Events: Customer Engagement Transformation

Customer Engagement Transformation Conference

Understand how you can help to shape and evolve your business in the growing digital world

The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

It can seem impossible to keep up with customer trends and implement a winning strategy, but those who attend the Customer Engagement Transformation Conference leave feeling equipped with exclusive insights from organisations that have already transformed and are reaping the rewards of customer loyalty as a result.

This year’s conference will see over 40 speakers delivering exclusive content surrounding trending topics across two seminar halls. With world-class case studies and networking opportunities with industry experts, delegates will leave armed with all the tools, techniques and insight they need to implement effective and successful long-term customer engagement strategies.

Two Seminar Halls

Round Table Sessions

10 Topic Streams

500+ Delegates

Networking Party

40 Presentations

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

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2021 Topic Streams

Previous Speakers

Dekyi Boorsma

Dekyi Boorsma

Netflix Head of Customer Service EMEA Click to read more...
Sarah Marshall

Sarah Marshall

Vogue International Head of Audience Growth Click to read more...
Julie Roberts

Julie Roberts

Vue Entertainment Customer Service Manager (UK&I) Click to read more...
David Caton

David Caton

giffgaff Head of Proposition, CRM & Loyalty Click to read more...
Andrew Moultrie

Andrew Moultrie

BBC Studios Managing Director - Consumer Products & Publishing | Board Member | Non-Executive Director Click to read more...
Emma Postill

Emma Postill

O2 Head of Voice of the Customer & Measurement - Customer Experience Click to read more...
Colin Shaw

Colin Shaw

Beyond Philosophy CEO & Founder Click to read more...
Moira Clark

Moira Clark

Henley Business School Director of the Henley Centre for Customer Management Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...
Wally Brill

Wally Brill

Google Head of Conversation Design Advocacy & Education Click to read more...
John Grumitt

John Grumitt

Changing Health CEO Click to read more...
Alvin Jackson

Alvin Jackson

Southeastern Railway Customer Experience Advisor Click to read more...
Diane Burke

Diane Burke

South Eastern Railway Commercial Director Click to read more...
Ruth Genelazo

Ruth Genelazo

Nectar Sleep by Resident Head of CS & Experience Click to read more...
Katrina King

Katrina King

Direct Line Group Head of Customer Value Strategy & Performance Click to read more...
Matthew Gardiner

Matthew Gardiner

Catch London CEO Click to read more...
Martin Henderson

Martin Henderson

Virgin Holidays Head of Overseas Click to read more...
Jean-Francois Damais

Jean-Francois Damais

Ipsos Global Chief Research Officer - Ipsos Loyalty Click to read more...
Murray Goodwin

Murray Goodwin

Ipsos MORI Director, Customer Experience Advisory Click to read more...
Louise Ferguson

Louise Ferguson

Henshaws Executive Assistant to CEO Click to read more...
Mike Hubbard

Mike Hubbard

Dwellant Operations Manager Click to read more...
Sam Jordan

Sam Jordan

Manifesto Executive Vice President, North America Click to read more...
Sophia Pilkington-Miksa

Sophia Pilkington-Miksa

Bought by Many Head of Customer Experience Click to read more...
Richard Spencer

Richard Spencer

About Loyalty Director Click to read more...
Harry Mann

Harry Mann

Brompton Bicycles Head of Customer Experience Click to read more...
Andrew Hall

Andrew Hall

Odigo UK Evangelist Click to read more...
Nicholas Brice

Nicholas Brice

360 Degree Vision Keynote speaker, Facilitator and Consultant Click to read more...
Michael Krayenhoff

Michael Krayenhoff

The Inner Circle COO and Founder Click to read more...
Zuzanna Martin

Zuzanna Martin

Comarch Consultant Click to read more...
Sandra Schroeter

Sandra Schroeter

Bold360 International Head, Customer Engagement Technologies Click to read more...
Pete Doyle

Pete Doyle

Social Retail Group Founder & CEO Click to read more...
Christopher Brooks

Christopher Brooks

Enzen Customer Excellence Click to read more...
Claire Carsberg

Claire Carsberg

JPC Managing Director Click to read more...
Phil Durand

Phil Durand

Confirmit Director, Customer Experience Management Click to read more...
Lukas Banys

Lukas Banys

Usabilla Voice of Customer Consultant Click to read more...
Tom Thyroff-Kohl

Tom Thyroff-Kohl

Usabilla Senior User Experience Consultant Click to read more...
Ian Ashby

Ian Ashby

ServiceNow Customer Service Transformation Leader Click to read more...

Interested in becoming a speaker?

What our Delegates Think

Previous Delegates Include

CHANGING THE FUTURE OF SOME OF THE WORLD'S LARGEST BRANDS

● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ●  BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ●  Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS  ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart  ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance

Previous Sponsors

Past Sponsors Include

 
 

Who is Attending?

  • Customer Service
  • Customer Experience
  • Customer Insight
  • Customer Strategy
  • Digital Customer Experience
  • Customer Loyalty
  • Contact Centre
  • Social Media
  • CRM
  • Marketing
  • Direct Marketing
  • Digital Marketing Specialists
  • Operational

We are pleased to advise that this course is fully CPD accredited

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

Bronze

2 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£995

+Vat

Buy Tickets

Date: 2nd July 2021

Silver

5 Tickets
  • End User Registration
  • Access to all seminar streams
  • Access to 1-2-1 Meetings Networking App
  • Lunch and refreshments
  • Drinks and Networking
  • Printed Event Guide
  • Download of presentation slides
  • After Event Drinks Party

ONLY
£1995

+Vat

Buy Tickets

Date: 2nd July 2021

Annual

Festival Pass

Annual Subscription providing access for 1 person to EVERY conference for 12 months.

ANNUAL SUBSCRIPTION:

Extensive online hub of resources, case study presentations, 100+ hours of Webinar recordings, research, reports and more.

ONLY
£995

+Vat

Buy Tickets

Date: 2nd July 2021

Supplier

1 Ticket
  • Industry/Service Provider
  • Lunch & refreshments
  • Drinks & networking
  • Presentation slides
  • Access to video library

ONLY
£1495

+Vat

Buy Tickets

Date: 2nd July 2021

Location

2nd July 2021 – Park Plaza Victoria, 239 Vauxhall Bridge Road, Pimlico, London SW1V 1EQ

Directions

The four-star Park Plaza Victoria hotel in London, situated within walking distance of Victoria train, coach, bus and Underground stations, provides an excellent transportation link to London Heathrow and London Gatwick airports. The hotel is also centrally located to some of the city’s main tourist and shopping attractions, including Buckingham Palace, Harrods, the Houses of Parliament, Theatreland and Oxford Street.

From London Paddington National Railway Station (approx 25 mins)

  • Take London Underground
  • Travel via the southbound Bakerloo Line service to Oxford Circus
  • Change for the southbound Victoria Line service and depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

From King’s Cross & St. Pancras National Railway Station (approx 15 mins)

  • Take the London Underground
  • Take the Victoria Line southbound towards Brixton
  • Depart at Victoria
  • Walk south on Wilton Road for 100 metres
  • Park Plaza Victoria London will be on your left

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media