Events: Customer Engagement Summit – On Demand

The Only Constant is Change: The Role of Human Experience and Tech in Transforming CX

We’re living in the most transformational period than many have ever experienced, voice of the customer and the experiential aspect of CX is more important than ever. Exploring the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, examining how data and analytics are integral to the future.

£50 + VAT FLASH SALE

Virtual Customer Engagement Summit On-Demand

Three Day Conference - 9th to 11th November 2021

Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future.

Hear from 40+ top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement. We’ll be broadcasting exclusive content live from our newsroom style studio to a virtual audience of over 1,000 peers. Registration to the live event is free, with all case study content available post-event on our pay-per-view VOD platform.

Join us to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement.

2021 Live Studio Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to read more...

2021 Speakers

Daniel Mendez Costabel

Daniel Mendez Costabel

Microsoft Director, Innovation & Incubation for Delivery Partners Click to read more...
Jessica Percival

Jessica Percival

Twitter UK Research Analyst Click to read more...
Becky Nadis

Becky Nadis

LinkedIn Director of Customer Experience Click to read more...
Sergio Martin

Sergio Martin

IKEA Global Remote Resolutions Manager Click to read more...
Yaniv Naor

Yaniv Naor

Hugo Boss Senior Manager of Master Data Management & Digital Transformation Strategist Click to read more...
David Farris

David Farris

EA Sports Director, Worldwide Customer Experience Click to read more...
Julie Austin

Julie Austin

Bravissimo Marketing and Digital Director Click to read more...
Manas Bhardwaj

Manas Bhardwaj

Microsoft Head of Customer Success Click to read more...
Gemma Colby

Gemma Colby

Yell Head of Customer Experience Click to read more...
Clive Roach

Clive Roach

Signify Director of Social Media Click to read more...
Pamella Barotti

Pamella Barotti

Microsoft UK Head of Customer Advocacy Click to read more...
Ryan Huff

Ryan Huff

Twitter US Senior Research Analyst Click to read more...
Alexandra Da Silva Rodrigues

Alexandra Da Silva Rodrigues

Radisson Hotel Group Strategic Advisor for Global Contact Centers Click to read more...
Chandni Bhatt

Chandni Bhatt

Paperchase Digital Customer Delight Manager Click to read more...
Becci Thomson

Becci Thomson

Co-op Live Head of Premium Sales Click to read more...
Wais Shaifta

Wais Shaifta

The Gym Group Non-Executive Director Click to read more...
Hussein M. Dajani

Hussein M. Dajani

Nissan Motor Co. General Manager – Digital and CX Transformation – AMIO region Click to read more...
Charlie Adams

Charlie Adams

Vitality Corporate Customer Service Operations Manager Click to read more...
Kasia Bigda

Kasia Bigda

Mr. Lee's Pure Foods Co. Marketing and Communications Director Click to read more...
Christina Kelleher

Christina Kelleher

Bose Global Social Media Manager Click to read more...
Clare Naunton

Clare Naunton

National Grid Programme Director, Customer and Stakeholder Experience Click to read more...
Jasper Krog

Jasper Krog

Nivea Senior Global Digital Innovation Manager Click to read more...
Michela Cocco

Michela Cocco

Nespresso Global Customer Experience & Innovation Manager Click to read more...
Katherine Ryan-Hughes

Katherine Ryan-Hughes

HSBC Head of Propositions, CX and Comms Click to read more...
Nick King

Nick King

AutoTrader Insight Director Click to read more...
Ryan Klausner

Ryan Klausner

Who Gives A Crap Head of Customer Experience Click to read more...
Wayne Grimshawe

Wayne Grimshawe

Photobox Customer Service Director Click to read more...
Tom Kirby

Tom Kirby

Huel Customer Experience Manager Click to read more...
Angela Johnson De Wet

Angela Johnson De Wet

Lloyds Banking Group Cloud Enabled Business Transformation - Head of Function Click to read more...
Jerry Campbell

Jerry Campbell

UnitedHealthcare Director, Consumer Services Click to read more...
Mohamed Mohamed

Mohamed Mohamed

British Council Global Head of Customer Operations | Customer Management Click to read more...
Joanne Brown

Joanne Brown

Cromwell Head of Customer Service Click to read more...
Luke Sambridge

Luke Sambridge

Affinity Water Head of Business Excellence & Transformation Click to read more...
Roman Nedielka

Roman Nedielka

PwC Director of Customer Experience and Innovation Click to read more...
Jay Gupta

Jay Gupta

Talkdesk AI Expert Click to read more...
Erika Lovegreen

Erika Lovegreen

ICUC.social Head of Marketing and Communications Click to read more...
Daniela Cicoria

Daniela Cicoria

Alida Senior, Customer Success Manager Click to read more...
Shahan Lilja

Shahan Lilja

Mavenoid Co-Founder and CEO Click to read more...
Tracy Downer

Tracy Downer

Genesys Senior Manager of Customer Success Click to read more...
Celine Maher

Celine Maher

Zendesk RVP EMEA Click to read more...
Christoph Neut

Christoph Neut

Hootsuite Vice President of Sales Click to read more...
Giulio Soliani

Giulio Soliani

IBM Watson GTM Offering Manager Click to read more...
David Noone

David Noone

Odigo UKI Strategy Innovation Lead Click to read more...
Chris Humphris

Chris Humphris

Verint EMEA VP Click to read more...
Mario Invernizzi

Mario Invernizzi

Snipp VP Sales EMEA Click to read more...
Matt O’Boyle

Matt O’Boyle

Intercom Customer Success Manager Click to read more...
Erica Lloyd

Erica Lloyd

Soul Machines General Manager of Healthcare and Education Click to read more...
Stuart Dorman

Stuart Dorman

Sabio Chief Innovation Officer Click to read more...
Barry Webb

Barry Webb

BGL Group Technology Strategist Click to read more...
Matt Mores

Matt Mores

Lilt Head of Revenue, EMEA Click to read more...

Register your On-Demand License - £50.00+VAT FLASH SALE

To receive your On-Demand license details, please complete the registration form below.

Once completed, you will be sent an an email including the link to the event On-Demand channel, providing instant access to several days of case study content, interviews, panel discussions and more.

Please fill in the form below to purchase your on-demand license

 

2021 Agenda

What our Delegates Think

2021 Sponsors

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