Events: Customer Engagement Summit

Customer Engagement Summit 2019

Attending Europe's largest customer experience event provides a unique experience

With GDPR regulations changing the way that every organisation operates, as well as automation technologies becoming more frequently used than ever before, it’s understandable to be at a crossroads in terms of where to go next with your customer engagement strategies.

The first 2 day Customer Engagement Summit, held in November 2018, was a huge success, with delegates being able to enjoy more world class content than ever before.

Attending the Customer Engagement Summit provides a unique experience that can only be found at Europe’s largest event dedicated to customer and employee engagement professionals. With 120+ speakers across 4 seminar halls and 28 topic streams, our industry experts will be delving even deeper in 2019 into the hottest trending topics, allowing 1,200+ delegates to head back to the office equipped to take their customer experiences to the next level.

The overarching theme of this year’s case-study led Summit will relate to trust, and how organisations that build great relationships with their customers will sustain competitive advantage against even the toughest competition in a disruptive business environment.

Make sure you don’t miss out on the 2019 Customer Engagement Summit, confirmed to take place on the 11th and 12th November.

Four Seminar Halls

Round Table Sessions

28 Topic Streams

1200+ Delegates

Networking Party

120 Presentations

Download FREE Preview Guide

Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

2019 Topic Streams

2018 Hall Chair Speaker

Gerry Brown

Gerry Brown

Customer Lifeguard Click to read more...
Colin Shaw

Colin Shaw

Beyond Philosophy Click to read more...
Nicholas Brice

Nicholas Brice

360 Degree Vision Click to read more...
Cathy Brown

Cathy Brown

Engage for Success Click to read more...

2018 Plenary Keynote Speakers

Gavin Ingham

Gavin Ingham

GavinIngham.com Click to read more...
Tim Arthur

Tim Arthur

Virgin Money Click to read more...
Stephen Robertson

Stephen Robertson

The Big Issue Foundation Click to read more...
Richard Davies

Richard Davies

Barclays Click to read more...
Sally Earnshaw

Sally Earnshaw

Blue Sky Click to read more...
Tony Granite

Tony Granite

Marks and Spencer Click to read more...
Chris Woodward

Chris Woodward

Anana Ltd Click to read more...
Claire Sporton

Claire Sporton

Confirmit Click to read more...
Nick Pegram

Nick Pegram

LogMeIn Click to read more...

