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Voice of the Customer

Consumers born in 1980s and children in 90s and Noughties are raving about online retailers who deliver convenience and choice.

93% of 25-34 year olds told MetaPack* they had a positive experience with lockers and would recommend them to friends and family. 65% have used click and collect and 41% have picked up their delivery when grabbing a carton of milk and a paper at their convenience store.

But could this older slice of the Millennial generation be willing to go even further?

35% of Millennials want the option to collect deliveries at their train station – and a third want to trial delivery to their car boot. 80% told MetaPack they want same day delivery.

84% told MetaPack they’d name and shame retailers who messed up a delivery and 69% would dump the retailer entirely for their next online purchase.

See the below infographic about Generations of Online Delivery likes and hates (click on image to enlarge).

*The MetaPack Group provides eCommerce and multi-channel delivery technology to leading retailers.

online retail
online retail

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