By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Customer engagement is more than a...
Customer Engagement Summit
9 October | Evolution | London
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#1 CUSTOMER ENGAGEMENT CONFERENCE
Engaged customers aren’t just satisfied, they’re supercharged. According to Gallup, this delivers a jaw-dropping 23% boost in wallet share, profits, revenue, and relationship growth.
Increased competition and advances in technology have reduced barriers to entry and motivated firms to adopt new strategies to build a deeper level of engagement with their customers.
This isn’t just an improvement, it’s a leap into a customer centric future.
Featured Speakers
Marco Merkx
IKEA Global Customer Engagement Development LeaderOver 25 years of experience in marketing management and strategy, e-commerce , digital marketing and customer relationship management both in operational and in strategical management roles for mainly fashion, food and lifestyle consumer brands and retailers. On national and international level, in organizations varying from start-ups to multinational corporations.
My professional purpose is to support companies with transformation, innovation and development of organization design, technology and customer engagement. Always based on customer data and insights, leading to tangible results and growth. Specifically realizing customer centricity, digital transformation and omni channel proposition development are my fields of expertise. For this, my commercial and technical know-how are as much of value and importance as are my creativity and my sensitivity towards the human, cultural and organizational aspects.
Currently working for Inter IKEA Systems, the owner and developer of the IKEA concept, range and brand, as Global Customer Engagement Development Leader, working on topics as engagement, loyalty, personalization and crm in an omni channel context.
Nicky Haddow
Victoria’s Secret UK Head of MarketingI am an enthusiastic Marketing Expert that is passionate about delivering integrated & impactful 360 marketing propositions & campaigns that are not only Brand & Customer focused but commercially driven & data led. With 20+ years experience in Fashion & Apparel omni channel retailing, I love developing marketing strategies that perfectly align with the overall business objectives and market relevance, whilst driving innovation and retaining brand integrity.
Livia Fekiacova
The Estée Lauder Companies Inc. Enterprise Marketing CRM Lead
Livia has spent the past three years at Estée Lauder Companies leading the Enterprise Marketing CRM team. In this role, she’s been working with a diverse portfolio of 17 prestige beauty brands, spearheading digital transformation while nurturing each brand’s unique identity and purpose. Her leadership has driven creativity and innovation through tech, vendors and internal CRM strategies, placing the customer at the heart of CRM campaigns.
Before her current role, Livia provided consultancy and led the strategic development of lifecycle programs, award-winning campaigns, and both national and international CRM transformation projects. Her expertise spans customer-led strategy design and execution, as well as product development. Her client portfolio includes retail, FMCG, hospitality, tech and beauty. With over 13 years of experience integrating marketing and technology, her specialization and passion lie in CRM, loyalty programs, and data-driven strategies.
Livia’s background also includes experience in sales, digital media, magazine & print advertising, direct mail, radio, and OOO advertising.
Livia holds a Master of Science in Marketing and later served as a panel member at her university, contributing to the curriculum to keep it aligned with business trends for six years. Additionally, she has been actively sponsoring children in need in Africa for the past 20 years, a cause she deeply values.
Before her current role, Livia provided consultancy and led the strategic development of lifecycle programs, award-winning campaigns, and both national and international CRM transformation projects. Her expertise spans customer-led strategy design and execution, as well as product development. Her client portfolio includes retail, FMCG, hospitality, tech and beauty. With over 13 years of experience integrating marketing and technology, her specialization and passion lie in CRM, loyalty programs, and data-driven strategies.
Livia’s background also includes experience in sales, digital media, magazine & print advertising, direct mail, radio, and OOO advertising.
Livia holds a Master of Science in Marketing and later served as a panel member at her university, contributing to the curriculum to keep it aligned with business trends for six years. Additionally, she has been actively sponsoring children in need in Africa for the past 20 years, a cause she deeply values.
“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Digital Journey Manager,, Vodafone Group
ENGAGE TALKS
Are we ready for
ai-driven customer
service?
Contact centres are evolving rapidly, embracing digital solutions to meet customer demands for swift, efficient service. AI, chatbots, and cloud technologies are revolutionising customer interactions, offering personalised, round the-clock support. Register now to find out how these advancements are reshaping customer experience and operational efficiency in the digital age.
INTERESTED IN ENTERING THE ENGAGE AWARDS?
Celebrate your team's achievements in our Engage Customer categories.
