Events: Customer Engagement Summit

Customer Engagement Summit

Europe’s Largest Customer Engagement Event is back!

We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. Under the overarching theme of The Only Constant is Change: The Role of Human Experience and Technology in Transforming CX, the industry’s largest event promises three jam-packed days of diverse content covering all aspects of customer engagement. Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future.

Hear from top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement. Join us live at the Westminster Park Plaza on the 15th November 2022 to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement. Registration to the live event is below, with all case study content available post-event on our pay-per-view VOD platform.

One Day Event

Roundtable Sessions

Case Study Presentations

Network with Peers

1-2-1 Meetings

20 Exclusive Presentations

2022 Topic Streams

2021 Studio Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to read more...

2021 Speakers

Daniel Mendez Costabel

Daniel Mendez Costabel

Microsoft Director, Innovation & Incubation for Delivery Partners Click to read more...
Jessica Percival

Jessica Percival

Twitter UK Research Analyst Click to read more...
Becky Nadis

Becky Nadis

LinkedIn Director of Customer Experience Click to read more...
Sergio Martin

Sergio Martin

IKEA Global Remote Resolutions Manager Click to read more...
Yaniv Naor

Yaniv Naor

Hugo Boss Senior Manager of Master Data Management & Digital Transformation Strategist Click to read more...
David Farris

David Farris

EA Sports Director, Worldwide Customer Experience Click to read more...
Julie Austin

Julie Austin

Bravissimo Marketing and Digital Director Click to read more...
Manas Bhardwaj

Manas Bhardwaj

Microsoft Head of Customer Success Click to read more...
Gemma Colby

Gemma Colby

Yell Head of Customer Experience Click to read more...
Clive Roach

Clive Roach

Signify Director of Social Media Click to read more...
Pamella Barotti

Pamella Barotti

Microsoft UK Head of Customer Advocacy Click to read more...
Ryan Huff

Ryan Huff

Twitter US Senior Research Analyst Click to read more...
Alexandra Da Silva Rodrigues

Alexandra Da Silva Rodrigues

Radisson Hotel Group Strategic Advisor for Global Contact Centers Click to read more...
Chandni Bhatt

Chandni Bhatt

Paperchase Digital Customer Delight Manager Click to read more...
Becci Thomson

Becci Thomson

Co-op Live Head of Premium Sales Click to read more...
Wais Shaifta

Wais Shaifta

The Gym Group Non-Executive Director Click to read more...
Hussein M. Dajani

Hussein M. Dajani

Nissan Motor Co. General Manager – Digital and CX Transformation – AMIO region Click to read more...
Charlie Adams

Charlie Adams

Vitality Corporate Customer Service Operations Manager Click to read more...
Kasia Bigda

Kasia Bigda

Mr. Lee's Pure Foods Co. Marketing and Communications Director Click to read more...
Christina Kelleher

Christina Kelleher

Bose Global Social Media Manager Click to read more...
Clare Naunton

Clare Naunton

National Grid Programme Director, Customer and Stakeholder Experience Click to read more...
Jasper Krog

Jasper Krog

Nivea Senior Global Digital Innovation Manager Click to read more...
Michela Cocco

Michela Cocco

Nespresso Global Customer Experience & Innovation Manager Click to read more...
Katherine Ryan-Hughes

Katherine Ryan-Hughes

HSBC Head of Propositions, CX and Comms Click to read more...
Nick King

Nick King

AutoTrader Insight Director Click to read more...
Ryan Klausner

Ryan Klausner

Who Gives A Crap Head of Customer Experience Click to read more...
Wayne Grimshawe

Wayne Grimshawe

Photobox Customer Service Director Click to read more...
Tom Kirby

Tom Kirby

Huel Customer Experience Manager Click to read more...
Angela Johnson De Wet

Angela Johnson De Wet

Lloyds Banking Group Cloud Enabled Business Transformation - Head of Function Click to read more...
Jerry Campbell

Jerry Campbell

UnitedHealthcare Director, Consumer Services Click to read more...
Mohamed Mohamed

Mohamed Mohamed

British Council Global Head of Customer Operations | Customer Management Click to read more...
Joanne Brown

Joanne Brown

Cromwell Head of Customer Service Click to read more...
Luke Sambridge

Luke Sambridge

Affinity Water Head of Business Excellence & Transformation Click to read more...
Roman Nedielka

Roman Nedielka

PwC Director of Customer Experience and Innovation Click to read more...
Jay Gupta

Jay Gupta

Talkdesk AI Expert Click to read more...
Erika Lovegreen

Erika Lovegreen

ICUC.social Head of Marketing and Communications Click to read more...
Daniela Cicoria

Daniela Cicoria

Alida Senior, Customer Success Manager Click to read more...
Shahan Lilja

Shahan Lilja

Mavenoid Co-Founder and CEO Click to read more...
Tracy Downer

Tracy Downer

Genesys Senior Manager of Customer Success Click to read more...
Celine Maher

Celine Maher

Zendesk RVP EMEA Click to read more...
Christoph Neut

Christoph Neut

Hootsuite Vice President of Sales Click to read more...
Giulio Soliani

Giulio Soliani

IBM Watson GTM Offering Manager Click to read more...
David Noone

David Noone

Odigo UKI Strategy Innovation Lead Click to read more...
Chris Humphris

Chris Humphris

Verint EMEA VP Click to read more...
Mario Invernizzi

Mario Invernizzi

Snipp VP Sales EMEA Click to read more...
Matt O’Boyle

Matt O’Boyle

Intercom Customer Success Manager Click to read more...
Erica Lloyd

Erica Lloyd

Soul Machines General Manager of Healthcare and Education Click to read more...
Stuart Dorman

Stuart Dorman

Sabio Chief Innovation Officer Click to read more...
Barry Webb

Barry Webb

BGL Group Technology Strategist Click to read more...
Matt Mores

Matt Mores

Lilt Head of Revenue, EMEA Click to read more...

Interested in becoming a speaker?

What our Delegates Think

2021 Delegates Included

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Ticket Options

Click a ticket type below to find out what’s included in our Customer Engagement Summit packages.

Register for all ticket types using the form below

2021 Sponsors

Venue Directions

            15 November 2022 – 200 Westminster Bridge Rd, London SE1 7UT

Situated on London’s iconic South Bank, Park Plaza Westminster Bridge London lies in the heart of an eclectic area buzzing with festivals, exhibitions, film and theatre. Offering convenient access to Waterloo Station, the hotel also places guests at the heart of the capital’s financial and political centre.

Renowned for its breathtaking location, incredible views and unparalleled meetings and conference facilities, Park Plaza Westminster Bridge London is the perfect choice for leisure breaks, spectacular events, or some much needed family time.

Park Plaza Westminster Bridge London is situated on London’s South Bank, within walking distance of the city’s most iconic attractions. Our hotel’s ideal location is minutes away from Westminster and Waterloo London Underground Stations and London Waterloo National Railway Station.

From London Gatwick Airport:

– Take the Gatwick Express headed towards London Victoria Railway Station
– From the station, take the Underground travelling eastbound on the Circle and District lines
– Get off at Westminster and walk south across Westminster Bridge
– Walk south across Westminster Bridge, safely cross the roundabout
– Walk along Westminster Bridge and the hotel will be in front of you

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