Events: Customer Engagement Summit

Customer Engagement Summit 2019 - Monday 11th and Tuesday 12th November

Attending Europe's largest customer experience event provides a unique experience

Customer Engagement is the connection between a brand and a customer. Therefore, it is vital in order for customers to buy more, promote more and demonstrate more loyalty. Providing a high level of customer service is an important factor in your customer engagement strategy.

The predominant theme of this year’s Summit will relate to trust, and how organisations that build solid relationships with their customers will hold competitive advantage against competition in a disruptive business environment.

By attending the Summit you will be joining over 1,200 delegates along with 120 speakers across four seminar halls and 28 topic streams. Our industry experts will be delving deeper into the most prominent trending topics to send you back to the office equipped to take your customer experiences to the next level.

Make sure you don’t miss out on the 2019 Customer Engagement Summit, confirmed to take place on the 11th and 12th November.

Four Seminar Halls

Round Table Sessions

28 Topic Streams

1200+ Delegates

Networking Party

120 Presentations

Download FREE Preview Guide

Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

2019 Topic Streams

2019 Hall Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Manuela Pifani

Manuela Pifani

CXellence Consulting Founder and Managing Director Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...
Kate Jones

Kate Jones

Tarmac Head of Communications and Corporate Affairs Click to read more...

2019 Speakers

Simon Separghan

Simon Separghan

RBS MD, Head of Customer Contact Click to read more...
Wally Brill

Wally Brill

Google Head of Conversation Design Advocacy & Education Click to read more...
Gerry Wisniewski

Gerry Wisniewski

Edelman Managing Director for Technology in the UK & Ireland Click to read more...
Greg Reed

Greg Reed

HomeServe CEO Click to read more...
Tanu Gupta

Tanu Gupta

Google Cloud Head of Customer Culture & Change Click to read more...
James Lamon

James Lamon

BuzzFeed Head of Content Click to read more...
Dr Nicola Millard

Dr Nicola Millard

BT Head of Customer Insight & Futures Click to read more...
Nick Macfarlane

Nick Macfarlane

Sky Head of Customer Service Operations Click to read more...
Louise Oliver

Louise Oliver

Anglian Water Project Manager & Customer Experience Business Lead Click to read more...
Anna Wilcox

Anna Wilcox

Bupa Head of Customer Experience Click to read more...
Andrew McGuigan

Andrew McGuigan

Microsoft Director of Advocate & Engineer Engagement Click to read more...
Mark Billingham

Mark Billingham

Shop Direct Group Customer Operations Director Click to read more...
Richard Stollery

Richard Stollery

Share UK Customer Experience Director Click to read more...
Lilia Dikova

Lilia Dikova

Make It Cheaper Click to read more...
Keith Gait

Keith Gait

Stagecoach Click to read more...
Sarah Davies

Sarah Davies

Oliver Bonas Customer Service Manager Click to read more...
Jo Moffatt

Jo Moffatt

Engage for Success Core Team Member and Radio Show Co-Host Click to read more...
Dee Malone

Dee Malone

Yell Click to read more...
James Leech

James Leech

Home Retail Group Service Lead, Argos Customer Services Click to read more...
Eliska Dockalova

Eliska Dockalova

Kiwi.com Head of CS Innovations Click to read more...
Ben Lappin

Ben Lappin

The Guardian Head of Retention and Customer Experience Click to read more...
Adam Ford

Adam Ford

HM Land Registry Director of Customer Service Click to read more...
Stefan Elks

Stefan Elks

Domestic and General Insurance Operations Manager Click to read more...
Afeef Hussain

Afeef Hussain

Maldives Resort Click to read more...
Susan Stockwell

Susan Stockwell

The Hyde Group Group Director of Customer Services and Operations Click to read more...
Stella Creasey

Stella Creasey

Fidelity International Global Voice of the Client Lead Click to read more...
Rachel Thomas

Rachel Thomas

The Royal Mint Content Manager Click to read more...
Jessica Poore

Jessica Poore

Virgin Media Head of Customer Marketing Click to read more...
Neil Gregory

Neil Gregory

Naked Wines Head of Customer Happiness Click to read more...
Alina O Keeffe

Alina O Keeffe

Sands Engagement Manager Click to read more...
Matthew Gardiner

Matthew Gardiner

Catch London Founder Click to read more...
Louise Ferguson

Louise Ferguson

Henshaws Executive Assistant to CEO Click to read more...
David Caton

David Caton

giffgaff Head of Proposition, CRM & Loyalty Click to read more...
Paul Harvey

Paul Harvey

WWF-UK Head of Insight and Analysis Click to read more...
Lynne Cook

Lynne Cook

Skipton Building Society Head of Marketing Click to read more...
Nick Milne

Nick Milne

Samsung Europe Director, Customer & Marketing Analytics Click to read more...
Sophia Pilkington-Miksa

Sophia Pilkington-Miksa

Bought By Many Head of Customer Experience Click to read more...
Joe Rice

Joe Rice

Twitter Data & Enterprise Solutions Click to read more...
Anna Fenten

Anna Fenten

Searcys Head of Brand, Marketing & Communications Click to read more...
Antony Antoni

