Events: Knowledge Management Conference

NEW: Virtual Knowledge Management Conference

Organisations are having to handle more data than ever before as 2.5 quintillion bytes of data are generated daily

Knowledge management (KM) provides a means of improving typical KPIs like Net Promoter Score, First Call Resolution rate and Average Handling Time while delivering consistently better customer service across all channels, thereby gaining a competitive advantage and revolutionising the customer experience. An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.

This conference will take a deep dive into how organisations are having to handle more data every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this event, you’ll learn how to manage data to improve your organisational offering.

As employees gain both knowledge and experience within their jobs they constantly develop know-how, skills and insight about the organisation and customer problems – this is built up over time and good knowledge management strategies also mean that this expertise is not lost forever when employees leave.

So, if you’re interested in finding out how effective knowledge management strategies are helping organisations centralise information and improve organisational performance, then we look forward to having you join us on 23rd September.

1 Day Event

Virtual Roundtables

Interactive Sessions

15 Presentations

LIVE Stream

Case Study Presentations

2021 Topic Streams

Interested in becoming a speaker?

What our Delegates Think

Engage Customer Event Sponsors

2020 Event Sponsors

Ticket Options

Click a ticket type below to find out what’s included in our packages.

Register your place

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.