Events: Knowledge Management Conference

NEW: Virtual Knowledge Management Conference

Organisations are having to handle more data than ever before, 2.5 quintillion bytes of data are generated daily

We take a deep dive into looking at how organisations are having to handle more data every day than ever before, nearly 2.5 quintillion bytes of data are generated daily. This can quickly become unwieldy on both a company and employee level. As employees gain both knowledge and experience within their jobs they constantly develop know-how, skills and insight about the organization and customer problems, this is built up over time and is easily lost forever when employees leave.

Knowledge management (KM) provides a means of improving typical KPIs like Net Promoter Score, First Call Resolution rate and Average Handling Time while delivering consistently better customer service across all channels, thereby gaining a competitive advantage, KM has revolutionised the customer experience. An effective KM strategy enables organisations to provide exceptional end-to-end customer experiences while lowering support costs, and has the ability to make a significant impact on the bottom line.

LIVE UPDATE: All of our 2021 events are currently planned as virtual, although we have placeholder dates with a number of our venue providers ready and waiting to welcome us back. When possible we are excited to be able to provide our ‘turnkey’ fully managed exhibition solution once again providing the physical presence at the venue and in person networking opportunities.

1 Day Event

Virtual Roundtables

Interactive Sessions

15 Presentations

LIVE Stream

Case Study Presentations

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

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2021 Topic Streams

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What our Delegates Think

Engage Customer Event Sponsors

Interested in Attending? Download FREE Preview Guide

Interested in Attending? Download FREE Preview Guide

Download the preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill the details below to receive the preview guide.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media

Register Your Place

OnDemand

1 x Stream License

 

 

 

  • 3 Days of Content
  • 12 Hours of Case Study Content
  • Interviews
  • Panel Debates
  • No Travel Required
  • 30 Day Viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£395

+Vat

Buy Tickets

Date: Watch OnDemand

Unlimited

Multi-User License

 

 

  • Unlimited Users (per company)
  • 2 Days of Content
  • 12H Case Study Content
  • Interviews
  • Panel Debates
  • No Travel Required
  • 30 Day Viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£699

+Vat

Buy Tickets

Date: Watch OnDemand

Subscription

Festival Pass

 

  • Annual Subscription
  • Full Access for 1 Person
  • View ALL Content and Events
  • 100+ Hours of Event Videos
  • Case Study Content
  • Interviews
  • Panel Debates
  • 12 Month viewing License
  • 24/7 Access
  • Multi Device

 

ONLY
£995

+Vat

Buy Tickets

Date: Watch OnDemand

Hybrid

London Venue

 

 

 

  • London Venue Based Event
  • Full 3 Day Access
  • Lunch and Refreshments
  • Exhibition Access
  • Networking Drinks Party
  • End Users Only
  • In Person Networking
  • Join Roundtable Sessions
  • Q&A & Panel Debates
  • 1-2-1 Meetings

ONLY
T.B.A.

+Vat

Buy Tickets

Date: 9th to 10th June

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We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media