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Event Partners
Over the past decade we have helped some of the world’s biggest brands engage with their target customers on a deeply emotional level, helping them forge relationships and new business connections.
Opportunities include speaker sponsor packages providing prime presentation slots on a topic stage and seminar stream of your choice, representation on panel debates, sponsored roundtable focus group opportunities and more.
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We are ArvatoConnect. We are a socially conscious customer experience and business optimisation partner, for organisations who are ready to reshape and reinvent how they work and connect with those who matter most. By developing and delivering innovative, technology-led solutions, we help organisations create better experiences, increase loyalty and prepare for the future.
Our business is people-driven – we continue to use their feedback to develop our culture and shape the future for them, our customers, and the wider planet. Our culture drives meaningful change by giving employees a voice and building a robust and accountable approach to how we engage with them.
At its core, our fundamental purpose is to build customer loyalty for some of the world’s biggest brands and UK public sector organisations. We work with our clients to redesign the customer experience they deliver, to achieve better outcomes for their business, and ours.
Our business is people-driven – we continue to use their feedback to develop our culture and shape the future for them, our customers, and the wider planet. Our culture drives meaningful change by giving employees a voice and building a robust and accountable approach to how we engage with them.
At its core, our fundamental purpose is to build customer loyalty for some of the world’s biggest brands and UK public sector organisations. We work with our clients to redesign the customer experience they deliver, to achieve better outcomes for their business, and ours.
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BHN believes positive experiences are the heartbeat of a thriving customer relationship. Transactions are meaningful touchpoints that consistently deliver value. Our portfolio of services and solutions keeps you ahead of the curve, enabling you to provide intentional experiences that drive awareness, acquisition, conversion and retention.
Our innovative solutions are rooted in global customer data and tested to ensure our partners' continued success. From advanced APIs to next-gen payment technology, BHN empowers brands to reimagine consumer interactions as positive engagements.
Our innovative solutions are rooted in global customer data and tested to ensure our partners' continued success. From advanced APIs to next-gen payment technology, BHN empowers brands to reimagine consumer interactions as positive engagements.
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CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com.
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Transform customer feedback into actionable insights with Caplena.com, the cutting-edge text analysis tool.
Say hello to Caplena.com, your customer feedback sidekick! Using Augmented Intelligence, we turn mountains of data into valuable insights in minutes with our innovative Augmented Intelligence technology. Say goodbye to manual categorization and hello to deep, meaningful insights.
Companies like eBay, DHL, Lufthansa, and Miro trust us to help them understand their customers and drive success. And, because we believe in the power of storytelling, we make it easy for you to visualize and present your findings in a way that truly showcases the impact of your customer insights.
Join the ranks of successful companies and try Caplena today - the text analysis tool for your customer feedback..
For more information visit: www.caplena.com
Say hello to Caplena.com, your customer feedback sidekick! Using Augmented Intelligence, we turn mountains of data into valuable insights in minutes with our innovative Augmented Intelligence technology. Say goodbye to manual categorization and hello to deep, meaningful insights.
Companies like eBay, DHL, Lufthansa, and Miro trust us to help them understand their customers and drive success. And, because we believe in the power of storytelling, we make it easy for you to visualize and present your findings in a way that truly showcases the impact of your customer insights.
Join the ranks of successful companies and try Caplena today - the text analysis tool for your customer feedback..
For more information visit: www.caplena.com
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At Columbus, we can help you strategically create the ideal experiences. One that can anticipate and exceed customer expectations. One that remains consistent throughout their customer journey. One that they’ll remember. We’ve been helping companies of different sizes and industries revamp their CX and boost engagement for over 30 years. And we’re ready to help yours.
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CommBox is an AI-powered, omnichannel CX platform that uses advanced automation and conversational AI to securely resolve any customer inquiry. Founded in 2013, for over a decade CommBox is a marketing leader empowering businesses to easily automate inquiries that require complex back-end processes to truly reduce contact center load. Simple enough to get brands up and running instantly, brands using CommBox radically increase customer satisfaction and cost savings.
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CustomerSure is a UK-based leader in customer experience management (CXM) solutions, trusted by mid-market businesses for over 14 years. Our award-winning platform simplifies gathering Voice of the Customer (VoC) data across multiple channels, including web, SMS, email, and IVR.
We pride ourselves on a partnership approach, working closely with clients to understand their needs and offer expert support. This enables businesses to quickly identify key drivers of satisfaction, resolve issues in real-time, and enhance customer retention.
