Forward Thinkers

Michelle Ansell

Michelle Ansell

Biography Michelle Ansell is Managing Partner at Douglas Jackson, established in 2007 Douglas Jackson is a high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership for transformational, high-growth and digitally native business across Operations, Customer, Revenue, Product, Planning, Strategy, Digital and Data.  For when exceptional leadership matters.
James Dodkins

James Dodkins

CX Rockstar
Biography James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar'. Not only is he an international keynote speaker, #1 Best Selling author and host of Amazon Prime’s ‘This Week In CX’, James was also awarded the UK’s #1 Customer Experience Influencer in 2020 and The UK’s Most Outstanding CX Keynote Speaker in 2021.
Gerry Brown

Gerry Brown

Customer Lifeguard
Biography Gerry Brown, aka The Customer Lifeguard, is on a mission to save the world from bad customer service. He helps businesses save customers at risk of expiring and breathes life into their customer service operations and customer experience strategy. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include East Sussex County Council, B3 Living, National Express, Nutricia, The Royal Albert Hall, Endsleigh Insurance, O2, Screwfix, Sage, Sky, Bell Canada and TELUS. He is a frequent speaker, chairperson, panellist and facilitator at conferences, webinars, company events and other business gatherings, where his many years of business and customer service experience provide stimulating, thought-provoking engagement and audience participation. He is also a published author and his new book When a Customer Wins, Nobody Loses is available on Amazon to help business leaders to create winning and memorable customer experiences. Gerry is a Member of the Professional Speaking Association (PSA), the Global Speakers Federation (GSF), the Customer Experience Professionals Association, a Certified Customer Experience Professional (CCXP) and a Fellow of the Royal Society for Arts, Commerce & Manufacturing (RSA).
Nicholas Brice

Nicholas Brice

Engage Business Media
Biography Nicholas Brice is founder/CEO of Soul Corporations® and Bite-Size Plays. Nicholas’ career as a conference chair, keynote speaker and performance culture consultant has seen him lead and present numerous blue-chip brand and culture change programmes for organisations such as British Airways, American Express, Unipart, Orange, Sun International, Toyota: Europe, USA and Japan/Global, Lucent Technologies and Tottenham Hotspur Football Club. His work has been recognised with joint National Training Journal GOLD Awards for Best Change Management, Leadership Development and Learning Partnership programmes for his work with the American Express Community Stadium and also joint winner of Engage Business Media’s award for Best Customer and Employee Engagement Programme with Tottenham Hotspur Football Club.. As a speaker coach/mentor, he helps leaders and professionals of influence grow in confidence and capability in how they get important business messages across both online and face-to-face.  Most recently he has been helping organisations such as Progress IT, Servier pharmaceuticals, and a national government agency as well as helping design students get 1st class honours for their project presentations. As a theatre/TV producer and director, he has directed productions for Sky Arts TV and for the last 15 years has featured in the Brighton and Edinburgh Festival with the now Fringe institution: The Big Bite-Size Breakfast Show, winning awards for Best Theatre Performance and a shortlisting for the prestigious Carol Tambor ‘Best of Edinburgh’ award. In this short video, he is talking about Speaking with Soul to an audience of keynote speakers at the Professional Speakers Association where he is a full Professional Member. He regularly hosts and keynotes in large global events online and face-to-face. “Nick - your speaker coaching programme is fabulous! What a difference you have made to the skills and confidence of some of our senior leaders and managers. And all achieved online! Couldn’t recommend you and this programme highly enough!” Adrienne Gault Head of People Transformation and Organisation Change at Food Standards Agency, UK “Nicholas is a thoughtful, inventive, flexible, and excellent presenter and facilitator. His sessions are bright, fun, and engaging and his presentation skills are very charismatic. In all Sky felt very happy with the events he managed, and we would have no hesitation in using him again.”            James Hunt Director of Entertainment, Production and Sky Arts HD, BSkyB
Colin Shaw

Colin Shaw

Beyond Philosophy
Biography Colin is Founder & CEO of Beyond Philosophy LLC who help organizations grow by improving their Customer Experience and identifying hidden unmet needs. As a result, the Financial Times selected Beyond Philosophy LLC, as one of the best management consultancies for the last two years. - Colin is recognized by LinkedIn as one of the ‘World's Top 150 Business Influencers’, as a result he has 289,000 followers of his work. - The Top 50 Customer Service Experts of the Decade (2010–2020) Nextiva - Brand Quarterly readers also voted him one of the 'top 50 Marketing Thought Leaders' over 50' for two years in a row. - There are countless other ‘Top Influencer’ lists Colin appears. Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful Intuitive Customer podcast. Colin is a commentator on CNN, BBC TV, NPR, LBC and many other publications and media.
Mark Hillary

Mark Hillary

Biography Mark Hillary is a British technology writer and analyst, based in São Paulo, Brazil. He studied Software Engineering and has an MBA from the University of Liverpool. Mark hosts the CX Files podcast - a weekly show focused on the future of customer experience. He frequently contributes to the global media, focused on technology and CX, with articles published by the BBC, Financial Times, Reuters, and Huffington Post. He has regular CX-focused columns in Intelligent Sourcing and Engage Customer. Mark has written several books focused on technology. His first was titled ‘Outsourcing to India: The Offshore Advantage’ published in 2004 by Springer in Germany. He co-wrote ‘Global Services: Moving To A Level Playing Field’ with Dr Richard Sykes in 2007 for the British Computer Society and he translated all of Shakespeare’s sonnets into tweets for his 2015 book ‘My Tweets Are Nothing Like The Sun: William Shakespeare On Twitter.’ His most recent book 'GigCX: Customer Service In The Twenty First Century' explores the merger of the gig economy with customer experience. Mark has advised several national governments on technology policies and has advised the United Nations on the use of technology for development. He even co-authored a book titled ‘Leveraging Social Media for SMEs’ in 2013, published by the International Trade Center at the UN.

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