Events: Knowledge Management Conference

NEW: Virtual Knowledge Management Conference

Organisations are having to handle more data than ever before, 2.5 quintillion bytes of data are generated daily

We take a deep dive into looking at how organisations are having to handle more data every day than ever before, nearly 2.5 quintillion bytes of data are generated daily. This can quickly become unwieldy on both a company and employee level. As employees gain both knowledge and experience within their jobs they constantly develop know-how, skills and insight about the organization and customer problems, this is built up over time and is easily lost forever when employees leave.

Knowledge management (KM) provides a means of improving typical KPIs like Net Promoter Score, First Call Resolution rate and Average Handling Time while delivering consistently better customer service across all channels, thereby gaining a competitive advantage, KM has revolutionised the customer experience. An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.

LIVE UPDATE: All of our 2021 events are currently planned as virtual, although we have placeholder dates with a number of our venue providers ready and waiting to welcome us back. When possible we are excited to be able to provide our ‘turnkey’ fully managed exhibition solution once again providing the physical presence at the venue and in person networking opportunities.

1 Day Event

Virtual Roundtables

Interactive Sessions

15 Presentations

LIVE Stream

Case Study Presentations

2021 Topic Streams

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What our Delegates Think

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Ticket Options

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