Events: Customer Engagement Summit

Virtual Customer Engagement Summit

Europe’s Largest CX Event with New LIVE Interactive Experience

Welcome to the industry’s largest customer engagement event. This year has moved to an exciting interactive virtual conference boasting three days of case study presentations where you’ll virtually join 800+ peers. You’ll also witness 40+ speakers from world-class brands presenting a realm of case study content relating to the latest innovations in the CX world, helping you to arm yourself with an array of new, exciting strategies to delight your customers.

Customer engagement is the key to exceeding your customers’ expectations – let us take you on your journey to success with exclusive content that will demonstrate how you can become more accurate, dependable and provide the service that your customers’ expect in this ever-more digital world of engagement.

Our Live Events are at the core of our business and we deeply value the support of all those involved and have done over the last decade since when we began. The wellbeing of our delegates, speakers, sponsors, partners, and staff is of the utmost importance. We would all like to thank you for your committed and continued support and look forward to welcoming you to the 2020 Virtual Customer Engagement Summit, taking place on the 1st, 2nd and 3rd December.

3 Day Event

Virtual Roundtables

Interactive Sessions

800+ Delegates

1-2-1 Meetings

40+ Presentations

Download the FREE Preview Guide

Download the FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

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2020 Topic Streams

Live Studio Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Nicholas Brice

Nicholas Brice

Soul Corporations CEO Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

2020 Speakers

Anand Roy

Anand Roy

The Walt Disney Company Regional Director, Music & Live Entertainment Click to read more...
Lord Karan Bilimoria

Lord Karan Bilimoria

Cobra Beer Founder and Chairman Click to read more...
Stanford Swinton

Stanford Swinton

Deliveroo Vice President of Global Care and Customer Experience Click to read more...
Thomas Reby

Thomas Reby

Google Head of Product Support Click to read more...
Jorma Kremser

Jorma Kremser

Bose Global Media Manager Click to read more...
Millie Gillon

Millie Gillon

Standard Chartered Global Head of Client Experience, MD Retail Banking Click to read more...
Alison Jaap

Alison Jaap

First Direct Customer Director Click to read more...
Amit Kumar

Amit Kumar

Photobox Head Of Marketing Technology Click to read more...
Andrew Archibald

Andrew Archibald

Co-op Health Director of Products, Propositions & Growth Click to read more...
Andy Hancock

Andy Hancock

Moneysupermarket Group Chief Customer Officer Click to read more...
Carina Ahlberg

Carina Ahlberg

Volkswagen Group Head of Customer Experience Click to read more...
Charles Instone

Charles Instone

CMO The Drug Store Click to read more...
Colin Shaw

Colin Shaw

Beyond Philosophy CEO & Founder Click to read more...
David Sturdee

David Sturdee

Pizza Hut UK & Europe/Yum! Brands Chief Operating Officer and Chief Customer Officer Click to read more...
Deborah Prince

Deborah Prince

NHS Property Services Director of Customer Services, Marketing and Communications Click to read more...
Diane Baynham

Diane Baynham

NHSX Head of Service Design Click to read more...
Emilie Mouquot

Emilie Mouquot

Notonthehighstreet Customer and Growth Director Click to read more...
Emilie Vanpoperinge

Emilie Vanpoperinge

ODDBOX Co-Founder Click to read more...
Emma James

Emma James

Moto Hospitality Head Of Internal Communication And Engagement Click to read more...
Isabella West

Isabella West

HIRESTREET CEO Click to read more...
Jo Causon

Jo Causon

Institute of Customer Service Chief Executive Officer Click to read more...
Kevin Young

Kevin Young

The Economist Head of Audience Click to read more...
Madeleine Linden

Madeleine Linden

Virgin Money UK Senior Manager, CX Insight Click to read more...
Marcus Arthur

Marcus Arthur

UKTV CEO of UKTV and President of BBC Studios UK & Ireland Click to read more...
Mark Carter

Mark Carter

NBCUniversal Media, LLC Head of Retention & Marketing Technology Click to read more...
Mark de Bruijn

Mark de Bruijn

Smartly.io Marketing Director for EMEA Click to read more...
Mathijs Leenhouts

Mathijs Leenhouts

Tottenham Hotspur FC Venue - Culture, Service & Performance Manager Click to read more...
Matthew Harwood

