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In a recent webinar outlining the 2021 megatrends driving customer service, Forrester VP and principal analyst, Kate Leggett, laid out the case for how the pandemic has drastically changed consumer expectations. And how capitalizing on these expectations with positive and dynamic customer experiences can dramatically impact top-line revenue.

Read the full article at: customerthink.com

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News

How to achieve customer service success with conversational AI in 2021 | CustomerThink

You may also like...

Going digital-first: The key to providing consistent and...

A Hybrid Hub and Spoke Model or 100% Work-From-Home?...

5 reasons to add video to your strategy...

Virtual Future of the Contact Centre Case Study Preview:...

Virtual Future of the Contact Centre Case Study Preview:...

How Mobile is Transforming Customer Engagement with Koby...

Guidebook: How to create social media content that shines...

How to Create a Consumer App...

Enhancing Agent Engagement: 5 WEM Strategies to Drive...

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