Events: Virtual Focus Groups
Virtual Focus Group Roundtables
A Digital Platform Where Like-Minded Professionals Come Together
A digital online platform where like-minded professionals working in customer and employee engagement come together, voice their thoughts and share experiences in a structured professional virtual environment. These dynamic and highly engaging think tanks stimulate thought leadership discussions and provide valuable ‘take home’ implementable knowledge.
Taking part in a digital focus group forges meaningful relationship whilst providing powerful insights into the key issues within your industry and benefitting from the shared knowledge and experience of the group through moderated dialogue around one specific topic.
All without leaving the comfort of your own desk.
60 Min Sessions
Tables of 10
Think Tank Environment
What our Delegates think
Marks & Spencers
Canada Life Ltd
Past Discussion Topics
This topic will delve into the changing perception of what makes a great customer experience and what you need to do to thrive in the future.
We’ll be exploring how by listening to and implementing what your customers and employees want from their experiences with your organisation, you can form a winning strategy that will ultimately allow you to gain a competitive advantage.
Providing great experiences at every touchpoint in the customer journey is what wins loyal customers. Join this session to discover innovative ways to do just that.
Organisations who capture customer’s expectations, preferences, and aversions and implement new ways of doing things based on their findings are the most successful in their customer strategies. Join us to explore how you can further enhance the way you listen to customers.
Working in the financial services sector and want to transform engagement? Then this session is perfect for you.
With the impending GDPR regulations and record numbers of data breaches being reported, join this session to learn how to be more responsible with your data while protecting your organisation.
We’ll be drilling down into these exciting new areas and examining how you can implement new technologies to transform customer engagement ultimately.
If you’re working within the retail sector and looking to enhance the customer experience, don’t miss this focus group session.
In today’s digital world, customers expect responses 24x7x365. Join this session to discover what the future holds for your contact centre, as well as how to keep ahead of change.
Service design is critical to customer experience, yet many of us give little thought to actively designing experiences in the first place. Attending this session will allow you to implement a new toolset that will ultimately drive profits, cost savings, and competitive differentiation.
Focus Groups, April 2018 - The Highlights
Previous Delegates Include
● Ability Matters Group ● Affinity Water ● Air France ● American Golf ● Arnold Clark ● Arsenal ● Auto Trader ● AXA ● BGL Group ● Barclays ● BBC Studios ● British Heart Foundation ● BT ● BUPA ● CANON ● Checkatrade ● Chelsea FC ● CitySprint ● Direct Line ● Doctify ● Dominos ● Dragonfish UK ● EE ● Etihad Airways ● Eve ● Experian ● Explore Learning ● Fidelity International ● Ford ● Foxtons ● Fuller’s ● Google ● Great Western Railway ● Gartner ● H&M ● Hermes ● Hertz ● Hugo Boss ● ING ● John Lewis ● Just Eat ● Kent Fire and Rescue Service ● Kings Place Music Foundation ● Ladbrokes Coral ● Leon ● Lloyds Banking Group ● LV ● Marks and Spencer ● Mars Wrigley Confectionery ●McDonalds ● Metro Bank ● Monsoon Accessorize ● Morgan Sindall ● National Express ● National Grid ● News UK ● Oliver Bonas ● OneSource ● P&O Ferries ● Photobox ● Plusnet PLC ● Pret ● RHS ● RSA ● RBS ● Sainsburys ● Save the Children ● SCS ● Secret Escapes ● Serco ● Shell ● Southeastern Railway ● Tate Britain & Tate Modern ● TCS ● Telegraph ● Tesco ● The Body Shop ● Three ● Toyota ● TUI UK ● Urban Massage ● VideoSmart ● Virgin Media ● VistaJet ● Vitality Health ● Vodafone ● Volkswagen Group UK ● Waitrose ● Yorkshire Water ● Zurich Insurance
2019 Focus Groups photo gallery
We help leading UK brands — such as DPD, Bupa, L&G and Allianz — manage their customers better. Our results include increasing customer satisfaction, reducing costs and enhancing corporate social responsibility. Uniquely, our award-winning team of 700+ advisors work from home, making accessible careers available to everyone. Whether it's a call, email, webchat, text or even a social media post, they're always ready to help — 24x7x365. Our secure working practices mean we're FCA authorised as well as ISO accredited. We're also leading the 'flexible working revolution' — providing technology and consulting to help others release the benefits of homeworking too. Sensée — brilliant service, flexible and secure home working Contact: Mark Walton — CEO E: email@example.com T: 07876 641422 W: http://www.sensee.co.uk/business/how-we-do-it.html
We are a leading global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact centre associates deliver more than 2.5 million unique customer experiences every day. We offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow.
