Events: Customer Engagement Summit – On-Demand
Customer Engagement Summit On-Demand
Now available at your fingertips to watch whenever you're ready
Welcome to the on-demand version of the industry’s largest customer engagement event.
Customer engagement is the key to exceeding your customers’ expectations – let us take you on your journey to success with exclusive content that will demonstrate how you can become more accurate, dependable and provide the service that your customers’ expect in this ever-more digital world of engagement.
The on-demand version of the event is ready for immediate download and for you to ‘binge’ as you would your favourite Box Set. We’re providing a feast of content examining all aspects of work under the overarching theme of how technology is changing the face of Customer Engagement.
Purchase an On-Demand License for just £95+VAT and gain unlimited access to an extensive range of over 45+ Case Study Presentations and Industry Leading Speakers, with highlights including:
– Learning from lockdown with Deliveroo
– An exclusive interview with Anand Roy, Regional Director at The Walt Disney Company
– Standard Chartered: The New Normal – Signature Actions
– An exclusive interview with Thomas Reby, Head of Product Support at Google
– How TSB put purpose at the heart of its marketing
– Pizza Hut: Culture, Technology and the Need for Easier
– An exclusive interview with Diane Bayhman, Head of Service Design at NHSx
– FA: Digitisation of grassroots football
– An exclusive interview with Andy Hancock, Chief Customer Officer at Money Supermarket
– NBC/Universal: Keeping Up With the Customer
– Barclays Ventures: The future of banking
– notonthehighstreet.com: Earning trust and loyalty in a world post-lockdown
– Volkswagen Group: From flat to three dimensional stars- to give the stars life via AI and VoC
– An exclusive interview with Raj Kumar, Group Brand and Reputation Director at Aviva
– The British Gas Story – Using CCM & Journey Mapping to power customer engagement
– Tottenham Hotspur FC: Customer Engagement the Spurs way
– BOSE: Making our customers feel more do more and be more
– An exclusive interview with Kevin Young, Head of Audience at The Economist
– An exclusive interview with Marcus Arthur, CEO at UKTV
– Co-Op Health: How winning trust is the secret to rapid growth in a direct to customer business
– Virgin Money: The Power of Emotion
– The Cobra Beer Story: The Power of the Brand
This are only a few of the case study presentations and presenters available to download and watch TODAY!
Welcome to Engage Customer TV
We’re excited to announce that this year’s Customer Engagement Summit was broadcast LIVE from our very own ‘Newsroom Style Studio’, complete with film crew, event host and set that makes you think you’re watching your favourite television show.
We believe in this new approach and feel it’s a refreshing alternative to pre-recorded webinars and ‘Zoom call’ events. It’s all part of our obsession with creating the very best events and making them as engaging and informative as our traditional venue-based conferences.
Live Studio Chairs



Speakers

Anand Roy
The Walt Disney Company Regional Director, Music & Live Entertainment Click to read more...

Stanford Swinton
Deliveroo Vice President of Global Care and Customer Experience Click to read more...


Millie Gillon
Standard Chartered Global Head of Client Experience, MD Retail Banking Click to read more...







David Sturdee
Pizza Hut UK & Europe/Yum! Brands Chief Operating Officer and Chief Customer Officer Click to read more...
Deborah Prince
NHS Property Services Director of Customer Services, Marketing and Communications Click to read more...











Mathijs Leenhouts
Tottenham Hotspur FC Venue - Culture, Service & Performance Manager Click to read more...






















Seb Reeve
Nuance Communications Director of International Go-To-Market, Intelligent Engagement Click to read more...




Register your On-Demand License - £95.00+VAT
To receive your On-Demand license details, please complete the registration form below.
Once completed, you will be sent an an email including the link to the event On-Demand channel, providing instant access to several days of case study content, interviews, panel discussions and more.
Please fill in the form below to purchase your on-demand license
2020 Agenda
- 1st December
- 2nd December
- 3rd December
- Focus Groups
Event Sponsors


Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 1,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well cross all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Contact: W: www.genesys.com/uk


NICE inContact
NICE inContact is the cloud contact centre software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimisation, Automation and Artificial Intelligence on an Open Cloud Foundation.
NICE inContact’s solution empowers organisations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
NICE inContact is recognised as a market leader by the leading industry analyst firms.
About NICE inContact CXone
CXone is the leading cloud customer experience platform. Only CXone unifies Omnichannel Routing, Analytics, Workforce Optimisation, and Automation and Artificial Intelligence – providing a seamless customer and agent experience – as part of one enterprise-grade, cloud native platform. CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Centre as a Service (CCaaS) market. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability, and carrier-grade connectivity.
Contact: T: 1-866-965-7227


Odigo
Odigo, a Capgemini brand formerly known as Prosodie-Capgemini, helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 200 clients around the world. Visit us at www.odigo.com/en-gb/ or contact us at www.odigo.com/en-gb/contact-us/

Quadient
Quadient is the driving force behind the world’s most meaningful customer experiences, helping organisations deliver exceptional experiences by creating a nimble, effective, and unified customer communications infrastructure that spans the entire customer journey.
Specifically designed for highly regulated and customer centric industries, Quadient offers a range of leading solutions, including ‘Inspire’ Customer Communications Management (CCM), Customer Journey Mapping (CJM) and Customer Journey Orchestration (CJO), designed to help deliver a complete omnichannel customer experience. Quadient has recently been named an Overall Leader in the 2020 Aspire Leaderboard for customer communications management (CCM).


