Thought leadership

Our flagship Customer Engagement Summit is almost upon us and this is your opportunity to make sure you don’t miss out on Europe’s premier CX conference, being held in Central London next Monday November 11 and Tuesday November 12.

Now in its ninth year, the Summit has gained an enviable reputation for delivering leading-edge world-class case study led content in a business-like yet informal atmosphere which is highly conducive to delegate, speaker and sponsor networking. It’s a place to learn and do business.

The overarching theme of this year’s Summit is ‘The Importance of Trust in an Age of Uncertainty and Disruption’ highlighting that against a backcloth of continuing advances in technology, and the new business models that are being spawned, trust and transparency are key to building long lasting successful relationships with customers and colleagues alike.

This year’s Summit is being held once again at the iconic Westminster Bridge

Park Plaza in Central London and again in tandem with our fourth annual International Engage Awards Ceremony, the only customer and employee engagement Awards programme, being held on the evening of next November 11.

Once again there’s still time to get your ticket to the Awards. Look forward to seeing at one or hopefully both of the two most important events in the industry calendar.

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