Events: Virtual Customer Engagement Summit

Virtual Customer Engagement Summit, 2 - 4 December, 2020

Europe’s Largest Customer Experience Event with a NEW Interactive Experience

Welcome to the industry’s largest customer engagement event. This year has moved to an exciting interactive virtual conference boasting three days of case study presentations where you’ll virtually join 1000+ peers. You’ll also witness 70+ speakers from world-class brands presenting a realm of case study content relating to the latest innovations in the CX world, helping you to arm yourself with an array of new, exciting strategies to delight your customers.

Customer engagement is the key to exceeding your customers’ expectations – let us take you on your journey to success with exclusive content that will demonstrate how you can become more accurate, dependable and provide the service that your customers’ expect in this ever-more digital world of engagement.

Our Live Events are at the core of our business and we deeply value the support of all those involved and have done over the last decade since when we began. The wellbeing of our delegates, speakers, sponsors, partners, and staff is of the utmost importance. We would all like to thank you for your committed and continued support and look forward to welcoming you to the 2020 Virtual Customer Engagement Summit, taking place on the 2nd, 3rd and 4th December.

3 Day Event

Virtual Roundtables

Interactive Sessions

800+ Delegates

1-2-1 Networking

40+ Presentations

Download the FREE Preview Guide

Download the FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

2020 Topic Streams

2020 Hall Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Manuela Pifani

Manuela Pifani

CXellence Consulting Founder and Managing Director Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

2020 Speakers

Alison Jaap

Alison Jaap

First Direct Customer Director Click to read more...
Andrew Archibald

Andrew Archibald

Co-op Health Director of Products, Propositions & Growth Click to read more...
Andrew Mann

Andrew Mann

NorthBailey Partner Click to read more...
Ashutosh Pandey

Ashutosh Pandey

Nokia Global Head of QBE and Process Reengineering Click to read more...
Berke Sunar

Berke Sunar

Turkcell Lead CX Programme Manager Click to read more...
Carina Ahlberg

Carina Ahlberg

Volkswagen Group Head of Customer Experience Click to read more...
Christina Finlay

Christina Finlay

National Trust Director, Insight & Data Click to read more...
David Hingley

David Hingley

Tate Head of Visitor Experience Click to read more...
David Sturdee

David Sturdee

Pizza Hut UK & Europe/Yum! Brands Chief Operating Officer and Chief Customer Officer Click to read more...
Henrietta	Jones

Henrietta Jones

British Red Cross Deputy Head of Corporate Partnerships Click to read more...
Isabella West

Isabella West

HIRESTREET CEO Click to read more...
James Leech

James Leech

Sainsburys Head of Contact Centre Transformation Click to read more...
Katie Legg

Katie Legg

Mental Health UK Director, Strategy and Partnerships Click to read more...
Madeleine Linden

Madeleine Linden

Virgin Money UK Senior Manager, CX Insight Click to read more...
Mark Carter

Mark Carter

NBCUniversal Media, LLC Head of Customer Retention & Marketing Technology at hayu (SVOD) Click to read more...
Mark de Bruijn

Mark de Bruijn

Smartly.io Marketing Director for EMEA Click to read more...
Nicola Crowther

Nicola Crowther

BBC Head of Public Engagement Click to read more...
Peter Markey

Peter Markey

TSB CMO Click to read more...
Peter Staffell

Peter Staffell

Santander UK Head of Retail Simplification Click to read more...
Ramy Nassar

Ramy Nassar

Mattel Director, Retail Innovation Lab Click to read more...
Richard Murray

Richard Murray

Cambridge University Press Global Customer Services Director Click to read more...
Ross	Antrobus

Ross Antrobus

The FA Head of the Behavioural Insights & Business Analytics Click to read more...
Rui Chaves

Rui Chaves

Monese Head of Customer Loyalty Click to read more...
Sanchal Srivastava

Sanchal Srivastava

Tata General Manager - Human Resources Click to read more...
Sarah Lander Scott

Sarah Lander Scott

Barchester Healthcare Head of Customer Experience Click to read more...
Stephanie Waismann

Stephanie Waismann

Barclays Chief Customer Officer Click to read more...
Tony Berry

Tony Berry

The National Trust Visitor Experience Director Click to read more...

Interested in becoming a speaker?

What our Delegates Think

2019 Delegates Included

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

2019 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? Download the FREE Preview Guide

Interested in Attending? Download the FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Bronze

2 Virtual Tickets
  • Access to 3 Day Event
  • End User Registration
  • No Travel Required
  • Access to all Presentations
  • Access to Virtual Roundtable Sessions
  • Access to 1-2-1 Meetings Networking App
  • Download of presentation slides
  • OnDemand Available post event

 

ONLY
£699

+Vat

Buy Tickets

Date: 2nd - 4th December

Silver

5 Virtual Tickets
  • Access to 3 Day Event
  • End User Registration
  • No Travel Required
  • Access to all Presentations
  • Access to Virtual Roundtable Sessions
  • Access to 1-2-1 Meetings Networking App
  • Download of presentation slides
  • OnDemand Available post event

ONLY
£1295

+Vat

Buy Tickets

Date: 2nd - 4th December

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.

ONLY
£995

+Vat

Buy Tickets

Date: 2nd - 4th December

Supplier

1 Ticket
  • Industry/Service Provider
  • Access to 3 Day Event
  • Presentation slides
  • Access to video library

ONLY
£1495

+Vat

Buy Tickets

Date: 2nd - 4th December

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media