Events: Customer Engagement Transformation

Customer Engagement Transformation Conference

Understand how you can help to shape and evolve your business in the growing digital world

The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace, and engage more closely, with their customers.

It can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference leave feeling equipped, with exclusive insights from organisations that have already transformed and are reaping the rewards of customer loyalty as a result.

This year’s conference will see over 40 speakers delivering exclusive content surrounding trending topics across 2 seminar halls. With world class case studies and networking opportunities with industry experts, delegates will leave armed with all the tools, techniques and insight they need to implement effective and successful long term customer engagement strategies.

Two Seminar Halls

Round Table Sessions

10 Topic Streams

500+ Delegates

Networking Party

40 Presentations

2020 Topic Streams

2019 Speakers

Dekyi Boorsma

Dekyi Boorsma

Netflix Click to read more...
Sarah Marshall

Sarah Marshall

Vogue International Click to read more...
Julie Roberts

Julie Roberts

Vue Entertainment Click to read more...
David Caton

David Caton

giffgaff Click to read more...
Andrew Moultrie

Andrew Moultrie

BBC Studios Click to read more...
Emma Postill

Emma Postill

O2 Click to read more...
Colin Shaw

Colin Shaw

Beyond Philosophy Click to read more...
Moira Clark

Moira Clark

Henley Business School Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Click to read more...
Wally Brill

Wally Brill

Google Click to read more...
John Grumitt

John Grumitt

Changing Health Click to read more...
Alvin Jackson

Alvin Jackson

Southeastern Railway Click to read more...
Diane Burke

Diane Burke

South Eastern Railway Click to read more...
Ruth Genelazo

Ruth Genelazo

Nectar Sleep by Resident Click to read more...
Katrina King

Katrina King

Direct Line Group Click to read more...
Matthew Gardiner

Matthew Gardiner

Catch London Click to read more...
Martin Henderson

Martin Henderson

Virgin Holidays Click to read more...
Jean-Francois Damais

Jean-Francois Damais

Ipsos Click to read more...
Murray Goodwin

Murray Goodwin

Ipsos MORI Click to read more...
Louise Ferguson

Louise Ferguson

Henshaws Click to read more...
Mike Hubbard

Mike Hubbard

Dwellant Click to read more...
Sam Jordan

Sam Jordan

Manifesto Click to read more...
Sophia Pilkington-Miksa

Sophia Pilkington-Miksa

Bought by Many Click to read more...
Richard Spencer

Richard Spencer

About Loyalty Click to read more...
Harry Mann

Harry Mann

Brompton Bicycles Click to read more...
Andrew Hall

Andrew Hall

Odigo Click to read more...
Nicholas Brice

Nicholas Brice

360 Degree Vision Click to read more...
Michael Krayenhoff

Michael Krayenhoff

The Inner Circle Click to read more...
Zuzanna Martin

Zuzanna Martin

Comarch Click to read more...
Sandra Schroeter

Sandra Schroeter

Bold360 Click to read more...
Pete Doyle

Pete Doyle

Social Retail Group Click to read more...
Christopher Brooks

Christopher Brooks

Enzen Click to read more...
Claire Carsberg

Claire Carsberg

JPC Click to read more...
Phil Durand

Phil Durand

Confirmit Click to read more...
Lukas Banys

Lukas Banys

Usabilla Click to read more...
Tom Thyroff-Kohl

Tom Thyroff-Kohl

Usabilla Click to read more...
Ian Ashby

Ian Ashby

ServiceNow Click to read more...

Interested in becoming a speaker?

What our Delegates Think

2018 Delegates Included

CHANGING THE FUTURE OF SOME OF THE WORLD'S LARGEST BRANDS

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

2019 Sponsors

2018 Sponsors

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

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Register Your Place

Bronze

2 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£995

+Vat

Buy Tickets

Date: 22nd March 2019

Silver

5 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£1995

+Vat

Buy Tickets

Date: 22nd March 2019

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.

ONLY
£995

+Vat

Buy Tickets

Date: 22nd March 2019

Supplier

1 Ticket
  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY
£1995

+Vat

Buy Tickets

Date: 22nd March 2019

Location

9th July 2020- Park Plaza Victoria, 239 Vauxhall Bridge Road, Pimlico, London SW1V 1EQ

Directions

Ideally located on the West End within walking distance of the Victoria London train station, the stylish Park Plaza Victoria London provides guests with a convenient transportation link to Gatwick Airport. The hotel is also close to coach, bus and Underground stations.

Couples and families on a London getaway enjoy our proximity to the capital’s primary tourist sites, such as Buckingham Palace, the Houses of Parliament, Theatreland and Big Ben, as well as shopping hot spots like Oxford Street and Harrods. Business travellers can take advantage of on-site meeting facilities and an Executive Lounge.

Our sauna and steam room are ideal for a peaceful retreat after a hard-driving day of business or a long afternoon of sightseeing. Afterward, guests can savour a delicious dinner at our vibrant Italian restaurant TOZI, which specialises in Venetian cicchetti (small plates to share).

From London Victoria National Railway Station

Situated in lively Victoria, the hotel is a 2-minute walk from Victoria Station.

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media