Virtual Focus Group Roundtables

Sensee

We help leading UK brands — such as DPD, Bupa, L&G and Allianz — manage their customers better. Our results include increasing customer satisfaction, reducing costs and enhancing corporate social responsibility. Uniquely, our award-winning team of 700+ advisors work from home, making accessible careers available to everyone. Whether it's a call, email, webchat, text or even a social media post, they're always ready to help — 24x7x365. Our secure working practices mean we're FCA authorised as well as ISO accredited. We're also leading the 'flexible working revolution' — providing technology and consulting to help others release the benefits of homeworking too. Sensée — brilliant service, flexible and secure home working Contact: Mark Walton — CEO E: mark.walton@sensee.co.uk T: 07876 641422 W: http://www.sensee.co.uk/business/how-we-do-it.html  

Sitel

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We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact centre associates deliver more than 2.5 million unique customer experiences every day. We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.

Choosing an outsourcing partner can be a challenge. You need a partner that can maximise the customer service channel, reduce costs and provide consistency with a team that is trained and empowered to ensure your customers stay positively connected to your brand. You need more than just a provider – you need a trusted partner. The Sitel Group brings integrated, end-to-end solutions to help enhance the customer experience for today’s connected customer – and we also have the global scale and innovative technology to ensure seamless support, from anywhere, in any way via any channel.

T: +44 (0) 800 444 221 E: enquiryUK@sitel.com

Cyara

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Over 300 leading global brands trust the Cyara CX Assurance Platform to improve the experience they provide their customers. We help organizations achieve flawless customer experiences through automated testing and monitoring that simulate real world customer interactions across IVR, voice and digital channels. If your CX needs to be the best, it needs to be tested by Cyara.

In the Beginning - In 2006, Alok Kulkarni was a solutions architect at Genesys working on a state-of-the art speech recognition system for a major government agency in Australia. He knew he needed to test this new system to make sure it could withstand an onslaught of incoming calls. But there was no solution that could reliably replicate high volumes of customer interactions.

T +44 0203 786 5070

Odigo CX Solutions

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Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The company helps brands connect with customers anytime and anywhere with easy-to-integrate, cloud-based solutions that can be tailored to the needs of large organisations. A 30-year history of industry firsts makes Odigo the global partner of choice, with a growing presence across all markets and sectors. Thanks to its proprietary technology, Odigo delivers a smooth, channel-less experience for customers and a satisfying and secure experience for agents. Today, more than 400,000 end-users benefit from Odigo’s solutions in more than 250 companies around the world.

Sykes

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SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

Contact:

T:  +44 131 458 6500 W: www.sykes.com

X20media

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Empowering digital visual communications - Communicating successfully has many rewards: driving engagement, clearly conveying corporate objectives, sharing vital business information with team members. Effective communications is the essence of any business. It allows stakeholders to be decisive. It speeds up processes. It helps create a more aware and attuned workplace. X2O Media empowers organizations to be successful communicators with tools that allow anyone to create media rich, highly visual content channels that leverage real-time data. With a long and proficient history in visual storytelling, X2O understands that great communications inspires, motivates and drives business opportunities. From digital signage, mobile and desktop apps for internal communications, to dashboards, gamification, wayfinding and collaboration environments, X2O Media provide our clients with full end to end solutions that drive employee engagement and productivity.

Talkdesk

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Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.

Contact: Chris Palmer, Senior Marketing Manager, W: www.talkdesk.com

PCI Pal

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PCI Pal provides secure payment solutions for contact centres and businesses taking Cardholder Not Present (CNP) payments. We are the only true cloud provider able to deliver solutions globally. Our globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations. With the entire product portfolio served from PCI Pal’s cloud environment, integrations with existing telephony, payment and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance. Contact: Tony Smith, Sales Director, EMEA E: info@pcipal.com W: www.pcipal.com

Diabolocom

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Diabolocom offers an omnichannel augmented customer interaction management solution in the cloud for customer service and sales teams. Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.

Contact: Michael Savva E: michael.savva@diabolocom.com T: +44 7984 868 269 W: www.diabolocom.com