Events: Customer Engagement Transformation Conference – On Demand

Customer Engagement Transformation Conference

The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

£95 + Vat (per On Demand license)

Virtual Customer Engagement Transformation Conference On-Demand

Three Day Conference - 8th to 10th June 2021

With the unprecedented times that we’ve encountered so far during the last 18 months, it can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

This year’s virtual conference will allow you to enjoy the event from the convenience and safety of your own desk. You’ll be witness to over 40 speakers delivering exclusive content surrounding trending topics across the three days. With world-class case studies and networking opportunities with industry experts, you’ll log off armed with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.

• Stuart Rowson, Head of Digital and Social at BBC Centenary
• Mark Adams, Head of Customer Service at Pure Planet
• Sarah Brettle, Director of Customer Service Division at Ford
• Mercedes Clark-Smith, Head of Design and Validation at NS&I
• Mel Carlen, Head of Customer Services at Amey
• Michael Peniket, Head of Customer Service at Orbit Group
• Jasper Krog, Senior Global Digital Innovations Manager at Nivea
• Danny Ruta, Clinical Artificial Intelligence Lead at Guy’s & St Thomas’ NHS Foundation Trust
• Alexandros Tzitzeras, Senior Data and AI Cloud Solution Architect at Microsoft
• Mike Lavigne, Director, Head of Experience Strategy and Design at Nissan
• John Leighton, Head of Customer Experience at easyJet
• Karine Cardona-Spitz, Senior CX Analyst at Forrester
• Christian Regnier, Enterprise Technical Architect at Air France
• Thomas Olunloyo, CEO – Bermuda Reinsurance Division at Legal & General
• Monika Schulze, Head of Customer and Innovation Management at Zurich Insurance
• Brandie Deignan, Chief Experience Officer at Pier Health Group
• Lindsay Mitchell, Global Lead, Customer Engagement & Care at Philips Healthcare
• Harry Daniel, Customer Service Manager at The Gym Group
• Dmitry Schourov, Global Commercial Operations Lead and Senior Director at Pfizer
• Ayman Husain, Director of Customer Success, Intelligent Cloud and Digital Transformation at Microsoft
• Bernd Meurer, Chief Technology Officer at BT
• James Marshall, Head of Customer and Communication at Southampton City Council
• Olivia Chambers Customer Insight Manager at Huel
• Kayle Rattigan, Head of Customer Service at Sky Betting and Gaming
• Lynzi Ashworth, Head of Digital Marketing EMEA at Aon
• Elisabeth Ward, Accessibility Specialist at Scope
• Matthew Harwood, Customer Messaging Lead at Natwest
• Tom Kirby, Customer Experience Manager at Huel
• Chandni Bhatt, Digital Customer Delight Manager at Paperchase

2021 Live Studio Chairs

Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...
James Dodkins

James Dodkins

CX Rockstar Founder Click to read more...
Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...

2021 Speakers

Stuart Rowson

Stuart Rowson

BBC Centenary Head of Digital & Social Click to read more...
Ayman Husain

Ayman Husain

Microsoft Corporation Director, Customer Success – Intelligent Cloud Click to read more...
Dmitry Schourov

Dmitry Schourov

Pfizer Biopharma Operations Lead, France Click to read more...
Thomas Reby

Thomas Reby

Google Head of Hardware, Google Store and Google One Click to read more...
Monika Schulze

Monika Schulze

Zurich Insurance Head of Innovation and Market Management Click to read more...
Mark Adams

Mark Adams

Pure Planet Member Services Director Click to read more...
Lindsay Mitchell

Lindsay Mitchell

Philips Global Lead, Customer Engagement & Care, B2B Online Click to read more...
Skye Nicholls

Skye Nicholls

Canon Australia General Manager, Operations & Transformation Click to read more...
Brandie Deignan

Brandie Deignan

Pier Health Group Chief Executive Officer Click to read more...
Sarah Brettle

Sarah Brettle

Ford Director, Ford Customer Service Division Click to read more...
Bernd Meurer

Bernd Meurer

BT Chief Technology Officer Click to read more...
Mercedes Clark-Smith

Mercedes Clark-Smith

National Savings and Investments Head of Design and Validation Click to read more...
Thomas Olunloyo

Thomas Olunloyo

Legal & General Reinsurance CEO (Bermuda) Click to read more...
Mel Carlen

Mel Carlen

Amey Head of Customer Services Click to read more...
Michael Peniket

Michael Peniket

Orbit Housing Group Head of Customer Service Click to read more...
Elisabeth Ward

Elisabeth Ward

Scope Accessibility Specialist Click to read more...
James Brindley-Raynes

James Brindley-Raynes

HSBC Senior Global Digital Product Manager Click to read more...
Harry Daniel

Harry Daniel

The Gym Group Customer Service Manager Click to read more...
Chandni Bhatt

Chandni Bhatt

Paperchase Digital Customer Delight Manager Click to read more...
Jasper Krog

Jasper Krog

Nivea Senior Global Digital Innovation Manager Click to read more...
Danny Ruta

Danny Ruta

Guy's & St Thomas' NHS Foundation Trust Clinical Artificial Intelligence Lead Click to read more...
Alexandros Tzitzeras

