Events: Virtual Customer Engagement Transformation

Customer Engagement Transformation Virtual Conference

Two Day Virtual Conference - 24th and 25th September

The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

With the unprecedented times that we’ve encountered so far in 2020, it can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

This year’s virtual conference will allow you to enjoy the event from the convenience and safety of your own desk. You’ll be witness to over 40 speakers delivering exclusive content surrounding trending topics across two days. With world-class case studies and networking opportunities with industry experts, you’ll log off armed with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.

Two Day Event

Virtual Roundtables

8 Topic Streams

700+ Registrations

1-2-1 Networking

30 Presentations

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

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2020 Topic Streams

2020 Chairs

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

2020 Speakers

Stefan Witteman

Stefan Witteman

GVC Holdings PLC Global CX Manager Click to read more...
Paul Camillin

Paul Camillin

Brighton and Hove Albion FC Head of Media and Communications Click to read more...
Lynzi Harrison

Lynzi Harrison

LV= Managing Director Click to read more...
Adam Ford

Adam Ford

HM Land Registry Director of Customer Service Click to read more...
James Askey

James Askey

Royal Mint Senior Marketing Manager Click to read more...
Nick Batt

Nick Batt

ENGIE Head of CX Transformation Click to read more...
Lilia Dikova

Lilia Dikova

Bionic Head of Digital Click to read more...
Colin Spence

Colin Spence

LinkedIn Senior Customer Success Manager Click to read more...
Chris Thewlis

Chris Thewlis

npower Chief Operating Officer Click to read more...
Matthew Harwood

Matthew Harwood

RBS Customer Messaging Lead Click to read more...
Melanie Fischer

Melanie Fischer

Waitrose & Partners Partner & Manager Click to read more...
Stefan Elks

Stefan Elks

Legal & General Director of Customer Opersations Click to read more...
Katy Taylor

Katy Taylor

Go Ahead Director Click to read more...
Anna Wilcox

Anna Wilcox

Bupa Head of Customer Experience Click to read more...
Andrea Bargetzi

Andrea Bargetzi

Credit Suisse Head Digital Experience & Marketing Click to read more...
Beverley Hullock

Beverley Hullock

BT Openreach Senior Manager, Service Improvement and Solution Architecture Click to read more...
Natasha Tuke

Natasha Tuke

Anglian Water’s @one Alliance Head of Customer Click to read more...
Joe Rice

Joe Rice

Twitter Data & Enterprise Solutions Lead Click to read more...
Shamas Aziz

Shamas Aziz

Selfridges Head of Customer Service Click to read more...
Ed Thompson

Ed Thompson

Gartner Analyst Click to read more...

Agenda Preview