Events: Customer Engagement Summit – On Demand
The Only Constant is Change: The Role of Human Experience and Tech in Transforming CX
We’re living in the most transformational period than many have ever experienced, voice of the customer and the experiential aspect of CX is more important than ever. Exploring the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, examining how data and analytics are integral to the future.
Virtual Customer Engagement Summit On-Demand
Three Day Conference - 9th to 11th November 2021
Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future.
Hear from 40+ top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement. We’ll be broadcasting exclusive content live from our newsroom style studio to a virtual audience of over 1,000 peers. Registration to the live event is free, with all case study content available post-event on our pay-per-view VOD platform.
Join us to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement.
Welcome to Engage Customer TV
We’re introducing you to Engage Customer TV. We’re excited to announce that this year’s Customer Engagement Transformation Conference will be broadcasted as a TV studio style LIVE stream!
That means no more logging into Zoom and no more pre-recorded content – we’re bringing you a live streamed, fully interactive conference direct from our very own studio, meaning that you can sit back and watch the event just like you’d watch your favourite television show.
2021 Live Studio Chairs
2021 Speakers
Daniel Mendez Costabel
Microsoft Director, Innovation & Incubation for Delivery Partners Click to read more...
Yaniv Naor
Hugo Boss Senior Manager of Master Data Management & Digital Transformation Strategist Click to read more...
Alexandra Da Silva Rodrigues
Radisson Hotel Group Strategic Advisor for Global Contact Centers Click to read more...
Hussein M. Dajani
Nissan Motor Co. General Manager – Digital and CX Transformation – AMIO region Click to read more...
Clare Naunton
National Grid Programme Director, Customer and Stakeholder Experience Click to read more...
Angela Johnson De Wet
Lloyds Banking Group Cloud Enabled Business Transformation - Head of Function Click to read more...
Mohamed Mohamed
British Council Global Head of Customer Operations | Customer Management Click to read more...
Register your On-Demand License - £95.00+VAT
To receive your On-Demand license details, please complete the registration form below.
Once completed, you will be sent an an email including the link to the event On-Demand channel, providing instant access to several days of case study content, interviews, panel discussions and more.
Please fill in the form below to purchase your on-demand license
2021 Agenda
- 9th November
- 10th November
- 11th November
LIVE INTERVIEW
What our Delegates Think
Marks & Spencers
HSBC Plc
VistaJet
Canada Life Ltd
Serco
2021 Sponsors
Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 1,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well cross all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Contact: W: www.genesys.com/uk
ICUC Social
ICUC is on mission to remind the world there are humans behind brands. We provide safety, connection, and understanding by way of social media community management and digital customer service 24/7, 365-days a year. As a global, scalable, data-informed organization, our services ensure customer questions and feedback is always monitored and answered.
Snipp
Snipp is a global marketing and loyalty technology solutions company that brings together a modular SaaS technology suite with best-in-class marketing expertise to enable our clients to increase sales, retain customers and build proprietary data sets that enable intelligent decision making.
Our modular CUSTOMER ACQUISITION RETENTION & ENGAGEMENT platform enables brands to implement omni-channel, device agnostic programs that are ROI-driven and data-rich. Our engines capture unique zero party data in real time that learns behaviours, recognizes patterns and builds a single unified customer view, driving personalization and brand loyalty.
Our suite of technology solutions are designed to engage customers across the entire path to purchase in-store, at home and on-line. Clients can run one-off promotions to evergreen loyalty programs to meet objectives at a brand, shopper, category and portfolio level - customizable by region, language, channel, retailer and more. Solutions include instant-wins, gift-with-purchase, buy-X-get-Y, rewards programs, sweepstakes, rebates, gamification and ongoing loyalty programs.
For over a decade, we have worked with the world’s leading organizations in both B2C and B2B spaces, across industry verticals including consumer packaged goods, retail, pharma, utility, home and outdoor, alcohol, tobacco, lifestyle and more.
Mavenoid
- Our AI and diagnostic approach to automated support allows people to actually resolve product issues themselves, rather than deflecting them to generic FAQs or articles— reducing ticket volumes which saves time & money. Our AI learns continuously, so it gets even better over time.
- Our remote support tools, such as interactive text+audio+video chat, allow agents to address escalations virtually— avoiding costly in-person servicing or returns/exchanges.
- Our platform seamlessly escalates from automation to remote support in one interface— a superior customer experience than hopping from one channel to another.
IBM Watson
IBM is a leading cloud and AI solutions company, and the largest technology and consulting employer in the world. Trusted by thousands of enterprises across 20 industries, IBM Cloud, with Red Hat, brings together market-leading security, enterprise scalability and open innovation for increased agility and continuity. IBM Watson empowers enterprises to predict and shape future business outcomes, automate complex processes and better optimize employees’ priorities and time. For more than seven decades, IBM Research has defined the future of information technology with more than 3,000 researchers in 12 labs located across six continents.