Choosing an outsourcing partner can be a challenge. You need a partner that can maximise the customer service channel, reduce costs and provide consistency with a team that is trained and empowered to ensure your customers stay positively connected to your brand. You need more than just a provider – you need a trusted partner. The Sitel Group brings integrated, end-to-end solutions to help enhance the customer experience for today’s connected customer – and we also have the global scale and innovative technology to ensure seamless support, from anywhere, in any way via any channel.
T: +44 (0) 800 444 221 E: enquiryUK@sitel.com
Over 300 leading global brands trust the Cyara CX Assurance Platform to improve the experience they provide their customers. We help organizations achieve flawless customer experiences through automated testing and monitoring that simulate real world customer interactions across IVR, voice and digital channels. If your CX needs to be the best, it needs to be tested by Cyara.
In the Beginning - In 2006, Alok Kulkarni was a solutions architect at Genesys working on a state-of-the art speech recognition system for a major government agency in Australia. He knew he needed to test this new system to make sure it could withstand an onslaught of incoming calls. But there was no solution that could reliably replicate high volumes of customer interactions.
T +44 0203 786 5070
Odigo CX Solutions
Odigo is a leading Contact Centre as a Service (CCaaS) solutions provider. The company helps brands connect with customers anytime and anywhere with easy-to-integrate, cloud-based solutions that can be tailored to the needs of large organisations. A 30-year history of industry firsts makes Odigo the global partner of choice, with a growing presence across all markets and sectors. Thanks to its proprietary technology, Odigo delivers a smooth, channel-less experience for customers and a satisfying and secure experience for agents. Today, more than 400,000 end-users benefit from Odigo’s solutions in more than 250 companies around the world.
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
T: +44 131 458 6500 W: www.sykes.com
Empowering digital visual communications - Communicating successfully has many rewards: driving engagement, clearly conveying corporate objectives, sharing vital business information with team members. Effective communications is the essence of any business. It allows stakeholders to be decisive. It speeds up processes. It helps create a more aware and attuned workplace. X2O Media empowers organizations to be successful communicators with tools that allow anyone to create media rich, highly visual content channels that leverage real-time data. With a long and proficient history in visual storytelling, X2O understands that great communications inspires, motivates and drives business opportunities. From digital signage, mobile and desktop apps for internal communications, to dashboards, gamification, wayfinding and collaboration environments, X2O Media provide our clients with full end to end solutions that drive employee engagement and productivity.Contact: Rob Brinklow, X2o Media Europe T: +44 7751 063225 E: firstname.lastname@example.org
Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interactions.
Contact: Chris Palmer, Senior Marketing Manager, W: www.talkdesk.com
PCI Pal provides secure payment solutions for contact centres and businesses taking Cardholder Not Present (CNP) payments. We are the only true cloud provider able to deliver solutions globally. Our globally accessible cloud platform empowers organisations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations. With the entire product portfolio served from PCI Pal’s cloud environment, integrations with existing telephony, payment and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance. Contact: Tony Smith, Sales Director, EMEA E: email@example.com W: www.pcipal.com
Diabolocom offers an omnichannel augmented customer interaction management solution in the cloud for customer service and sales teams. Thanks to its fast-to-deploy, intuitive interface, and local business support, Diabolocom enables companies to offer superior customer experience and improve their operational efficiency.
Contact: Michael Savva E: firstname.lastname@example.org T: +44 7984 868 269 W: www.diabolocom.com
- Customer Service
- Customer Experience
- Customer Insight
- Customer Strategy
- Digital Customer Experience
- Customer Loyalty
- Contact Centre
- Social Media
- Direct Marketing
- Digital Marketing Specialists
Interested in Taking Part? - Register your interest
Download the Virtual Focus Group preview guide to find out who’s speaking, ‘convince your boss to attend’ letter template, decide which streams to attend and more. Fill in the details below to receive the preview guide.
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