With features like feedback segmentation and customer trait targeting, our platform supports both new and existing VoC programmes, ensuring clear return on investment. CustomerSure also offers transparent pricing, no lock-in periods, and a risk-free pilot to showcase the benefits of improved customer satisfaction.
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We strongly believe that the future is business-to-person. That experiences are today’s competitive front line, a make or break for every business. We also believe that remarkable experiences not only enhance user satisfaction but also yield significant gains for enterprises. That is what we call the AI-experience advantage – the degree to which the content, products, recommendations, and advice presented to a person online aligns easily with their needs, intent, preferences, context, and behavior, resulting in superior business outcomes.
To realize this AI-experience advantage at scale, enterprises require a robust, spinal and composable infrastructure capable of unifying content securely and delivering AI search, AI recommendations, true personalization, and a trusted generative experience at every touchpoint with each individual customer, partner and employee.
Coveo is dedicated to bringing this advantage to every point-of-experience, using powerful data and AI models to transform the enterprise in ecommerce, customer service, website and workplace.
The Coveo platform is certified ISO 27001, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner.
Coveo is a trademark of Coveo Solutions Inc.
The Coveo platform is certified ISO 27001, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner.
Coveo is a trademark of Coveo Solutions Inc.
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Davies Hickman are an independent market research consultancy with expert knowledge in customer experience management and innovation. Transform your business into a customer engagement powerhouse using our free step-by-step VEVE framework. To find out more visit: www.davieshickman.com
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Deloitte Digital is a customer-led transformation business powered by technology and creativity. We connect different people, ideas, capabilities, and technologies to make things better—and to keep making them better, until they’re Great. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.
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At Deskpro, we’re building a world with better support. Deskpro transforms customer experiences and fuels business growth with its advanced omnichannel helpdesk software.
Designed with total flexibility and enhanced with AI, Deskpro intuitively adapts to your business’s unique needs. Deskpro's flexibility extends to hosting options, allowing you to choose between our Cloud, your Cloud, or an On-Premise solution.
Designed with total flexibility and enhanced with AI, Deskpro intuitively adapts to your business’s unique needs. Deskpro's flexibility extends to hosting options, allowing you to choose between our Cloud, your Cloud, or an On-Premise solution.
Join the thousands of businesses, including Apple, HMRC, and Volkswagen, who trust Deskpro for its comprehensive features, agile development, and commitment to support. We’re the first choice across 30+ industries, capable of adapting to diverse team structures and end-user interactions. Experience the transformation towards better support with Deskpro.
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D•engage is a trailblazing marketing automation platform, transforming customer engagement with optimised, personalised multi-channel communication. Seamlessly combine all your marketing channels to effectively reach your audiences, no matter where they are.
With state-of-the-art AI-driven segmentation, insightful behavioural analysis, and real-time data tracking, D•engage elevates customer experiences, boosts conversions, and forges unwavering loyalty. Get ready to supercharge your marketing strategies and captivate like never before!
With state-of-the-art AI-driven segmentation, insightful behavioural analysis, and real-time data tracking, D•engage elevates customer experiences, boosts conversions, and forges unwavering loyalty. Get ready to supercharge your marketing strategies and captivate like never before!
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Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
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A business strategy to deliver on our ambitions
dotdigital Group plc is a leading provider of email marketing and omnichannel SaaS technology to empower digital marketing professionals. Our marketing automation platform is used by over 70,000 marketers in 156 countries worldwide, empowering global marketers to achieve outstanding results with superior tools and services.
Digital excellence has always been at the core of our business. Founded in 1999 as a web design agency, dotdigital has developed a globally compelling product suite. Our commitment to platform innovation and international growth makes it easy for serious marketers to start small, and scale quickly.
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ElevenLabs is an AI audio research and deployment company. Our mission is to make content universally accessible in any language and in any voice.
Our research team develops AI audio models that generate realistic, versatile and contextually-aware speech, voices, and sound effects across 32 languages. Our product team tailors these models to the needs of everyday users, prosumers, and businesses.
Our technology is used to voice audiobooks and news articles, animate video game characters, help in film pre-production, localize media in entertainment, create dynamic audio content for social media and advertising, and train medical professionals. It has also given back voices to those who have lost them and helped individuals with accessibility needs in their daily lives.
We develop our tools mindful of their impact. AI voices offer a preview into the future of digital interaction and making them safe is our priority. Our goal is to ensure that our products are developed, deployed and used safely, while continuing to drive positive and creative applications.
