Events: Knowledge Management Conference

Knowledge Management Conference

Organisations are having to handle more information than ever before as 2.5 quintillion bytes of data are generated daily

Knowledge management (KM) provides a means of improving organisational KPIs while delivering consistently better service across all channels, thereby gaining a competitive advantage and revolutionising the human experience. An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.

This conference will take a deep dive into how organisations are having to handle more information every day than ever before, as nearly 2.5 quintillion bytes of data are generated daily. This sheer amount of data can quickly become unwieldy on both a company and at employee level – by joining this event, you’ll learn how to manage data to improve your organisational offering.

As employees gain both knowledge and experience within their jobs they constantly develop know-how, skills and insight about the organisation and customer problems – this is built up over time and good knowledge management strategies also mean that this expertise is not lost forever when employees leave.

1 Day Event

Roundtables

Interactive Sessions

15 Presentations

LIVE Stream

Case Study Presentations

2021 Topic Streams

2021 Studio Host

Martin Hill-Wilson

Martin Hill-Wilson

Brainfood Consulting Founder Click to read more...

2021 Speakers

Brendan Thompson

Brendan Thompson

Facebook, Inc Knowledge Management Lead Click to read more...
Matthew Kemp

Matthew Kemp

Formula 1 Head of CRM & Customer Operations Click to read more...
Bonnie Cheuk

Bonnie Cheuk

AstraZeneca Senior Director, Head of Business and Digital Transformation Click to read more...
Kate Jones

Kate Jones

Royal Mail Group Head of Knowledge Management Click to read more...
Kathy Shine

Kathy Shine

Fexco Training and Knowledge Specialist Click to read more...
Dana Tessier

Dana Tessier

Shopify Director of Knowledge Management Click to read more...
Barbara Bitondo

Barbara Bitondo

The World Bank Group Designer, Knowledge Solutions Click to read more...
Pete Poul-Graf

Pete Poul-Graf

DHL VP, Global Service Desk, Service Now Dev-Ops, Transformation and Workspace, Customer Care Click to read more...
Cat-Dan Lai-Smith

Cat-Dan Lai-Smith

World Vision International Knowledge Management and Capability Manager Click to read more...
Victoria Duxbury

Victoria Duxbury

Bryan Cave Leighton Paisner LLP Associate Director, Knowledge Development Lawyer Click to read more...
Karina Battaglia

Karina Battaglia

Microsoft Customer Success Manager Click to read more...
Rupert Lescott

Rupert Lescott

PwC Middle East Director, Knowledge Management, Middle East Consulting Click to read more...
Alana Cento

Alana Cento

Sinequa Sr. Product Marketing Manager Click to read more...
Tom Leather

Tom Leather

Panopto Enterprise Account Executive Click to read more...
John Bousfield

John Bousfield

Verint Solutions Consultant Click to read more...
Matthew Young

Matthew Young

Verint Account Manager Click to read more...

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Venue Directions

Victoria Park Plaza – 239 Vauxhall Bridge RoadLondon SW1V 1EQUK – Lower Level 2

Ideally located in the West End within walking distance of the Victoria London train station, the stylish Park Plaza Victoria London provides guests with a convenient transportation link to Gatwick Airport. The hotel is also close to coach, bus and Underground stations.

Enjoy proximity to the capital’s primary tourist sites, such as Buckingham Palace, the Houses of Parliament, Theatreland and Big Ben. Business travellers can take advantage of on-site meeting facilities and an Executive Lounge.

Situated just two minutes from the Gatwick Express and National Rail service at London Victoria Station, Park Plaza gives you easy access to Central London, Gatwick Airport and the south side of England.

From King’s Cross & St. Pancras Railway Station (Eurostar):
– Take the Victoria Line Southbound towards Brixton on the London Underground
– Depart at London Victoria Station
– Walk south on Wilton Road for 100 metres and Park Plaza Victoria London will be on your left

From London Heathrow Airport:
– Take the London Underground, eastbound on the Piccadilly line
– Change at Hammersmith Station and take the District line to London Victoria Station
– Walk south on Wilton Road for 100 metres
– Park Plaza Victoria London will be on your left

From London Gatwick Airport:
– Take the Gatwick Express train to London Victoria Station
– From the station, take the exit by Platform 2
– Turn right and walk 100 metres
– Park Plaza Victoria London will be on your left

From London Stansted Airport:
– Take the Stansted Express train to Liverpool Street Station
– Change to London Underground and take the Circle line to London Victoria Station
– Walk south on Wilton Road for 100 metres
– Park Plaza Victoria London will be on your left

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