2018 Speakers

Teresa Chandler

Teresa Chandler

Zoological Society of London Click to read more...
Pauline Wilson

Pauline Wilson

Virgin Holidays Click to read more...
Terence Sorrell

Terence Sorrell

Connected Homes Hive (British Gas) Click to read more...
Darren George

Darren George

Samsung Click to read more...
Amy Vetter

Amy Vetter

Samsung Click to read more...
Natasha Traynor

Natasha Traynor

Oxford International Click to read more...
Peter Croney

Peter Croney

Energie Fitness Click to read more...
Deb Oxley

Deb Oxley

Employee Ownership Association Click to read more...
Ilay Rennert

Ilay Rennert

KMS Lighthouse Click to read more...
Andrew Richards

Andrew Richards

Metro Bank Click to read more...
Nick King

Nick King

AutoTrader Click to read more...
Louise Oliver

Louise Oliver

Anglian Water Click to read more...
Angel Lozano

Angel Lozano

TASIS The American School in England Click to read more...
Peter Finding

Peter Finding

Taylor Vinters Click to read more...
Adetola Orukotan

Adetola Orukotan

Watford Service Centre Click to read more...
Steve Murphy

Steve Murphy

Zero Suicide Alliance/Mersey Care NHS Trust Click to read more...
Chris McGrath

Chris McGrath

TCS at Marks and Spencer Plc Click to read more...
Sascha Evans

Sascha Evans

Kent College Pembury Click to read more...
David Stokes

David Stokes

Farécla Click to read more...
Giles McClelland

Giles McClelland

University of Central Lancashire Click to read more...
Michael O Grady

Michael O Grady

Forrester Research Click to read more...
Nichola Stallwood

Nichola Stallwood

ZSL Click to read more...
Nicholas Cockerill

Nicholas Cockerill

Sky Gaming Click to read more...
Marco Eijsackers

Marco Eijsackers

ING-DiBa Click to read more...
Alvin Jackson

Alvin Jackson

Southeastern Railway Click to read more...
Heather Mustafa

Heather Mustafa

Nationwide Building Society Click to read more...
Richard Spencer

Richard Spencer

About Loyalty Click to read more...
Sam Bleazard

Sam Bleazard

Laing O’Rourke Click to read more...
Olivier Njamfa

Olivier Njamfa

Eptica Click to read more...
John Hetherington

John Hetherington

Marks & Spencer Click to read more...
John Mihill

John Mihill

Heals Click to read more...
Eliska Dockalova

Eliska Dockalova

Kiwi.com Click to read more...
Martin Kersey

Martin Kersey

St Andrew's Healthcare Click to read more...
Caroline Black

Caroline Black

Business Stream Click to read more...
Jackie Ducker

Jackie Ducker

Kier Click to read more...
Paul White
Moritz Dinger

Moritz Dinger

Capita Transformation Click to read more...
Nick Millward

Nick Millward

mGage Click to read more...
Simon Foot

Simon Foot

CX Company Click to read more...
Douglas Mancini

Douglas Mancini

CRITIZR Click to read more...
Sandeep Kaul

Sandeep Kaul

One Savings Bank Plc Click to read more...
Moira Clark

Moira Clark

Henley Business School Click to read more...
Oisin Lunny

Oisin Lunny

OpenMarket Click to read more...
Arif Jafferji

Arif Jafferji

Scania Click to read more...
Diane Burke

Diane Burke

South Eastern Railway Click to read more...
Pete Evia Rhodes

Pete Evia Rhodes

The Times & The Sunday Times Click to read more...
Iselin Lovold

Iselin Lovold

Just Eat Click to read more...
Emma Perkins

Emma Perkins

Experian Click to read more...
Peter Mooney

Peter Mooney

Holiday Extras Ltd. Click to read more...
Anneka Brazier

Anneka Brazier

Holiday Extras Ltd. Click to read more...
Julia Barbosa

Julia Barbosa

Save the Children Click to read more...
Nick Worth

Nick Worth

Selligent Marketing Cloud Click to read more...
Gerhard Fourie

Gerhard Fourie

Aston Martin Lagonda Ltd Click to read more...
Paul Somerville

Paul Somerville

Vodafone Click to read more...
Benjamin Rand

Benjamin Rand

Olympus Click to read more...
Tony Granite

Tony Granite

Marks and Spencer Click to read more...
Brendan Dykes

Brendan Dykes

Genesys Click to read more...
Steve Nattress

Steve Nattress

Eptica Click to read more...
Chris Barbour

Chris Barbour

Content Guru Click to read more...
Sathya Srinivasan

Sathya Srinivasan

Appian Click to read more...
Sean McMahon

Sean McMahon

Belron® International Click to read more...
Tara Mansfield

Tara Mansfield

Monzo Click to read more...
Katrina Broster

Katrina Broster

The Telegraph Click to read more...
David Wales

David Wales

Kent Fire and Rescue Service (FRS) Click to read more...
Kim Ratcliffe

Kim Ratcliffe

Water Plus Click to read more...
Iain Banks

Iain Banks

TTEC Click to read more...
Doron Gower

Doron Gower

KMS Lighthouse Click to read more...
Anna Hagen

Anna Hagen

Olympus Click to read more...
Marije Gould

Marije Gould

Verint Click to read more...
Nick Pegram

Nick Pegram

LogMeIn Click to read more...
Claire Carroll

Claire Carroll

The Co-op Click to read more...
Sarah Sargent

Sarah Sargent

Lowell Click to read more...
Alex Walker

Alex Walker

NHBC Click to read more...
Christine Smith

Christine Smith

NHBC Click to read more...
Debbie Bennett-Jackson

Debbie Bennett-Jackson

Citi Click to read more...
Claire Sporton

Claire Sporton

Confirmit Click to read more...
Stephen Yap

Stephen Yap

Ipsos MORI Click to read more...
Gregg Widdowson

Gregg Widdowson

Avaya Click to read more...
Ben Orme

Ben Orme

Hawk Incentives Click to read more...
Rosie Bailey

Rosie Bailey

CitySprint Click to read more...
Gemma Todd

Gemma Todd

Imperial London Hotels Click to read more...
Zane Rudovska

Zane Rudovska

Sun Finance Group Click to read more...
Stella Creasey

Stella Creasey

Fidelity International Click to read more...
Tom Cleaver

Tom Cleaver

Policy Expert Click to read more...
Emma Dixon

Emma Dixon

Formica Click to read more...
Martin Taylor

Martin Taylor

Content Guru Click to read more...
Adrienne Gault

Adrienne Gault

Food Standards Agency Click to read more...
Jo Moffatt

Jo Moffatt

Engage for Success Click to read more...
Anna Wilcox

Anna Wilcox

Bupa Click to read more...
Tim Pritchard

Tim Pritchard

Kantar TNS Click to read more...
Ramkumar Chandrasekaran

Ramkumar Chandrasekaran

Tata Consultancy Services Click to read more...
Chris Venus

Chris Venus

Conversocial Click to read more...
Tony Smith

Tony Smith

PCI-PAL Click to read more...

Interested in becoming a speaker?

What our Delegates Think

2018 Delegates Included

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

2019 Sponsors

2018 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Standard

1 Ticket
  • End User Registration
  • Access to all streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

 

 

ONLY
£595

+Vat

Book now

Date: 22nd March 2019

Bronze

2 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

 

ONLY
£995

+Vat

Book now

Date: 22nd March 2019

Silver

5 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

 

ONLY
£1995

+Vat

Book now

Date: 22nd March 2019

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.
ONLY
£995

+Vat

Book now

Date: 22nd March 2019

Supplier

1 Ticket

 

  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

 

 

 

 

ONLY
£1995

+Vat

Book now

Date: 22nd March 2019

Location

Mon 11 and Tues 12 November 2019 – Westminster Park Plaza, 200 Westminster Bridge Rd, London SE1 7UT

DIRECTIONS:

Art meets design in the grand Park Plaza Westminster Bridge London. Boasting views across the river to the Houses of Parliament and Big Ben, Park Plaza Westminster Bridge London offers the perfect location for a conference, business event or a city break unmatched by any other hotel in London.

Park Plaza Westminster Bridge is situated in London’s South Bank, within walking distance to the city’s most iconic attractions. The hotel’s ideal location is within minutes away from Westminster and Waterloo London Underground stations and London Waterloo National Railway station.

From King’s Cross & St. Pancras National Railway Station (approx 35 mins)*

• Travel Westbound on the Piccadilly Line
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Waterloo and exit via the South Bank
• Walk up York Road to the roundabout

From London Heathrow Airport (APPROX 90 MINS)

• Take the London Underground
• Take the Piccadilly Line towards Cockfosters Underground Station
• Change at Green Park Station for the southbound Jubilee Line service
• Depart at Westminster
• Walk Across Westminster Bridge, destination in front of you

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media