Customer Contact

The John Lewis Partnership has today relaunched the John Lewis and Waitrose Business Account Card to offer customers an enhanced and more convenient service as part of a renewed focus on its B2B operations. This follows the relaunch of John Lewis for Business, the retailer’s B2B arm, last year and the continuing growth of Waitrose’s B2B division.

The John Lewis and Waitrose Business Account Card is a charge card created for companies, including sole traders, to make purchases at John Lewis, Waitrose and John Lewis for Business, which allows trade customers to purchase products across John Lewis’ and Waitrose’s product range at discounted prices.

The Business Account Card has been relaunched in partnership with leading digital services & payments provider Worldline UK and will offer account holders an enhanced service offering including:

         Increased online account accessibility;

         Detailed VAT reporting;

         Ability to set up sub-accounts and multiple cardholders;

         Self-service account management; and

         Quarterly rebates based on accrued spend.

Katie Papakonstantinou, Head of John Lewis for Business, said: “The improved Business Account Card offers trade customers a number of benefits aimed at providing greater visibility and control over their spend, delivering the quality, value and customer service for which the John Lewis Partnership is known.”

Rupert Thomas, Waitrose’s Marketing Director, added: “Our accounts are used by a wide range of businesses – from schools to major companies. This major relaunch will make it far easier for card holders to keep track of their accounts, as well as the discounts they earn.”

Johnny Astbury, Director of Worldline Merchant Services, said: “Worldline is proud to be  working with the John Lewis Partnership to deliver this exciting new product to its  trade customers, and looks forward to helping the Partnership continue to  lead the evolution of their customer’s experience.”

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