Events: Customer Engagement Transformation

Virtual Customer Engagement Transformation Conference

Two Day Conference - 9th to 10th June 2021

The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

With the unprecedented times that we’ve encountered so far in 2020, it can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

This year’s virtual conference will allow you to enjoy the event from the convenience and safety of your own desk. You’ll be witness to over 40 speakers delivering exclusive content surrounding trending topics across two days. With world-class case studies and networking opportunities with industry experts, you’ll log off armed with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.

LIVE UPDATE: All of our 2021 events are currently planned as virtual, although we have placeholder dates with a number of our venue providers ready and waiting to welcome us back. When possible we are excited to be able to provide our ‘turnkey’ fully managed exhibition solution once again providing the physical presence at the venue and in person networking opportunities.

2 Day Event

Virtual Roundtables

Interactive Sessions

30 Presentations

LIVE Stream

Case Study Presentations

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

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2021 Topic Streams

2020 Live Studio Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

2020 Speakers

Paul Camillin

Paul Camillin

Brighton and Hove Albion FC Head of Media and Communications Click to read more...
Lynzi Harrison

Lynzi Harrison

LV= Managing Director Click to read more...
Rebecca Dibb-Simkin

Rebecca Dibb-Simkin

Octopus Energy Product and Marketing Director Click to read more...
Adam Ford

Adam Ford

HM Land Registry Director of Customer Service Click to read more...
James Askey

James Askey

Royal Mint Senior Marketing Manager Click to read more...
Lilia Dikova

Lilia Dikova

Bionic Head of Digital Click to read more...
Chris Thewlis

Chris Thewlis

npower Chief Operating Officer Click to read more...
Matthew Harwood

Matthew Harwood

NatWest Customer Messaging Lead Click to read more...
Melanie Fischer

Melanie Fischer

Waitrose & Partners Partner & Manager Click to read more...
Katy Taylor

Katy Taylor

Go Ahead Director Click to read more...
Anna Wilcox

Anna Wilcox

Bupa Head of Customer Experience Click to read more...
Martin Fessler

Martin Fessler

Credit Suisse Head of User Experience and Digital Governance Click to read more...
Norrie Courts

Norrie Courts

Network Rail Director of Stations Click to read more...
Beverley Hullock

Beverley Hullock

BT Openreach Senior Manager, Service Improvement and Solution Architecture Click to read more...
Joe Rice

Joe Rice

Twitter Data & Enterprise Solutions Lead Click to read more...
Shamas Aziz

Shamas Aziz

Selfridges Head of Customer Service Click to read more...
Ed Thompson

Ed Thompson

Gartner Analyst Click to read more...
Peter Staffell

Peter Staffell

Santander UK Head of Retail Simplification Click to read more...
Bogdan Grigorescu

Bogdan Grigorescu

Marks and Spencer AI Platform Manager Click to read more...
Gregg Widdowson

Gregg Widdowson

NICE inContact Director of Sales Engineering EMEA Click to read more...
Seb Reeve

Seb Reeve

Nuance Communications Director of International Go-To-Market, Intelligent Engagement Click to read more...
Darren Diprose

Darren Diprose

British Gas Head of Mobile and Digital Conversations Click to read more...
Ed Creasey

Ed Creasey

Calabrio Director of Pre-Sales, International Click to read more...
Simon Johnson

Simon Johnson

Freshworks General Manager Click to read more...
Simon Johnson

Simon Johnson

Big Bus Tours VP of Customer Experience & Service Click to read more...
Rodney Slingsby

Rodney Slingsby

Signavio Enterprise Customer Success Manager Click to read more...
Peter Walker

Peter Walker

Blue Prism CTO EMEA Click to read more...
Stephen Rhodes

Stephen Rhodes

Blue Prism Senior Solutions Consultant Click to read more...

Interested in becoming a speaker?

What our Delegates Think

2020 Sponsors

2019 Sponsors

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

OnDemand

1 x Stream License

 

 

 

  • 3 Days of Content
  • 12 Hours of Case Study Content
  • Interviews
  • Panel Debates
  • No Travel Required
  • 30 Day Viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£395

+Vat

Buy Tickets

Date: Watch OnDemand

Unlimited

Multi-User License

 

 

  • Unlimited Users (per company)
  • 2 Days of Content
  • 12H Case Study Content
  • Interviews
  • Panel Debates
  • No Travel Required
  • 30 Day Viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£699

+Vat

Buy Tickets

Date: Watch OnDemand

Subscription

Festival Pass

 

  • Annual Subscription
  • Full Access for 1 Person
  • View ALL Content and Events
  • 100+ Hours of Event Videos
  • Case Study Content
  • Interviews
  • Panel Debates
  • 12 Month viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£995

+Vat

Buy Tickets

Date: Watch OnDemand

Hybrid

London Venue

 

 

 

  • London Venue Based Event
  • Full 3 Day Access
  • Lunch and Refreshments
  • Exhibition Access
  • Networking Drinks Party
  • End Users Only
  • In Person Networking
  • Join Roundtable Sessions
  • Q&A & Panel Debates
  • 1-2-1 Meetings

ONLY
T.B.A.

+Vat

Buy Tickets

Date: 9th to 10th June

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media