Alexandros Tzitzeras

Microsoft Cloud Solution Architect – Data & AI Click to read more...
Matthew Harwood

Matthew Harwood

NatWest Customer Messaging Lead Click to read more...
Tom Kirby

Tom Kirby

Huel Customer Experience Manager Click to read more...
Mike Lavigne

Mike Lavigne

Nissan Motor Corp. Director, Global Head of Experience Strategy & Design Click to read more...
John Leighton

John Leighton

easyJet Head of Customer Service Click to read more...
Olivia Chambers

Olivia Chambers

Huel Customer Insights Manager Click to read more...
Karine Cardona-Smits

Karine Cardona-Smits

Forrester Senior Analyst Click to read more...
Lynzi Ashworth

Lynzi Ashworth

Aon Head of Digital Marketing EMEA Click to read more...
Kayle Rattigan

Kayle Rattigan

Sky Betting & Gaming Head of Customer Service Click to read more...
Louise Durnin

Louise Durnin

Cromwell Customer Experience & Marketing Director Click to read more...
James Marshall

James Marshall

Southampton City Council Head of Customer and Communications Click to read more...
Craig Bridger

Craig Bridger

SES Water Customer Operations Manager Click to read more...
Christian Regnier

Christian Regnier

Air France Enterprise Technical Architect Click to read more...
Aoife Bullingham

Aoife Bullingham

BMW Executive: Knowledge Click to read more...
Gregg Widdowson

Gregg Widdowson

NICE inContact Director of Sales Engineering EMEA Click to read more...
Mike Massimi

Mike Massimi

Trainline Global Customer Experience Director Click to read more...
Frank Sherlock

Frank Sherlock

Callminer VP of International Click to read more...
Dean Burley

Dean Burley

Ageas Head of Operational Excellence Click to read more...
Simon Johnson

Simon Johnson

Freshworks General Manager Click to read more...
Dan Jones

Dan Jones

InMoment Senior Insights Design Specialist Click to read more...
Tracey Pankhurst

Tracey Pankhurst

InMoment Insights Director Click to read more...
Ian Campbell

Ian Campbell

Genesys Sales Specialist Director, Digital Solutions Click to read more...
Callan Schebella

Callan Schebella

Five9 SVP and General Manager Inference Click to read more...
Jonathan Chemouny

Jonathan Chemouny

Intercom Senior Relationship Manager Click to read more...
Gill Fisher

Gill Fisher

SMARTY Head of Customer Experience & Delivery Click to read more...
Matthew Meeks

Matthew Meeks

Front Global Programs Click to read more...
Mike Espina

Mike Espina

Freshworks Sales Lead, UK&I Click to read more...
Chris Colley

Chris Colley

Medallia Solution Principal Click to read more...
Michelle Dinsmore

Michelle Dinsmore

EvaluAgent Co-Founder Click to read more...
Becky McKnight

Becky McKnight

First Central Quality Assurance Manager Click to read more...
Tom Whitney

Tom Whitney

iProov Global Head of Solutions Consulting Click to read more...
Manos Mavrikos

Manos Mavrikos

iProov Global Head of Customer Success Click to read more...
Lee Mostari

Lee Mostari

Davies Consulting Consulting Director, Managed Analytics Click to read more...
Simon Evans

Simon Evans

Vitality Business Performance Director Click to read more...
Jimmy Hosang

Jimmy Hosang

TMAC Chief Executive Officer Click to read more...
Sam Phin

Sam Phin

TMAC Managing Director Click to read more...
Huw Williams

Huw Williams

UiPath Contact Centre Industry Leader Click to read more...
Stephen Coia

Stephen Coia

CXP Commercial Director Click to read more...
Jay Gupta

Jay Gupta

Talkdesk Senior Product Manager Click to read more...
Aarti Samani

Aarti Samani

iProov SVP Product & Marketing Click to read more...
Tom Recaldin

Tom Recaldin

Decibel Customer Success Director Click to read more...
Chris Vodola

Chris Vodola

Stella Connect by Medallia Director Click to read more...
David Caton

David Caton

giffgaff Head of Revenue & Retention Click to read more...
George Hackett

George Hackett

Freshworks Head of UK & I Sales Click to read more...

Register your On-Demand License - £95.00+VAT

To receive your On-Demand license details, please complete the registration form below.

Once completed, you will be sent an an email including the link to the event On-Demand channel, providing instant access to several days of case study content, interviews, panel discussions and more.

Please fill in the form below to purchase your on-demand license

 

2021 Agenda

What our Delegates Think

2021 Sponsors

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