Events: Customer Engagement Summit

Virtual Customer Engagement Summit

Europe’s Largest Customer Engagement Event is back for the 10th Year

We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. The industry’s largest event promises three jam-packed days of diverse content covering all aspects of customer engagement. Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future.

Hear from 40+ top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement. We’ll be broadcasting exclusive content live from our newsroom style studio to a virtual audience of over 1,000 peers. Registration to the live event is free, with all case study content available post-event on our pay-per-view VOD platform.

Join us to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement.

LIVE UPDATE: With the world relying more than ever on technology and remote communications, our live events have pivoted to virtual and hybrid models. Our online digital audiences are growing at a rapid rate, attracting substantial traffic and unique visitors each month and making them indispensable resources of information within the industry.

3 Day Event

Virtual Roundtables

Interactive Sessions

Live Studio Event

1-2-1 Meetings

40+ Case Studies

2020 Topic Streams

Live Studio Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

2020 Speakers

Anand Roy

Anand Roy

The Walt Disney Company Regional Director, Music & Live Entertainment Click to read more...
Lord Karan Bilimoria

Lord Karan Bilimoria

Cobra Beer Founder and Chairman Click to read more...
Stanford Swinton

Stanford Swinton

Deliveroo Vice President of Global Care and Customer Experience Click to read more...
Thomas Reby

Thomas Reby

Google Head of Hardware, Google Store and Google One Click to read more...
Jorma Kremser

Jorma Kremser

Bose Global Media Manager Click to read more...
Millie Gillon

Millie Gillon

Standard Chartered Global Head of Client Experience, MD Retail Banking Click to read more...
Alison Jaap

Alison Jaap

First Direct Customer Director Click to read more...
Amit Kumar

Amit Kumar

Photobox Head Of Marketing Technology Click to read more...
Andrew Archibald

Andrew Archibald

Co-op Health Director of Products, Propositions & Growth Click to read more...
Andy Hancock

Andy Hancock

Moneysupermarket Group Chief Customer Officer Click to read more...
Carina Ahlberg

Carina Ahlberg

Volkswagen Group Head of Customer Experience Click to read more...
Charles Instone

Charles Instone

CMO The Drug Store Click to read more...
Colin Shaw

Colin Shaw

Beyond Philosophy CEO & Founder Click to read more...
David Sturdee

David Sturdee

Pizza Hut UK & Europe/Yum! Brands Chief Operating Officer and Chief Customer Officer Click to read more...
Deborah Prince

Deborah Prince

NHS Property Services Director of Customer Services, Marketing and Communications Click to read more...
Diane Baynham

Diane Baynham

NHSX Head of Service Design Click to read more...
Emilie Mouquot

Emilie Mouquot

Notonthehighstreet Customer and Growth Director Click to read more...
Emilie Vanpoperinge

Emilie Vanpoperinge

ODDBOX Co-Founder Click to read more...
Emma James

Emma James

Moto Hospitality Head Of Internal Communication And Engagement Click to read more...
Isabella West

Isabella West

HIRESTREET CEO Click to read more...
Jo Causon

Jo Causon

Institute of Customer Service Chief Executive Officer Click to read more...
Kevin Young

Kevin Young

The Economist Head of Audience Click to read more...
Madeleine Linden

Madeleine Linden

Virgin Money UK Senior Manager, CX Insight Click to read more...
Marcus Arthur

Marcus Arthur

UKTV CEO of UKTV and President of BBC Studios UK & Ireland Click to read more...
Mark Carter

Mark Carter

NBCUniversal Media, LLC Head of Retention & Marketing Technology Click to read more...
Mark de Bruijn

Mark de Bruijn

Smartly.io Marketing Director for EMEA Click to read more...
Mathijs Leenhouts

Mathijs Leenhouts

Tottenham Hotspur FC Venue - Culture, Service & Performance Manager Click to read more...
Matthew Harwood

Matthew Harwood

NatWest Customer Messaging Lead Click to read more...
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to read more...
Peter Markey

Peter Markey

TSB CMO Click to read more...
Raghav Gupta

Raghav Gupta

Expedia Group Global CX Manager Click to read more...
Raj Kumar

Raj Kumar

Aviva Group Brand and Reputation Director Click to read more...
Rebecca Kemp

Rebecca Kemp

Citizens Advice Director of Customer Journey Click to read more...
Richard Murray

Richard Murray

Cambridge University Press Global Customer Services Director Click to read more...
Ross	Antrobus

Ross Antrobus

The FA Head of the Behavioural Insights & Business Analytics Click to read more...
Rui Chaves

Rui Chaves

Monese Head of Customer Loyalty Click to read more...
Sarah Lander Scott

Sarah Lander Scott

Barchester Healthcare Head of Customer Experience Click to read more...
Stephanie Waismann

Stephanie Waismann

Barclays Chief Customer Officer Click to read more...
Neil Titcomb

Neil Titcomb

Odigo Managing Director UK&I Click to read more...
Nikhita Iyar

Nikhita Iyar

Moxtra Head of Business Strategy Development Click to read more...
David Mička

David Mička

Kiwi.com Product Manager Click to read more...
Darren Collins

Darren Collins

Quadient Product Marketing Manager Click to read more...
Adam Firbank

Adam Firbank

British Gas Technical Futures Manager Click to read more...
Sean Whitley

Sean Whitley

Mitto VP of Sales, Americas Click to read more...
Justin Sears

Justin Sears

Lucidworks VP Product Marketing Click to read more...
Gregg Widdowson

Gregg Widdowson

NICE inContact Director of Sales Engineering EMEA Click to read more...
Mike Migliore

Mike Migliore

The Modular Analytics Co. (TMAC) Chief Marketing Officer Click to read more...
Jay Gupta

Jay Gupta

Talkdesk Senior Product Manager Click to read more...
Francisco Pedro Marques

Francisco Pedro Marques

Sonae Financial Services AI & CRM Platforms Click to read more...
Seb Reeve

Seb Reeve

Nuance Communications Director of International Go-To-Market, Intelligent Engagement Click to read more...
Natalie McLeod

Natalie McLeod

15below Head of Marketing Click to read more...
Julian Tedstone

Julian Tedstone

Coherence Digital Managing Director Click to read more...
Hazel Morton

Hazel Morton

Critizr Head of UK Marketing Click to read more...
Nindi Kalsi

Nindi Kalsi

Usabilla Channel Sales Manager Click to read more...
Tom Thyroff-Kohl

Tom Thyroff-Kohl

Usabilla Principal User Insights Consultant Click to read more...

What our Delegates Think

2020 Delegates Included

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

2021 Sponsors

2020 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Ticket Options

Click a ticket type below to find out what’s included in our Customer Engagement Summit packages.

Register your place

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