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Voice of the Customer

A poll of UK travellers has revealed a huge appetite for in flight mobile services. Over 70 per cent of Brits surveyed said they would use their mobile phones during a flight, if they had the option.

Almost half of people would use inflight mobile services to send text messages, while 44 per cent would like to access apps including Facebook and Twitter.

According to the survey, a third of travellers would use it to surf the internet and a quarter would use it to distract themselves with online games on their mobile devices.

Just 19 per cent of people would use the service to make a call at 30,000ft.

The survey of 2,000 UK consumers conducted by One Poll on behalf of AeroMobile the leading mobile phone operator for the aviation industry, reflects Britain’s increasingly connected society.

The majority of people questioned said they expect inflight mobile connectivity to become standard in the next few years.

The poll revealed the generation gap associated with adopting new technology; over 80 per cent of under 35s said they would use their phones inflight, but just over half of over 55s would.

Contrary to popular belief, men are more likely than women to pick up the phone for a chat inflight, while women are more likely than men to play games and check social media apps.

 

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