Events: Customer Engagement Transformation Conference

Virtual Customer Engagement Transformation Conference

Three Day Conference - 8th to 10th June 2021

The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

With the unprecedented times that we’ve encountered so far in 2020, it can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

This year’s virtual conference will allow you to enjoy the event from the convenience and safety of your own desk. You’ll be witness to over 40 speakers delivering exclusive content surrounding trending topics across two days. With world-class case studies and networking opportunities with industry experts, you’ll log off armed with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.

Make sure you also join us for our exclusive Automation, AI and RPA Conference on the 10th June as we examine how organisations are grappling with the challenges and opportunities technology is presenting in relationships with their customers. You’ll hear from global experts, leading technology companies and from organisations implementing robotics and AI strategies in the field of customer engagement.

LIVE UPDATE: All of our 2021 events are currently planned as virtual, although we have placeholder dates with a number of our venue providers ready and waiting to welcome us back. When possible we are excited to be able to provide our ‘turnkey’ fully managed exhibition solution once again providing the physical presence at the venue and in person networking opportunities.

3 Day Event

Virtual Roundtables

Interactive Sessions

30 Presentations

LIVE Stream

Case Study Presentations

2021 Topic Streams

2020 Live Studio Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

2021 Speakers

Hannah Foley

Hannah Foley

Wolseley UK Head of Digital Customer Experience Click to read more...
Monika Schulze

Monika Schulze

Zurich Insurance Head of Innovation and Market Management Click to read more...
Matthew Kemp

Matthew Kemp

Formula One Head of CRM & Customer Operations Click to read more...
Mark Adams

Mark Adams

Pure Planet Member Services Director Click to read more...
Brandie Deignan

Brandie Deignan

Pier Health Group Chief Executive Officer Click to read more...
Sarah Brettle

Sarah Brettle

Ford Director, Ford Customer Service Division Click to read more...
Mercedes Clark-Smith

Mercedes Clark-Smith

National Savings and Investments Head of Design and Validation Click to read more...
Mel Carlen

Mel Carlen

Amey Head of Customer Services Click to read more...
Michael Peniket

Michael Peniket

Orbit Housing Group Head of Customer Service Click to read more...
Gareth Brophy

Gareth Brophy

Halfords Head of Customer Support Click to read more...
James Brindley-Raynes

James Brindley-Raynes

HSBC Senior Global Digital Product Manager Click to read more...
Jasper Krog

Jasper Krog

Nivea Senior Global Digital Innovation Manager Click to read more...
Danny Ruta

Danny Ruta

Guy's & St Thomas' NHS Foundation Trust Clinical Artificial Intelligence Lead Click to read more...
Alexandros Tzitzeras

Alexandros Tzitzeras

Microsoft Cloud Solution Architect – Data & AI Click to read more...
Mike Lavigne

Mike Lavigne

Nissan Motor Corp. Director, Global Head of Experience Strategy & Design Click to read more...
John Leighton

John Leighton

easyJet Head of Customer Service Click to read more...
Thomas Olunloyo

Thomas Olunloyo

Legal & General Reinsurance CEO (Bermuda) Click to read more...
Karine Cardona-Spitz

Karine Cardona-Spitz

Forrester Senior Analyst Click to read more...
Christian Regnier

Christian Regnier

Air France Enterprise Technical Architect Click to read more...
Gregg Widdowson

Gregg Widdowson

NICE inContact Director of Sales Engineering EMEA Click to read more...
Mike Massimi

Mike Massimi

Trainline Global Customer Experience Director Click to read more...
Simon Johnson

Simon Johnson

Freshworks General Manager Click to read more...

Interested in becoming a speaker?

What our Delegates Think

2021 Sponsors

2020 Sponsors

Ticket Options

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