Events: Knowledge Management Conference

NEW: Virtual Knowledge Management Conference

Organisations are having to handle more information than ever before as 2.5 quintillion bytes of data are generated daily

Knowledge management (KM) provides a means of improving organisational KPIs while delivering consistently better service across all channels, thereby gaining a competitive advantage and revolutionising the human experience. An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.

This conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this event, you’ll learn how to manage data to improve your organisational offering.

As employees gain both knowledge and experience within their jobs they constantly develop know-how, skills and insight about the organisation and customer problems – this is built up over time and good knowledge management strategies also mean that this expertise is not lost forever when employees leave.

So, if you’re interested in finding out how effective knowledge management strategies are helping organisations centralise information and improve organisational performance, then we look forward to having you join us on 23rd September.

1 Day Event

Virtual Roundtables

Interactive Sessions

15 Presentations

LIVE Stream

Case Study Presentations

2021 Topic Streams

2021 Studio Host

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...

2021 Speakers

Brendan Thompson

Brendan Thompson

Facebook, Inc Knowledge Management Lead Click to read more...
Matthew Kemp

Matthew Kemp

Formula 1 Head of CRM & Customer Operations Click to read more...
Bonnie Cheuk

Bonnie Cheuk

AstraZeneca Senior Director, Head of Business and Digital Transformation Click to read more...
Kate Jones

Kate Jones

Royal Mail Group Head of Knowledge Management Click to read more...
Kathy Shine

Kathy Shine

Fexco Training and Knowledge Specialist Click to read more...
Dana Tessier

Dana Tessier

Shopify Director of Knowledge Management Click to read more...
Barbara Bitondo

Barbara Bitondo

The World Bank Group Designer, Knowledge Solutions Click to read more...
Pete Poul-Graf

Pete Poul-Graf

DHL VP, Global Service Desk, Service Now Dev-Ops, Transformation and Workspace, Customer Care Click to read more...
Cat-Dan Lai-Smith

Cat-Dan Lai-Smith

World Vision International Knowledge Management and Capability Manager Click to read more...
Victoria Duxbury

Victoria Duxbury

Bryan Cave Leighton Paisner LLP Associate Director, Knowledge Development Lawyer Click to read more...
Karina Battaglia

Karina Battaglia

Microsoft Customer Success Manager Click to read more...
Rupert Lescott

Rupert Lescott

PwC Middle East Director, Knowledge Management, Middle East Consulting Click to read more...
Alana Cento

Alana Cento

Sinequa Sr. Product Marketing Manager Click to read more...
Tom Leather

Tom Leather

Panopto Enterprise Account Executive Click to read more...
John Bousfield

John Bousfield

Verint Solutions Consultant Click to read more...
Matthew Young

Matthew Young

Verint Account Manager Click to read more...

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