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Emarsys, an SAP company, is the omnichannel customer engagement platform that empowers marketers to build, launch, and scale AI-powered personalized, omnichannel engagements that deliver business outcomes.
Emarsys is purpose-built to give more power to marketers so they can:
- Accelerate time to value by quickly onboarding data and channels to deploy cross-channel campaigns
- Deliver real-time, 1:1 personalization that builds trusted, loyal and lasting customer relationships with every interaction
- Succeed with proven guidance to make smart, quick decisions with data-driven insights and analytics
- Produce measurable results that drive predictable and profitable growth throughout the customer lifecycle
The SAP Emarsys Customer Engagement Platform is trusted by leading brands and innovative marketers across the globe including Nike, Samsonite, Wella, Aldo, Pizza Hut, Puma, SHEIN and Levi’s to engage, activate and retain customers.
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Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it all up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life. To learn more, visit www.front.com.
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Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
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Take your CX to new heights with Fullview. Halve support times and optimize customer interactions by guiding users live in your product with screen control. Our cutting-edge cobrowsing and screen-sharing technology is designed for effortless integration and ease of use, embedding directly into your product with just a few clicks. Fullview also seamlessly synchronizes with leading support platforms like Intercom and Zendesk, making it simple to initiate cobrowsing sessions from the systems you already use to engage with customers.
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Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI. Inbenta’s Conversational AI platform improves customer experience by resolving user questions and tasks automatically, in a way that feels personal. Using a proprietary set of Conversational AI tools, Inbenta’s services excel at understanding language and the true intent and meaning behind user inquiries and responding accurately. Importantly, Inbenta’s Conversational AI platform prioritizes safety and compliance as a key measure of its success. Today, Inbenta offers Chat, Search, Knowledge, Assist and Learn services that are used by over 1,000 companies globally in over 100 languages.
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Recognised with the “CX Solution of the Year 2024” and the “AI Breakthrough Award”, InMoment is the highest recommended Customer Experience platform and services company in the world, renowned for helping clients collect customer feedback and integrate customer experience data to uncover the insights that enable the smartest actions to drive customer loyalty and acquisition.
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
As the pace-setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to break down data silos. Analysts call out InMoment’s unique technology combined with in-house industry experts that empower brands to gain ROI from their CX programmes in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.
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At Ipsos, we are passionately curious about Society, Markets and People. “Game Changers” – our tagline – summarises our ambition: to provide true understanding and make our changing world easier to navigate, so that our clients can make faster, smarter and bolder decisions.
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With a purpose-driven, people-led culture, IP Integration (IPI) is dedicated to delivering exceptional customer contact solutions. We empower our clients to provide outstanding experiences for their customers through innovative technology and personalised support, ensuring seamless, impactful interactions at every touchpoint.
IPI sets itself apart by offering innovative, tailored contact centre solutions with Genesys, Avaya and Calabrio plus our own ElasticCX CCaaS platform. Built to be flexible and scalable, ElasticCX adapts seamlessly to your organisation’s needs, whether enhancing customer experiences or ensuring operational resilience. Unlike one-size-fits-all solutions, ElasticCX supports custom workflows, empowering teams with intuitive tools, real-time analytics, and AI-driven insights that boost efficiency and service quality.
IPI also delivers robust connectivity solutions, including SIP and NGN services, designed to unify communications and improve reliability. Our connectivity ensures that your systems run smoothly, with fewer disruptions and superior call quality, backed by IPI’s dedicated support.
With our expertise, clients achieve superior customer interactions, operational efficiency, and a technology edge that fuels growth. We combine decades of industry knowledge with leading-edge tools, allowing your organisation to focus on what matters: delivering exceptional customer service and driving success.
IPI sets itself apart by offering innovative, tailored contact centre solutions with Genesys, Avaya and Calabrio plus our own ElasticCX CCaaS platform. Built to be flexible and scalable, ElasticCX adapts seamlessly to your organisation’s needs, whether enhancing customer experiences or ensuring operational resilience. Unlike one-size-fits-all solutions, ElasticCX supports custom workflows, empowering teams with intuitive tools, real-time analytics, and AI-driven insights that boost efficiency and service quality.
IPI also delivers robust connectivity solutions, including SIP and NGN services, designed to unify communications and improve reliability. Our connectivity ensures that your systems run smoothly, with fewer disruptions and superior call quality, backed by IPI’s dedicated support.