Antony Antoni

World Animal Protection Global Brand Lead Click to read more...
Jody Ford

Jody Ford

Photobox CEO Click to read more...
Dana Zabet

Dana Zabet

John Lewis Senior UX Designer Click to read more...
Clare Lee

Clare Lee

Johnson & Johnson Click to read more...
Will Travers

Will Travers

Born Free Foundation President Click to read more...
Hanifa Dungarwalla

Hanifa Dungarwalla

Bauer Media Group Digital Marketing Manager Click to read more...
Daisy Donald

Daisy Donald

Financial Times Head of Customer Experience Research Click to read more...
Angel Lozano

Angel Lozano

TASIS The American School in England Director Of Institutional Advancement Click to read more...
Riccardo Brenna

Riccardo Brenna

Ferrero UK&I Head of Insights, Intelligence, and Innovation Click to read more...
Luke Adebiyi

Luke Adebiyi

Capital International Group Client Engagement Lead, Business Development Click to read more...
Richard Rowley

Richard Rowley

Census Life Managing Director Click to read more...
Rosie Bailey

Rosie Bailey

CitySprint Director of Customer Management Click to read more...
Claire Davey

Claire Davey

Skipton Building Society Director of Direct Distribution Click to read more...
Alan J Whitaker

Alan J Whitaker

Billion Child Foundation CEO Click to read more...
Jozef Brodala

Jozef Brodala

Forza Football Community Manager Click to read more...
Harriet Rowe

Harriet Rowe

nationalgrid UK Customer Transformation Programme Manager Click to read more...
Beth Jones

Beth Jones

Arnold Clark Automobiles Limited Group Head of Customer Experience Click to read more...
Helen Wilson

Helen Wilson

Ipsos Global Chief Experience Officer Click to read more...
Moira Clark

Moira Clark

Henley Business School Director Click to read more...
Andrew Richards

Andrew Richards

Metro Bank Head of Organisational Development Click to read more...
Pete Doyle

Pete Doyle

Social Retail Group Founder & CEO Click to read more...
Herbert Verschuren

Herbert Verschuren

KLM Customer Marketing Click to read more...
Richard Spencer

Richard Spencer

About Loyalty Director Click to read more...
Aimee Symonds

Aimee Symonds

Intellectual Property Office Head of Internal Communications Click to read more...
Rafael Espesani

Rafael Espesani

Mondelēz International Senior Brand Manager, Gum & Candy Click to read more...
Oli Lewington

Oli Lewington

Cystic Fibrosis Trust Director of Marketing and Communications (Engagement) Click to read more...
Victoria Powell

Victoria Powell

Lyst Customer Care Team Lead Click to read more...
Clive Grinyer

Clive Grinyer

Royal College of Art (RCA) Head of Programme for Service Design Click to read more...
Charlotte Tickle

Charlotte Tickle

Riverford People Director Click to read more...
Sally Earnshaw

Sally Earnshaw

Blue Sky Managing Director Click to read more...
Marc Thornborough

Marc Thornborough

Auto Trader Group plc Brand Director (Independent sector) Click to read more...
John White

John White

Kantar Consulting Director, Customer Experience Click to read more...
Claire Sporton

Claire Sporton

Confirmit SVP, CX Innovation Click to read more...
Sandra Lynes Timbrell

Sandra Lynes Timbrell

Shakespeare's Globe Director of Visitor Experience Click to read more...
Birgit Bucher

Birgit Bucher

MessengerPeople International Marketing Manager Click to read more...
Bethany Hibbert

Bethany Hibbert

Auto Trader Group plc Customer Experience & Operational Lead Click to read more...
Richard McCrossan

Richard McCrossan

Genesys Digital Global Digital Lead Click to read more...
Richard Astle

Richard Astle

The Co-operative Insurance Click to read more...
Niall Cluley

Niall Cluley

Dragonfish Managing Director Click to read more...
Martin Perry

Martin Perry

Brighton & Hove Football Club Chief Executive Click to read more...
Matt Hale

Matt Hale

Southbank Centre Head of Visitor Experience Click to read more...

Interested in becoming a speaker?

What our Delegates Think

2018 Delegates Included

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

2019 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Agenda

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Bronze

2 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£995

+Vat

Buy Tickets

Date: 11th & 12th November

Silver

5 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£1995

+Vat

Buy Tickets

Date: 11th & 12th November

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.

ONLY
£995

+Vat

Buy Tickets

Date: 11th & 12th November

Supplier

1 Ticket
  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY
£1995

+Vat

Buy Tickets

Date: 11th & 12th November

Location

Mon 11 and Tues 12 November 2019 – Westminster Park Plaza, 200 Westminster Bridge Rd, London SE1 7UT

DIRECTIONS:

Art meets design in the grand Park Plaza Westminster Bridge London. Boasting views across the river to the Houses of Parliament and Big Ben, Park Plaza Westminster Bridge London offers the perfect location for a conference, business event or a city break unmatched by any other hotel in London.

Park Plaza Westminster Bridge is situated in London’s South Bank, within walking distance to the city’s most iconic attractions. The hotel’s ideal location is within minutes away from Westminster and Waterloo London Underground stations and London Waterloo National Railway station.

From King’s Cross & St. Pancras National Railway Station (approx 35 mins)*

• Travel Westbound on the Piccadilly Line
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Waterloo and exit via the South Bank
• Walk up York Road to the roundabout

From London Heathrow Airport (APPROX 90 MINS)

• Take the London Underground
• Take the Piccadilly Line towards Cockfosters Underground Station
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Westminster
• Walk Across Westminster Bridge, destination in front of you

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media