event that will allow you to network with 100+ peers working in similar roles to yourself, as well as giving you the opportunity to hear from global experts, leading edge technology companies and also from organisations implementing automation and AI strategies in the field of customer engagement.

Our speakers will be discussing how you can deliver the business value of AI, how you can bring people and technology together to drive digital transformation, how you can use AI in your CRM in order to create and protect customer value, the smart actions of leading companies, critical conversations that you need to have on the road to adoption, and ultimately how to implement intelligence to transform customer engagement.

So, whether you’re in a position where you’re wanting to know more about how the use of new technologies is having an impact on how we interact with customers, or if you’re actively rolling out strategies relating to automation, this Forum will be perfect for you as we drill down into these exciting new areas.

One Seminar Halls

Round Table Sessions

5 Topic Streams

150+ Delegates

Networking Party

15 Presentations

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

2019 Topic Streams

2019 Speakers

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Click to read more...
Brian Manusama

Brian Manusama

Gartner Click to read more...
Abby Thomas

Abby Thomas

Vodafone Click to read more...
Mike Migliore

Mike Migliore

News UK Click to read more...
Amy Mitchell

Amy Mitchell

Leathwaite Click to read more...
Tim Kay
Charles Radclyffe

Charles Radclyffe

Fidelity International Click to read more...
Leslie Willcocks

Leslie Willcocks

Department of Management at London School of Economics Click to read more...
Stuart Stock

Stuart Stock

Veolia UK Click to read more...
Mergan Velayudan

Mergan Velayudan

MultiChoice Click to read more...
Asif Anwar

Asif Anwar

Strategy Analytics Click to read more...
Phil Jones

Phil Jones

Marks and Spencer Click to read more...
Eliska Dockalova

Eliska Dockalova

Kiwi.com Click to read more...
Peter Finding

Peter Finding

Taylor Vinters Click to read more...

Interested in becoming a speaker

What our Delegates Think

2019 Delegates Included

CHANGING THE FUTURE OF SOME OF THE WORLD'S LARGEST BRANDS

• Abel And Cole • Actionaid • All Clear Insurance • Amex Community Stadium • Aviva • Bank Of Ireland • Barclays • British Gas • British Gas Residential Energy • BT • BUPA • Certas • Charles Trywhitt • Chaucer Direct • Compliance3 • Curium Solutions • DAS Legal • Deloitte • Devon and Cornwall Police • Digital Genius • Direct Line Group • DMG Media • Eishtec • Electricity North West • Engage For Success • Essex & Suffolk Water • Financial Conduct Authority • Financial Times • First Rate • Gamma • GLH Hotels • Global Freight Solutions • Golf Breaks • Homeserve • Icaew • Intercall Europe • JAYWING • JD Sports • London Borough of Enfield Council • LV= • Mail Newspapers • Make It Cheaper • Manx Telecom Plc • Maplin Electronics • Marks and Spencer • National Savings and Investments • NCFE • News UK • NFUM • NS&I • OpenContact • Pearson • Post Office • Severn Trent Water • Signet • Southern Water • Southwark Council • SPD Development Company Ltd • Staples • Sutherland Global Services • Thames Valley Police • The Co-Operative Bank • Three • Transport for London • Trusted Shops • Ulster University • Unilever • United Utilities • University of Central Lancashire • Walker Crips • Wessex Water • Which?

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? - Download FREE Preview Guide

Interested in Attending? - Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Standard

1 Ticket
  • End User Registration
  • Access to seminar auditorium
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Presentation slides
  • After Event Drinks Party

ONLY
£595

+Vat

Book now

Date: 4th April 2019

Bronze

2 Tickets
  • End User Registration
  • Access to seminar auditorium
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Presentation slides
  • After Event Drinks Party

ONLY
£995

+Vat

Book now

Date: 4th April 2019

Silver

5 Tickets
  • End User Registration
  • Access to seminar auditorium
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Presentation slides
  • After Event Drinks Party

ONLY
£1995

+Vat

Book now

Date: 4th April 2019

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.
ONLY
£995

+Vat

Book now

Date: 4th April 2019

Supplier

1 Ticket
  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY
£1495

+Vat

Book now

Date: 4th April 2019

Location

30 APRIL 2020 – VICTORIA PARK PLAZA, 239 VAUXHALL BRIDGE ROAD,LONDON, SW1V 1EQ

Directions

The four-star Park Plaza Victoria hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. On-site facilities include dining options, Amber Spa and an Executive Lounge, this Victoria Station hotel is thoughtfully designed to suit business, conference and leisure travellers alike. The Park Plaza Victoria is a non-smoking hotel.

From London Paddington National Railway Station

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left
  • Estimated travel time approx 25 mins

From King’s Cross & St. Pancras National Railway Station

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left
  • Estimated travel time approx 15 mins

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media