With our expertise, clients achieve superior customer interactions, operational efficiency, and a technology edge that fuels growth. We combine decades of industry knowledge with leading-edge tools, allowing your organisation to focus on what matters: delivering exceptional customer service and driving success.
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Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
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Awards won include Best New Technology Solution at the ICMI Awards, AWS Software Partner of The Year, and AWS Marketplace-APJ Partner of the Year.
For more information about Local Measure and its innovative customer service solutions, please visit www.localmeasure.com and follow us on LinkedIn.
Local Measure is pioneering the future of customer service technology and empowers organizations to deliver proactive customer experiences that are intuitive and secure.
With a team across Oceania, Asia Pacific, North America, Europe, and Africa, Local Measure's clientele includes the world's largest travel, hospitality, retail, financial services, and telecommunications businesses.
With a team across Oceania, Asia Pacific, North America, Europe, and Africa, Local Measure's clientele includes the world's largest travel, hospitality, retail, financial services, and telecommunications businesses.
Engage is a pre-built, intelligent contact center platform powered by Generative AI that transforms customer service. Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights. The platform uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
Awards won include Best New Technology Solution at the ICMI Awards, AWS Software Partner of The Year, and AWS Marketplace-APJ Partner of the Year.
For more information about Local Measure and its innovative customer service solutions, please visit www.localmeasure.com and follow us on LinkedIn.
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With over 450 enterprise customers, thousands of Community Edition deployments, and more than 200 certified Magnolia Partners around the world, Magnolia is the business-ready composable Digital Experience Platform of choice for leading companies around the world, including American Express, JetBlue, The New York Times, CNN, Sanofi, Sainsbury’s, Generali, and Ping An.
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Mapp helps marketers build personalized customer experiences through our SaaS platform, Mapp Marketing Cloud. Our powerful technology combines AI-powered digital analytics and marketing automation to collect and unify customer data, extract insights, and trigger personalized campaigns across email, SMS, app, and your website.
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Our research capabilities are deeply rooted in our proprietary Maru/HUB platform, which powers our research worldwide. From multi touchpoint Customer Experience (CX) and Customer Experience Management (CEM) to Panel Communities and on, HUB allows multiple data streams to be integrated into a single ecosystem, facilitating the real-time analysis of behavioral, transactional and attitudinal information to deliver insights at speed.
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Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
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Microsoft’s mission is to empower every person and organisation on the planet to achieve more with AI, cloud, productivity tools and business solutions.
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Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.
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OnePilot needs updating to: OnePilot works with 300+ companies like Zego, Victoria’s Secret, Qonto, Sézane, SNCF or Decathlon to outsource all or part of their customer service, KYC and Outbound Sales with 2000+ passionate, native agents based in Europe.
We supercharge our agents with our tech to reduce your costs and increase customer satisfaction through a very flexible and scalable approach. The service is available 24/7, supports all channels (chat, email, phone and social media) and is 100% flexible both in terms of coverage and tickets typology. We cover all European languages.
For more information visit: www.onepilot.co
We supercharge our agents with our tech to reduce your costs and increase customer satisfaction through a very flexible and scalable approach. The service is available 24/7, supports all channels (chat, email, phone and social media) and is 100% flexible both in terms of coverage and tickets typology. We cover all European languages.
For more information visit: www.onepilot.co
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With a unique combination of creative, innovative, and technical services, PRODYNA empowers customers around the globe in their customer experience, digitalisation, and cloud computing strategies. We design, implement, and operate custom software applications for mid-to large-sized enterprises and are committed to offering our customers innovative and future-proof solutions.
Speed, agility, and scalability are the paradigms of software development and are at the centre of the PRODYNA approach. PRODYNA has led large scale digital transformations with a focus on User and Customer experience to deliver highly scaleable and innovative software.
Speed, agility, and scalability are the paradigms of software development and are at the centre of the PRODYNA approach. PRODYNA has led large scale digital transformations with a focus on User and Customer experience to deliver highly scaleable and innovative software.
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Quiq is the leading platform for customer-centric AI for CX. Quiq creates best-in-class solutions that enable seamless customer journeys across channels and between AI agents and humans. Built by CX and AI experts, Quiq delivers on the promise of generative AI by driving revenue, reducing costs, and improving CX outcomes. With Quiq’s AI Studio, enterprise brands get the best of ‘build’ with control and customisation, and the best of ‘buy’ with expert support, security, and scalability. The world’s leading brands, including Terminix, Volvo, and IHG Hotels & Resorts, trust Quiq to improve CX outcomes. Learn how your team can be their best .
