Events: Customer Engagement Summit

Customer Engagement Summit 2019

Attending Europe's largest customer experience event provides a unique experience

Customer Engagement is the connection between a brand and a customer. Therefore, it is vital in order for customers buy more, promote more and demonstrate more loyalty. Providing a high level of customer service is an important factor in your customer engagement strategy.

The predominant theme of this year’s Summit will relate to trust, and how organisations that build solid relationships with their customers will hold competitive advantage against competition in a disruptive business environment.

By attending the Summit you will be joining over 1,200 delegates along with 120 speakers across four seminar halls and 28 topic streams. Our industry experts will be delving deeper into the most prominent trending topics to send you back to the office equipped to take your customer experiences to the next level.

Make sure you don’t miss out on the 2019 Customer Engagement Summit, confirmed to take place on the 11th and 12th November.

Four Seminar Halls

Round Table Sessions

28 Topic Streams

1200+ Delegates

Networking Party

120 Presentations

Download FREE Preview Guide

Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

2019 Topic Streams

2019 Hall Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Click to read more...
Manuela Pifani

Manuela Pifani

CXellence Consulting Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Click to read more...
Kate Jones

Kate Jones

Tarmac Click to read more...

2019 Speakers

Simon Separghan

Simon Separghan

RBS Click to read more...
Gerry Wisniewski

Gerry Wisniewski

Edelman Click to read more...
Greg Reed

Greg Reed

HomeServe Click to read more...
Tanu Gupta

Tanu Gupta

Google Click to read more...
Dr Nicola Millard

Dr Nicola Millard

BT Click to read more...
Nick Macfarlane

Nick Macfarlane

Sky Click to read more...
Dekyi Boorsma

Dekyi Boorsma

Netflix Click to read more...
Louise Oliver

Louise Oliver

Anglian Water Click to read more...
Anna Wilcox

Anna Wilcox

Bupa Click to read more...
Jason Hendry

Jason Hendry

Vodafone Click to read more...
Andrew McGuigan

Andrew McGuigan

Microsoft Click to read more...
Mark Billingham

Mark Billingham

Shop Direct Click to read more...
John Kerr

John Kerr

Armstrong Ceilings Click to read more...
Richard Stollery

Richard Stollery

Share UK Click to read more...
Lilia Dikova

Lilia Dikova

Telegraph Group Click to read more...
Keith Gait

Keith Gait

Stagecoach Click to read more...
Sarah Davies

Sarah Davies

Oliver Bonas Click to read more...
Brian Plessey

Brian Plessey

Tui Click to read more...
Jo Moffatt

Jo Moffatt

Engage for Success Click to read more...
Dee Malone

Dee Malone

Yell Click to read more...
James Leech

James Leech

Home Retail Group Click to read more...
Eliska Dockalova

Eliska Dockalova

Kiwi.com Click to read more...
Ben Lappin

Ben Lappin

The Guardian Click to read more...
Gustavo Imhof

Gustavo Imhof

Lowell Group Click to read more...
Adam Ford

Adam Ford

HM Land Registry Click to read more...
Stefan Elks

Stefan Elks

Domestic and General Insurance Click to read more...
Afeef Hussain

Afeef Hussain

Maldives Resort Click to read more...
Sophie Dufouleur

Sophie Dufouleur

Dyson Click to read more...
Michael Harris

Michael Harris

Virgin Money Click to read more...
Sophie Evans

Sophie Evans

Puttshack Click to read more...
Charlie Clinton

Charlie Clinton

Unilever Click to read more...
Susan Stockwell

Susan Stockwell

The Hyde Group Click to read more...
Stella Creasey

Stella Creasey

Fidelity International Click to read more...
Rachel Thomas

Rachel Thomas

The Royal Mint Click to read more...
Jessica Poore

Jessica Poore

Virgin Media Click to read more...
Neil Gregory

Neil Gregory

Naked Wines Click to read more...
Alina O Keeffe

Alina O Keeffe

Sands Click to read more...
Matthew Gardiner

Matthew Gardiner

Catch London Click to read more...
Louise Ferguson

Louise Ferguson

Henshaws Click to read more...
David Caton

David Caton

giffgaff Click to read more...
Gemma Dainty

Gemma Dainty

KP Snacks Click to read more...
Emma Norton

Emma Norton

National Grid Click to read more...
Lynne Cook

Lynne Cook

Skipton Click to read more...
Nick Milne

Nick Milne

Samsung Click to read more...
Sophia Pilkington-Miksa

Sophia Pilkington-Miksa

Bought by Many Click to read more...
Joe Rice

Joe Rice

Twitter Click to read more...
Anna Fenten

Anna Fenten

Searcys Click to read more...
Antony Antoni

Antony Antoni

World Animal Protection Click to read more...
Jody Ford

Jody Ford

Photobox Click to read more...
Darran Taylor

Darran Taylor

Three UK Click to read more...
Dana Zabet

Dana Zabet

John Lewis Click to read more...
Clare Lee

Clare Lee

Johnson & Johnson Click to read more...
Hanifa Dungarwalla

Hanifa Dungarwalla

Bauer Media Click to read more...
Daisy Donald

Daisy Donald

Financial Times Click to read more...
Amanda Bishop

Amanda Bishop

Holiday Extras Ltd. Click to read more...
Angel Lozano

Angel Lozano

TASIS The American School in England Click to read more...
Andrew Archibald

Andrew Archibald

Co-op Click to read more...
Mark Croucher

Mark Croucher

Virgin Holidays Click to read more...
Luke Adebiyi

Luke Adebiyi

Capital International Group Click to read more...

Interested in becoming a speaker?

What our Delegates Think

2018 Delegates Included

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

2019 Sponsors

2018 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Bronze

2 Tickets
  • 30% off End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£696

+Vat

Buy Tickets

Date: 11th & 12th November

Silver

5 Tickets
  • 30% off End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£1396

+Vat

Buy Tickets

Date: 11th & 12th November

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.

ONLY
£995

+Vat

Buy Tickets

Date: 11th & 12th November

Supplier

1 Ticket
  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY
£1995

+Vat

Buy Tickets

Date: 11th & 12th November

Location

Mon 11 and Tues 12 November 2019 – Westminster Park Plaza, 200 Westminster Bridge Rd, London SE1 7UT

DIRECTIONS:

Art meets design in the grand Park Plaza Westminster Bridge London. Boasting views across the river to the Houses of Parliament and Big Ben, Park Plaza Westminster Bridge London offers the perfect location for a conference, business event or a city break unmatched by any other hotel in London.

Park Plaza Westminster Bridge is situated in London’s South Bank, within walking distance to the city’s most iconic attractions. The hotel’s ideal location is within minutes away from Westminster and Waterloo London Underground stations and London Waterloo National Railway station.

From King’s Cross & St. Pancras National Railway Station (approx 35 mins)*

• Travel Westbound on the Piccadilly Line
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Waterloo and exit via the South Bank
• Walk up York Road to the roundabout

From London Heathrow Airport (APPROX 90 MINS)

• Take the London Underground
• Take the Piccadilly Line towards Cockfosters Underground Station
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Westminster
• Walk Across Westminster Bridge, destination in front of you

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media