Customer Contact

Companies carrying out direct marketing have been reminded that properly screening numbers against the Telephone Preference Service (TPS) register is much cheaper than a fine for making nuisance calls.

The warning comes after domestic energy saving firm Home Logic UK Ltd  was given a £50,000 penalty by the Information Commissioner’s Office (ICO) for making marketing calls to people who had made it clear they didn’t want to be contacted in that way.

The TPS allows people to register their number and opt out of receiving marketing calls. Between April 1 2015 and July 31 2016, it received 133 complaints from members of the public about nuisance calls made to their TPS-registered numbers by Southampton-based Home Logic. A further three were made by callers passing themselves off as the firm.

Home Logic said it licensed the numbers it used to make marketing calls from third-party providers. It then uploaded that data to an electronic dialler system, which screened the numbers against the TPS register.

However, that system was unavailable for 90 days out of 220 between April 2015 and March 2016, due to technical issues. On those days, Home Logic continued to make unsolicited marketing calls without any alternative screening against the TPS register.

ICO Head of Enforcement Steve Eckersley said:

“Organisations have no excuse – they know that calling people on the TPS register is against the law and that we will come down hard on them if they don’t respect the public’s right to privacy.

”We continue to see companies suffering the financial and reputational consequences of being caught making nuisance calls, which could have been prevented if they had invested in a TPS licence and made proper use of it. It is baffling that some firms continue to take this business risk.”

The ICO has had statutory responsibility for the TPS since December 2016. Firms engaged in direct marketing can subscribe to the register for 12 months for a cost of £2,640, or less for limited geographical areas or for time-specific periods.

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website