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Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
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We pride ourselves on offering a secure, user-friendly platform. SmartSurvey is ISO27001 and Cyber Essentials Plus accredited, ensuring that all data is safely stored and compliant with GDPR regulations. Unlike many competitors, we offer transparent, predictable pricing with no additional costs based on response volumes—whether you receive 1,000 or 1,000,000 responses, your cost remains the same.
Trusted by global brands, SmartSurvey’s award-winning platform delivers the tools and insights you need to optimise customer experience and build lasting relationships.
SmartSurvey is a leading provider of customer experience (CX) solutions, helping businesses unify their data, capture real-time insights, and deliver exceptional experiences. Our product, SmartCX, is designed to empower organisations to connect with their customers across multiple channels, including email, SMS, web embeds, QR codes, and social media.
With SmartCX, you can easily gather feedback at every stage of the customer journey, from initial consideration to purchase, retention, and advocacy. Our platform simplifies the process of collecting, analyzing, and acting on feedback with built-in reporting and integrations with popular CRMs, Marketing and Helpdesk systems ensuring that your team can make data-driven decisions to continuously improve customer satisfaction, loyalty, and engagement.
We pride ourselves on offering a secure, user-friendly platform. SmartSurvey is ISO27001 and Cyber Essentials Plus accredited, ensuring that all data is safely stored and compliant with GDPR regulations. Unlike many competitors, we offer transparent, predictable pricing with no additional costs based on response volumes—whether you receive 1,000 or 1,000,000 responses, your cost remains the same.
Trusted by global brands, SmartSurvey’s award-winning platform delivers the tools and insights you need to optimise customer experience and build lasting relationships.
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SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. The company works with a wide range of tech industries, including SaaS, fintech, platforms, software products, hardware and more.
Today, SupportYourApp has 8 international hubs around the globe with 1200 people on a team and more than 250 clients from over 30 countries. Services are provided in 60 languages. Noteworthy is the company's compliance with PCI DSS, HIPAA, GDPR and CCPA standards, along with its ISO/IEC 27001:2013 certification, ensuring a high level of security and quality in their services.
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The Foundation is an award-winning independent consultancy. For over 25 years we have helped brands and businesses get closer to their customers and understand how they can pioneer on their behalf to build the foundations of sustained success.
We give organisations the vision, ideas, system, and behaviours to create compelling experiences that earn more customer decisions in their favour.
• Strategy • Innovation • Capability
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Leaders in digital identity and programmable communications
Telesign, a Proximus company, connects, protects, and defends the customer experience with intelligence from billions of digital interactions and mobile signals. Through developer-friendly APIs that deliver user verification, digital identity, and omnichannel communications, we help the world's largest brands secure onboarding, maintain account integrity, prevent fraud, and streamline omnichannel engagement.
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Treasure Data empowers the world’s largest and most innovative companies to drive connected customer experiences that increase revenue and reduce costs. Built on a big data foundation of trust and scale, Treasure Data is a customer data platform (CDP) pioneer and continues to reinvent the CDP by putting AI and real-time experiences at the center of the customer journey. Our CDP gives customer-centric teams across Fortune 500 and Global 2000 companies – marketing, sales, service, and more – the power to turn customer data into their greatest treasure. Visit www.treasuredata.com to learn more.
To learn more, visit www.treasuredata.com.
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Verint is “The Customer Engagement Company.” We help organisations simplify and modernise the way they engage customers through their contact centre, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organisation.
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The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America.
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With 55+ apps in nearly every major business category, including sales, marketing, customer support, BI and analytics, accounting and back office operations, productivity and collaboration, Zoho Corporation is one of the world's most prolific software companies serving customers from small businesses to large corporations.
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
Privately held and profitable with over 15k employees, Zoho is headquartered in Chennai, India with European offices in The Netherlands, UK, France, Germany, Spain, and many others worldwide.
Zoho strictly respects user privacy and has no ad-revenue model. Over 100 million users globally use Zoho to run their businesses, including Zoho.
Unlocking the secrets of customer behaviour can transform your engagement strategies and drive...
By Harry Hanson-Smith, Vice President UK&I and Northern Europe at Dynamic Yield by Mastercard. As...
Meet our 2024 winners!