Intercom
Intercom’s modern customer communications platform enables businesses to build stronger customer relationships that drive growth and scale. Intercom offers next-generation solutions for sales, marketing and support teams to deliver in-context, real-time and personalized communications to their customers. More than 25,000 organizations, including Amazon, Atlassian and Lyft Business, rely on Intercom to deliver more personalized, conversational customer experiences.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Momentive.ai
Momentive is an agile experience management company built for what’s next
We deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results.
Our AI-powered platform is built with a purposeful balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses. Today, we offer enterprise solutions for agile experience management and insights by our three product brands: Momentive, GetFeedback, and SurveyMonkey
Khoros
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs, accelerating sales, loyalty, and innovation. With 2,000+ customers and 10 offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.
GetFeedback
GetFeedback is a powerful yet agile CX platform that empowers organizations to move at the speed of today’s customers. With GetFeedback, organizations can listen to customers across all channels, seamlessly connect feedback and customer data to uncover insights, and drive action across teams to improve the customer experience. Get up and running with GetFeedback in days, not months - without having to hire a team of consultants. Enable your team to focus less on technology and more on what matters most—your customers.
We’ve built GetFeedback to be both powerful and easy to use. We offer best practices, templates, and product guidance, so teams have the expertise and confidence to quickly launch and run their programs. We make it easy to automate action in the systems and tools your teams already use, including Salesforce, Jira, Slack, and more. Organizations can quickly close the loop and build stronger customer relationships.
Talkdesk
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.
Contact: Chris Palmer, Senior Marketing Manager, W: www.talkdesk.com
Sabio
The Digital CX Transformation Company
Sabio brings together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.
We deliver solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through our own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, we help organisations to optimise their customer journeys by making better decisions across their multiple contact channels.
We work with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
Alida Solutions
Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J.Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships. Follow us at www.alida.com and engage with us on social media @alidaCXM.
Verint
Verint is “The Customer Engagement Company.” We help organisations simplify and modernise the way they engage customers through their contact centre, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organisation.
Soul Machines
Soul Machines is the leader in astonishing AGI whose Human OS Platform, featuring a patented Digital Brain, makes it possible to deliver the goodness of human and machine collaboration providing safe, engaging and powerful brand to consumer experience.
We are first applying our innovations to redefine customer and brand experience – through digital interfaces and applications ranging from service and support to sales and product. In the process we’ve created the world’s most astonishing digital people.
Leading innovators and brands are leveraging Soul Machines Human OS Platform to create amazing brand experiences. Soul Machines Digital People transform brand experience by creating engaging and emotional connections with customers.
Hootsuite
We believe in the power of human connection
We created Hootsuite to help people connect on social media and do amazing things together. We connect people with the communities they live in. The teams they work with. The brands they love. The customers who believe in them. And the leaders and visionaries who show them the way forward.
Whether you're managing a small team or making a bold leap forward to completely transform your social enterprise, Hootsuite is here to help you unlock the power of human connection and make great things happen.
Odigo CX Solutions
Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The company helps brands connect with customers anytime and anywhere with easy-to-integrate, cloud-based solutions that can be tailored to the needs of large organisations. A 30-year history of industry firsts makes Odigo the global partner of choice, with a growing presence across all markets and sectors. Thanks to its proprietary technology, Odigo delivers a smooth, channel-less experience for customers and a satisfying and secure experience for agents. Today, more than 400,000 end-users benefit from Odigo’s solutions in more than 250 companies around the world.
Zendesk
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.
Contact: W: www.zendesk.co.uk/suite/
SheerID
SheerID’s leading digital verification platform instantly verifies the identity of individuals and businesses, enabling enterprises to deliver exclusive offers and experiences to high-value consumer communities while mitigating fraud and minimising friction. By using authoritative data sources to verify credentials in real-time within an organisation’s brand experience, SheerID delivers a seamless customer experience that reduces churn and fuels loyalty to drive revenue growth. As a result, the world’s biggest brands – including Amazon, BackMarket, Spotify and T-Mobile – rely on SheerID as their trusted verification partner.
BlueConic
BlueConic, the leading pure-play customer data platform, liberates companies’ first-party data from disparate systems and makes it accessible wherever and whenever it is required to transform customer relationships and drive business growth. Over 300 companies worldwide, including Hearst Newspapers, Heineken, ING, T-Mobile, and VF Corp, use BlueConic to unify data into persistent, individual-profiles, and then activate it across customer touchpoints and systems in support of a wide range of growth-focused initiatives, including customer lifecycle orchestration, modeling and analytics, digital products and experiences, audience-based monetization, and more. BlueConic is a global company with offices in the US and Europe.
Lilt
Lilt powers the global experience across every step of the customer journey. We bring human-powered, technology-assisted translations to global enterprises. We give organizations everything they need to scale their translation programs, go-to-market faster than ever, and improve the global customer experience. Lilt’s translation services are powered by our translation technology, which improves translator speeds by 3-5x and reduces localization costs by 50% or more. We're based in San Francisco with global offices in Berlin, Dublin, Indianapolis, Washington, D.C., and London, and are backed by Intel Capital, Sequoia, Redpoint, Zetta, and XSeed.
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