Events: Customer Engagement Summit – On-Demand

Customer Engagement Summit On-Demand

Now available at your fingertips to watch whenever you're ready

Welcome to the on-demand version of the industry’s largest customer engagement event.

Customer engagement is the key to exceeding your customers’ expectations – let us take you on your journey to success with exclusive content that will demonstrate how you can become more accurate, dependable and provide the service that your customers’ expect in this ever-more digital world of engagement.

The on-demand version of the event is ready for immediate download and for you to ‘binge’ as you would your favourite Box Set. We’re providing a feast of content examining all aspects of work under the overarching theme of how technology is changing the face of Customer Engagement.

Purchase an On-Demand License for just £95+VAT and gain unlimited access to an extensive range of over 45+ Case Study Presentations and Industry Leading Speakers, with highlights including:

– Learning from lockdown with Deliveroo
– An exclusive interview with Anand Roy, Regional Director at The Walt Disney Company
– Standard Chartered: The New Normal – Signature Actions
– An exclusive interview with Thomas Reby, Head of Product Support at Google
– How TSB put purpose at the heart of its marketing
– Pizza Hut: Culture, Technology and the Need for Easier
– An exclusive interview with Diane Bayhman, Head of Service Design at NHSx
– FA: Digitisation of grassroots football
– An exclusive interview with Andy Hancock, Chief Customer Officer at Money Supermarket
– NBC/Universal: Keeping Up With the Customer
– Barclays Ventures: The future of banking
– notonthehighstreet.com: Earning trust and loyalty in a world post-lockdown
– Volkswagen Group: From flat to three dimensional stars- to give the stars life via AI and VoC
– An exclusive interview with Raj Kumar, Group Brand and Reputation Director at Aviva
– The British Gas Story – Using CCM & Journey Mapping to power customer engagement
– Tottenham Hotspur FC: Customer Engagement the Spurs way
– BOSE: Making our customers feel more do more and be more
– An exclusive interview with Kevin Young, Head of Audience at The Economist
– An exclusive interview with Marcus Arthur, CEO at UKTV
– Co-Op Health: How winning trust is the secret to rapid growth in a direct to customer business
– Virgin Money: The Power of Emotion
– The Cobra Beer Story: The Power of the Brand

This are only a few of the case study presentations and presenters available to download and watch TODAY!

Live Studio Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Nicholas Brice

Nicholas Brice

Soul Corporations CEO Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

Speakers

Anand Roy

Anand Roy

The Walt Disney Company Regional Director, Music & Live Entertainment Click to read more...
Lord Karan Bilimoria

Lord Karan Bilimoria

Cobra Beer Founder and Chairman Click to read more...
Stanford Swinton

Stanford Swinton

Deliveroo Vice President of Global Care and Customer Experience Click to read more...
Thomas Reby

Thomas Reby

Google Head of Product Support Click to read more...
Jorma Kremser

Jorma Kremser

Bose Global Media Manager Click to read more...
Millie Gillon

Millie Gillon

Standard Chartered Global Head of Client Experience, MD Retail Banking Click to read more...
Alison Jaap

Alison Jaap

First Direct Customer Director Click to read more...
Amit Kumar

Amit Kumar

Photobox Head Of Marketing Technology Click to read more...
Andrew Archibald

Andrew Archibald

Co-op Health Director of Products, Propositions & Growth Click to read more...
Andy Hancock

Andy Hancock

Moneysupermarket Group Chief Customer Officer Click to read more...
Carina Ahlberg

Carina Ahlberg

Volkswagen Group Head of Customer Experience Click to read more...
Charles Instone

Charles Instone

CMO The Drug Store Click to read more...
Colin Shaw

Colin Shaw

Beyond Philosophy CEO & Founder Click to read more...
David Sturdee

David Sturdee

Pizza Hut UK & Europe/Yum! Brands Chief Operating Officer and Chief Customer Officer Click to read more...
Deborah Prince

Deborah Prince

NHS Property Services Director of Customer Services, Marketing and Communications Click to read more...
Diane Baynham

