Events: Customer Engagement Summit

Virtual Customer Engagement Summit

Europe’s Largest Customer Engagement Event is back for the 12th Year

We’re living in the most transformational period than many of us will ever experience, where the voice of the customer and the experiential aspect of CX is more important than ever. The industry’s largest event promises three jam-packed days of diverse content covering all aspects of customer engagement. Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future.

Hear from 40+ top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement. We’ll be broadcasting exclusive content live from our newsroom style studio to a virtual audience of over 1,000 peers. Registration to the live event is free, with all case study content available post-event on our pay-per-view VOD platform.

Join us to become more attuned to your customers and deliver the service they expect in this ever-more digital world of human engagement.

LIVE UPDATE: With the world relying more than ever on technology and remote communications, our live events have pivoted to virtual and hybrid models. Our online digital audiences are growing at a rapid rate, attracting substantial traffic and unique visitors each month and making them indispensable resources of information within the industry.

3 Day Event

Virtual Roundtables

Interactive Sessions

Live Studio Event

1-2-1 Meetings

40+ Case Studies

2021 Topic Streams

2021 Studio Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...
Nicholas Brice

Nicholas Brice

Engage Business Media Guest Editor Click to read more...

2021 Speakers

Marek Borowik

Marek Borowik

Formula 1 Head of Customer Marketing Click to read more...
Sergio Martin

Sergio Martin

IKEA Global Remote Resolutions Manager Click to read more...
Yaniv Naor

Yaniv Naor

Hugo Boss Senior Manager of Master Data Management & Digital Transformation Strategist Click to read more...
Gemma Colby

Gemma Colby

Yell Head of Customer Experience Click to read more...
Clive Roach

Clive Roach

Signify Director of Social Media Click to read more...
Adam Powers

Adam Powers

HSBC Global Head of Experience Design Click to read more...
Pamella Barotti

Pamella Barotti

Microsoft Head of Customer Advocacy Click to read more...
Chandni Bhatt

Chandni Bhatt

Paperchase Digital Customer Delight Manager Click to read more...
Becci Thomson

Becci Thomson

Co-op Live Head of Premium Sales Click to read more...
Wais Shaifta

Wais Shaifta

The Gym Group Non-Executive Director Click to read more...
Hussein M. Dajani

Hussein M. Dajani

Nissan Motor Co. General Manager – Digital and CX Transformation – AMIO region Click to read more...
Charlie Adams

Charlie Adams

Vitality Corporate Customer Service Operations Manager Click to read more...
Clare Naunton

Clare Naunton

National Grid Programme Director, Customer and Stakeholder Experience Click to read more...
Alec Dalton

Alec Dalton

Marriott Hotels Senior Manager of Global Quality Click to read more...
Michela Cocco

Michela Cocco

Nespresso Global CX & Innovation Click to read more...
Katherine Ryan-Hughes

Katherine Ryan-Hughes

HSBC Head of Propositions, CX and Comms Click to read more...
Nick King

Nick King

AutoTrader Insight Director Click to read more...
Wayne Grimshawe

Wayne Grimshawe

Photobox Customer Service Director Click to read more...
Tom Kirby

Tom Kirby

Huel Customer Experience Manager Click to read more...

What our Delegates Think

2020 Delegates Included

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

2021 Sponsors

2020 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Ticket Options

Click a ticket type below to find out what’s included in our Customer Engagement Summit packages.

Register your place

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