Matthew Harwood

NatWest Customer Messaging Lead Click to read more...
Nicholas Brice

Nicholas Brice

Soul Corporations CEO Click to read more...
Peter Markey

Peter Markey

TSB CMO Click to read more...
Raghav Gupta

Raghav Gupta

Expedia Group Global CX Manager Click to read more...
Raj Kumar

Raj Kumar

Aviva Group Brand and Reputation Director Click to read more...
Rebecca Kemp

Rebecca Kemp

Citizens Advice Director of Customer Journey Click to read more...
Richard Murray

Richard Murray

Cambridge University Press Global Customer Services Director Click to read more...
Ross	Antrobus

Ross Antrobus

The FA Head of the Behavioural Insights & Business Analytics Click to read more...
Rui Chaves

Rui Chaves

Monese Head of Customer Loyalty Click to read more...
Sarah Lander Scott

Sarah Lander Scott

Barchester Healthcare Head of Customer Experience Click to read more...
Stephanie Waismann

Stephanie Waismann

Barclays Chief Customer Officer Click to read more...
Neil Titcomb

Neil Titcomb

Odigo Managing Director UK&I Click to read more...
Nikhita Iyar

Nikhita Iyar

Moxtra Head of Business Strategy Development Click to read more...
David Mička

David Mička

Kiwi.com Product Manager Click to read more...
Darren Collins

Darren Collins

Quadient Product Marketing Manager Click to read more...
Adam Firbank

Adam Firbank

British Gas Technical Futures Manager Click to read more...
Sean Whitley

Sean Whitley

Mitto VP of Sales, Americas Click to read more...
Justin Sears

Justin Sears

Lucidworks VP Product Marketing Click to read more...
Gregg Widdowson

Gregg Widdowson

NICE inContact Director of Sales Engineering EMEA Click to read more...
Mike Migliore

Mike Migliore

The Modular Analytics Co. (TMAC) Chief Marketing Officer Click to read more...
Jay Gupta

Jay Gupta

Talkdesk Senior Product Manager Click to read more...
Francisco Pedro Marques

Francisco Pedro Marques

Sonae Financial Services AI & CRM Platforms Click to read more...
Seb Reeve

Seb Reeve

Nuance Communications Director of International Go-To-Market, Intelligent Engagement Click to read more...
Natalie McLeod

Natalie McLeod

15below Head of Marketing Click to read more...
Julian Tedstone

Julian Tedstone

Coherence Digital Managing Director Click to read more...
Hazel Morton

Hazel Morton

Critizr Head of UK Marketing Click to read more...
Nindi Kalsi

Nindi Kalsi

Usabilla Channel Sales Manager Click to read more...
Tom Thyroff-Kohl

Tom Thyroff-Kohl

Usabilla Principal User Insights Consultant Click to read more...

Interested in becoming a speaker?

2020 Agenda

What our Delegates Think

2019 Delegates Included

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

Event Sponsors

2019 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? Download the FREE Preview Guide

Interested in Attending? Download the FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

OnDemand

1 x Stream License

 

 

 

  • 3 Days of Content
  • 12 Hours of Case Study Content
  • Interviews
  • Panel Debates
  • No Travel Required
  • 30 Day Viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£395

+Vat

Buy Tickets

Date: Watch OnDemand

Unlimited

Multi-User License

 

 

  • Unlimited Users (per company)
  • 3 Days of Content
  • 12H Case Study Content
  • Interviews
  • Panel Debates
  • No Travel Required
  • 30 Day Viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£699

+Vat

Buy Tickets

Date: Watch OnDemand

Subscription

Festival Pass

 

  • Annual Subscription
  • Full Access for 1 Person
  • View ALL Content and Events
  • 100+ Hours of Event Videos
  • Case Study Content
  • Interviews
  • Panel Debates
  • 12 Month viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£995

+Vat

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Date: Watch OnDemand

Hybrid

London Venue

 

 

 

  • London Venue Based Event
  • Full 3 Day Access
  • Lunch and Refreshments
  • Exhibition Access
  • Networking Drinks Party
  • End Users Only
  • In Person Networking
  • Join Roundtable Sessions
  • Q&A & Panel Debates
  • 1-2-1 Meetings

ONLY
T.B.A.

+Vat

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Date: 1st - 3rd December

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media