Events: CX Automation Conference

CX Automation Conference

Automating the CX should be one of the highest priorities for businesses

Automation, Artificial intelligence and Robotic Process Automation are arguably some of the most talked about terms at the moment and are providing exciting new capabilities to transform the CX, as more companies than ever before are turning to automation to eliminate tedious tasks.

The use of these new technologies is having a profound impact on how we interact with our customers, with RPA technology becoming the next frontier for businesses looking to streamline processes, increase productivity and ultimately improve their bottom-line.

In today’s digital reality, these technologies form an integral part of our lives at home and within the workplace. Companies are now either planning to implement this new digital intelligence or are already doing so.

Join us for our CPD accredited CX Automation Conference and hear from global experts, leading technology companies and from organisations implementing robotics and AI strategies in the field of customer engagement. Using real-life case studies we will examine how organisations are grappling with the challenges and opportunities technology presented for enhancing relationships with their customers and guaranteeing a better human experience.

One Day Event

Roundtables Sessions

Case Study Presentations

Network with Peers

1-2-1 Meetings

20+ Case Studies

2022 Topic Streams

2021 Event Chair

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...

2021 Speakers

Karine Cardona-Smits

Karine Cardona-Smits

Forrester Senior Analyst Click to read more...
Jasper Krog

Jasper Krog

Nivea Senior Global Digital Innovation Manager Click to read more...
Alexandros Tzitzeras

Alexandros Tzitzeras

Microsoft Cloud Solution Architect – Data & AI Click to read more...
John Leighton

John Leighton

easyJet Head of Customer Service Click to read more...
Tom Kirby

Tom Kirby

Huel Customer Experience Manager Click to read more...
James Brindley-Raynes

James Brindley-Raynes

HSBC Senior Global Digital Product Manager Click to read more...
Thomas Olunloyo

Thomas Olunloyo

Legal & General Reinsurance CEO (Bermuda) Click to read more...
Louise Durnin

Louise Durnin

Cromwell Customer Experience & Marketing Director Click to read more...
Mike Lavigne

Mike Lavigne

Nissan Motor Corp. Director, Global Head of Experience Strategy & Design Click to read more...
Christian Regnier

Christian Regnier

Air France Enterprise Technical Architect Click to read more...
Matthew Harwood

Matthew Harwood

NatWest Customer Messaging Lead Click to read more...
Danny Ruta

Danny Ruta

Guy's & St Thomas' NHS Foundation Trust Clinical Artificial Intelligence Lead Click to read more...
Bernd Meurer

Bernd Meurer

BT Chief Technology Officer Click to read more...
Callan Schebella

Callan Schebella

Five9 SVP and General Manager Inference Click to read more...
Ian Campbell

Ian Campbell

Genesys Sales Specialist Director, Digital Solutions Click to read more...
Chris Colley

Chris Colley

Medallia Solution Principal Click to read more...
Huw Williams

Huw Williams

UiPath Contact Centre Industry Leader Click to read more...
Stephen Coia

Stephen Coia

CXP Commercial Director Click to read more...
Jay Gupta

Jay Gupta

Talkdesk Senior Product Manager Click to read more...

Interested in becoming a speaker?

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Venue Directions

Victoria Park Plaza – 239 Vauxhall Bridge RoadLondon SW1V 1EQ

Ideally located in the West End within walking distance of the Victoria London train station, the stylish Park Plaza Victoria London provides guests with a convenient transportation link to Gatwick Airport. The hotel is also close to coach, bus and Underground stations.

Enjoy proximity to the capital’s primary tourist sites, such as Buckingham Palace, the Houses of Parliament, Theatreland and Big Ben. Business travellers can take advantage of on-site meeting facilities and an Executive Lounge.

Situated just two minutes from the Gatwick Express and National Rail service at London Victoria Station, Park Plaza gives you easy access to Central London, Gatwick Airport and the south side of England.

From King’s Cross & St. Pancras Railway Station (Eurostar):
– Take the Victoria Line Southbound towards Brixton on the London Underground
– Depart at London Victoria Station
– Walk south on Wilton Road for 100 metres and Park Plaza Victoria London will be on your left

From London Heathrow Airport:
– Take the London Underground, eastbound on the Piccadilly line
– Change at Hammersmith Station and take the District line to London Victoria Station
– Walk south on Wilton Road for 100 metres
– Park Plaza Victoria London will be on your left

From London Gatwick Airport:
– Take the Gatwick Express train to London Victoria Station
– From the station, take the exit by Platform 2
– Turn right and walk 100 metres
– Park Plaza Victoria London will be on your left

From London Stansted Airport:
– Take the Stansted Express train to Liverpool Street Station
– Change to London Underground and take the Circle line to London Victoria Station
– Walk south on Wilton Road for 100 metres
– Park Plaza Victoria London will be on your left

Have a question? Contact us or check our Frequently Asked Questions (FAQ) page

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