Critizr
Critizr is Europe’s leading customer feedback platform. Founded in France in 2012, the Critizr platform is today used in 25 countries by more than 80 of Europe’s biggest companies. It is transforming the way these businesses listen to and understand their customers, empowering their staff to take action and deliver a great customer experience every day.
Contact: Hazel Morton, Head of Marketing T: 0203 911 7558 E: hazel.morton@critizr.com W: critizr.com


Moxtra
We help businesses deliver client experiences for the digital age. Moxtra is headquartered in Cupertino, California, with offices in New York, London, Singapore, Sydney, and Bengaluru.
Moxtra began its journey with a fundamental quest: reimagining business collaboration in the age of mobility. Observing people using consumer services for business conversations, our founders were inspired to provide a solution built for business from the ground-up. This led to providing organizations with solutions to build and manage high touch digital channels to their customers, under their own brand, to address the needs of today's digital age.
W: https://moxtra.com/


Acquia
Acquia Digital Experience Platform


Talkdesk
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.
Contact: Chris Palmer, Senior Marketing Manager, W: www.talkdesk.com


Mitto
Mitto is a leading provider of global, omnichannel communications solutions, supporting business growth with advanced customer engagement technology and messaging enablement. Offering easy-to-integrate SMS, Voice, and Chat App APIs, next-generation business messaging, and end-to-end phone number management, Mitto’s platform ensures the world’s largest brands and MNOs are ready for what’s next.


Lucidworks
Lucidworks offers the Connected Experience Cloud (CXC) that captures user signals from every user and applies them to omnichannel digital experiences everywhere. CXC combines the power of search and machine learning to personalize experiences that meet employees' and customers' unique intent. The world’s largest brands, including Lenovo, Morgan Stanley, Red Hat, and Reddit rely on Lucidworks’ suite of products to power product discovery, customer service, and knowledge management applications that delight customers and empower employees. Learn more at Lucidworks.com.


Usabilla
At Usabilla, we believe that by knowing exactly what customers value, companies can build thriving digital platforms that not only drive results but outlast change. We empower brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails. Through targeted surveys and embedded feedback options, enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.
Our technology is designed in a way that encourages customers to share feedback at any point of the customer journey. By giving customers a voice, enterprises not only see what is happening through regular quantitative analytics, they also understand why. Strong integrations between Usabilla and existing systems give a full and actionable picture of the entire digital journey, while effortlessly combining different sources of data. As a result, companies are testing, measuring and optimizing continuously to improve the business impact of their customer experience programs.
T: +312 0261 6355 E: support@usabilla.com


Content Square
Contentsquare is the leading experience analytics platform empowering brands to deliver better digital experiences. We’re on a mission to give every team the ability to measure how their actions affect the user experience across website, mobile and app. Not just the analysts. Not just the IT team. Everyone. Armed with unique behavioural insights, an intuitive visual interface and a passion for democratising data, Contentsquare has given more than 700 enterprises a deeper understanding of customer behaviour online. Our platform features:
- Unique behavioural metrics show exactly which in-page elements are driving conversion, revenue and engagement.
- Comprehensive customer journey mapping reveals how visitors flow through your site — so you can compare ‘golden’ and broken journeys.
- Powerful session replay recreates individual sessions to validate your data-driven hypotheses.
- AI-powered alerts give you automatic insights and recommendations about the specific areas of your site.
- Intuitive data visualisation means your whole team can access the insight relevant to their role.


The Modular Analytics Company (TMAC)
The Modular Analytics Company (TMAC) is a rapidly expanding artificial intelligence and machine learning consultancy that helps people make better decisions faster. They deliver AI and ML solutions in customer engagement, customer service, coaching and marketing across a variety of sectors including retail, banking, financial services, media, retail and consultancy. The Modular Analytics Company was founded in 2018 to change the way data science is understood and applied. The philosophy of the company is to generate, accelerate and modulate results; they build, test, fail and learn fast to provide value faster than other bigger, more expensive players in the market. Find out more at www.tmac.ai/ces


Intercom
Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support. Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.
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Download the media preview guide to find out about the various sponsorship packages available. Engage with our senior audiences responsible for customer and employee engagement strategies. Fill the details below to receive the media information.
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