Events: Customer Engagement Transformation Conference

Customer Engagement Transformation Conference

Unleashing Excellence Through Change

The Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.

Those who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.

You’ll be witness to 20 world class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts, you’ll come away armed with all the tools, techniques and insight you need to implement effective and successful long-term customer engagement strategies.

One Day Event

Roundtables Sessions

Case Study Presentations

Network with Peers

1-2-1 Meetings

20 Exclusive Presentations

2022 Topic Streams

2022 Event Hosts

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...
Gerry Brown

Gerry Brown

Customer Lifeguard Chief Customer Rescue Officer Click to read more...

2022 Speakers

Allison Coucher

Allison Coucher

Sky Senior Service Strategy Manager Click to read more...
Ian Webber-Rostron

Ian Webber-Rostron

Missguided Head of Customer Care Click to read more...
Martin Hanley

Martin Hanley

Marks and Spencer Customer Experience Manager Click to read more...
Mark Anderson

Mark Anderson

Go Ahead Group Head of Customer Experience Click to read more...
Mark Hayes

Mark Hayes

FSCS Head of Operational Support Click to read more...
Chandni Bhatt

Chandni Bhatt

Beauty Pie Senior Manager, Member Happiness Click to read more...
Phil Hobden

Phil Hobden

Wolters Kluwer Tax & Accounting UK Head of Digital Click to read more...
Frans Leenaars

Frans Leenaars

TUI Group Customer Experience Director Click to read more...
Lynzi Ashworth

Lynzi Ashworth

Aon Head of Digital Marketing EMEA Click to read more...
Carl McCartney

Carl McCartney

Les Mills Customer Experience Director Click to read more...
Anuj Agarwal

Anuj Agarwal

Natwest Data & AI Lead Click to read more...
Luke Sambridge

Luke Sambridge

Affinity Water Head of Business Excellence & Transformation Click to read more...
Andrew Robertson

Andrew Robertson

HM Land Registry Head of Customer Policy & Service Improvement Click to read more...
Nick King

Nick King

AutoTrader Insight Director Click to read more...
John White

John White

Domestic & General Customer Experience Director Click to read more...
Dave D’Arcy

Dave D’Arcy

RingCentral Director of EMEA Customer Care and Customer Support Click to read more...
David Poulton

David Poulton

Verint Account Director Click to read more...
Satesh Kumar

Satesh Kumar

E.ON Digital Technology Senior Conversational AI Consultant Click to read more...
Nikki Quinn

Nikki Quinn

Playvox Presales Solutions Consultant Click to read more...
Richard Shilton

Richard Shilton

Orlo Head of Customer Success Click to read more...

2022 Agenda

Interested in becoming a speaker?

What our Delegates Think

2022 Sponsors

Ticket Options

Click a ticket type below to find out what’s included in our packages.

Register for all ticket types using the form below

Venue Directions

                   9 June 2022 – 239 Vauxhall Bridge RoadLondon SW1V 1EQUnited Kingdom – Lower Level 1

Ideally located in the West End within walking distance of the Victoria London train station, the stylish Park Plaza Victoria London provides guests with a convenient transportation link to Gatwick Airport. The hotel is also close to coach, bus and Underground stations.

Enjoy proximity to the capital’s primary tourist sites, such as Buckingham Palace, the Houses of Parliament, Theatreland and Big Ben. Business travellers can take advantage of on-site meeting facilities and an Executive Lounge.

Situated just two minutes from the Gatwick Express and National Rail service at London Victoria Station, Park Plaza gives you easy access to Central London, Gatwick Airport and the south side of England.

From King’s Cross & St. Pancras Railway Station (Eurostar):
– Take the Victoria Line Southbound towards Brixton on the London Underground
– Depart at London Victoria Station
– Walk south on Wilton Road for 100 metres and Park Plaza Victoria London will be on your left

From London Heathrow Airport:
– Take the London Underground, eastbound on the Piccadilly line
– Change at Hammersmith Station and take the District line to London Victoria Station
– Walk south on Wilton Road for 100 metres
– Park Plaza Victoria London will be on your left

From London Gatwick Airport:
– Take the Gatwick Express train to London Victoria Station
– From the station, take the exit by Platform 2
– Turn right and walk 100 metres
– Park Plaza Victoria London will be on your left

From London Stansted Airport:
– Take the Stansted Express train to Liverpool Street Station
– Change to London Underground and take the Circle line to London Victoria Station
– Walk south on Wilton Road for 100 metres
– Park Plaza Victoria London will be on your left

Have a question? Contact us or check our Frequently Asked Questions (FAQ) page

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