Events: Virtual Customer Engagement Transformation

Customer Engagement Transformation Virtual Conference

Two Day Virtual Conference - 24th and 25th September

The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

With the unprecedented times that we’ve encountered so far in 2020, it can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

This year’s virtual conference will allow you to enjoy the event from the convenience and safety of your own desk. You’ll be witness to over 40 speakers delivering exclusive content surrounding trending topics across two days. With world-class case studies and networking opportunities with industry experts, you’ll log off armed with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.

Two Day Event

Virtual Roundtables

8 Topic Streams

400+ Registrations

1-2-1 Networking

30 Presentations

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

2020 Topic Streams

2020 Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

2020 Speakers

Paul Camillin

Paul Camillin

Brighton and Hove Albion FC Head of Media and Communications Click to read more...
Lynzi Harrison

Lynzi Harrison

LV= Managing Director Click to read more...
Rebecca Dibb-Simkin

Rebecca Dibb-Simkin

Octopus Energy Product and Marketing Director Click to read more...
Adam Ford

Adam Ford

HM Land Registry Director of Customer Service Click to read more...
James Askey

James Askey

Royal Mint Senior Marketing Manager Click to read more...
Lilia Dikova

Lilia Dikova

Bionic Head of Digital Click to read more...
Chris Thewlis

Chris Thewlis

npower Chief Operating Officer Click to read more...
Matthew Harwood

Matthew Harwood

NatWest Customer Messaging Lead Click to read more...
Melanie Fischer

Melanie Fischer

Waitrose & Partners Partner & Manager Click to read more...
Katy Taylor

Katy Taylor

Go Ahead Director Click to read more...
Anna Wilcox

Anna Wilcox

Bupa Head of Customer Experience Click to read more...
Martin Fessler

Martin Fessler

Credit Suisse Head of User Experience and Digital Governance Click to read more...
Norrie Courts

Norrie Courts

Network Rail Director of Stations Click to read more...
Beverley Hullock

Beverley Hullock

BT Openreach Senior Manager, Service Improvement and Solution Architecture Click to read more...
Joe Rice

Joe Rice

Twitter Data & Enterprise Solutions Lead Click to read more...
Shamas Aziz

Shamas Aziz

Selfridges Head of Customer Service Click to read more...
Ed Thompson

Ed Thompson

Gartner Analyst Click to read more...
Peter Staffell

Peter Staffell

Santander UK Head of Retail Simplification Click to read more...
Bogdan Grigorescu

Bogdan Grigorescu

Marks and Spencer AI Platform Manager Click to read more...
Gregg Widdowson

Gregg Widdowson

NICE inContact Director of Sales Engineering EMEA Click to read more...
Seb Reeve

Seb Reeve

Nuance Communications Director of International Go-To-Market, Intelligent Engagement Click to read more...
Darren Diprose

Darren Diprose

British Gas Head of Mobile and Digital Conversations Click to read more...
Ed Creasey

Ed Creasey

Calabrio Director of Pre-Sales, International Click to read more...
Simon Johnson

Simon Johnson

Freshworks General Manager Click to read more...
Simon Johnson

Simon Johnson

Big Bus Tours VP of Customer Experience & Service Click to read more...
Rodney Slingsby

Rodney Slingsby

Signavio Enterprise Customer Success Manager Click to read more...
Peter Walker

Peter Walker

Blue Prism CTO EMEA Click to read more...
Stephen Rhodes

Stephen Rhodes

Blue Prism Senior Solutions Consultant Click to read more...

Interested in becoming a speaker?

2020 Agenda

What our Delegates Think

2020 Sponsors

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Bronze

2 Virtual Tickets
  • Access to 2 Day Event
  • End User Registration
  • No Travel Required
  • Access to all Presentations
  • Access to Virtual Roundtable Sessions
  • Access to 1-2-1 Meetings Networking App
  • Download of presentation slides
  • OnDemand Available post event

ONLY
£699

+Vat

Buy Tickets

Date: 24th to 25th September

Silver

Virtual Team Ticket
  • Access to 2 Day Event
  • Multiple End User Access
  • Must all be from same company
  • No Travel Required
  • Access to Virtual Roundtable Sessions
  • Access to 1-2-1 Meetings Networking App
  • Download of presentation slides
  • OnDemand Available

ONLY
£1295

+Vat

Buy Tickets

Date: 24th to 25th September

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.

ONLY
£995

+Vat

Buy Tickets

Date: 24th to 25th September

Supplier

1 Virtual Ticket
  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY
£1995

+Vat

Buy Tickets

Date: 24th to 25th September

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media