Diane Baynham

NHSX Head of Service Design Click to read more...
Emilie Mouquot

Emilie Mouquot

Notonthehighstreet Customer and Growth Director Click to read more...
Emilie Vanpoperinge

Emilie Vanpoperinge

ODDBOX Co-Founder Click to read more...
Emma James

Emma James

Moto Hospitality Head Of Internal Communication And Engagement Click to read more...
Isabella West

Isabella West

HIRESTREET CEO Click to read more...
Jo Causon

Jo Causon

Institute of Customer Service Chief Executive Officer Click to read more...
Kevin Young

Kevin Young

The Economist Head of Audience Click to read more...
Madeleine Linden

Madeleine Linden

Virgin Money UK Senior Manager, CX Insight Click to read more...
Marcus Arthur

Marcus Arthur

UKTV CEO of UKTV and President of BBC Studios UK & Ireland Click to read more...
Mark Carter

Mark Carter

NBCUniversal Media, LLC Head of Retention & Marketing Technology Click to read more...
Mark de Bruijn

Mark de Bruijn

Smartly.io Marketing Director for EMEA Click to read more...
Mathijs Leenhouts

Mathijs Leenhouts

Tottenham Hotspur FC Venue - Culture, Service & Performance Manager Click to read more...
Matthew Harwood

Matthew Harwood

NatWest Customer Messaging Lead Click to read more...
Nicholas Brice

Nicholas Brice

Soul Corporations CEO Click to read more...
Peter Markey

Peter Markey

TSB CMO Click to read more...
Raghav Gupta

Raghav Gupta

Expedia Group Global CX Manager Click to read more...
Raj Kumar

Raj Kumar

Aviva Group Brand and Reputation Director Click to read more...
Rebecca Kemp

Rebecca Kemp

Citizens Advice Director of Customer Journey Click to read more...
Richard Murray

Richard Murray

Cambridge University Press Global Customer Services Director Click to read more...
Ross	Antrobus

Ross Antrobus

The FA Head of the Behavioural Insights & Business Analytics Click to read more...
Rui Chaves

Rui Chaves

Monese Head of Customer Loyalty Click to read more...
Sarah Lander Scott

Sarah Lander Scott

Barchester Healthcare Head of Customer Experience Click to read more...
Stephanie Waismann

Stephanie Waismann

Barclays Chief Customer Officer Click to read more...
Neil Titcomb

Neil Titcomb

Odigo Managing Director UK&I Click to read more...
Nikhita Iyar

Nikhita Iyar

Moxtra Head of Business Strategy Development Click to read more...
David Mička

David Mička

Kiwi.com Product Manager Click to read more...
Darren Collins

Darren Collins

Quadient Product Marketing Manager Click to read more...
Adam Firbank

Adam Firbank

British Gas Technical Futures Manager Click to read more...
Sean Whitley

Sean Whitley

Mitto VP of Sales, Americas Click to read more...
Justin Sears

Justin Sears

Lucidworks VP Product Marketing Click to read more...
Gregg Widdowson

Gregg Widdowson

NICE inContact Director of Sales Engineering EMEA Click to read more...
Mike Migliore

Mike Migliore

The Modular Analytics Co. (TMAC) Chief Marketing Officer Click to read more...
Jay Gupta

Jay Gupta

Talkdesk Senior Product Manager Click to read more...
Francisco Pedro Marques

Francisco Pedro Marques

Sonae Financial Services AI & CRM Platforms Click to read more...
Seb Reeve

Seb Reeve

Nuance Communications Director of International Go-To-Market, Intelligent Engagement Click to read more...
Natalie McLeod

Natalie McLeod

15below Head of Marketing Click to read more...
Julian Tedstone

Julian Tedstone

Coherence Digital Managing Director Click to read more...
Hazel Morton

Hazel Morton

Critizr Head of UK Marketing Click to read more...
Nindi Kalsi

Nindi Kalsi

Usabilla Channel Sales Manager Click to read more...
Tom Thyroff-Kohl

Tom Thyroff-Kohl

Usabilla Principal User Insights Consultant Click to read more...

2020 Agenda

Event Sponsors

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