News

Customer Behaviour

Dutch airline KLM has caused an uproar on Twitter after telling a customer it might ask mothers to cover themselves while breastfeeding.

KLM told Heather Yimm that breastfeeding on flights is allowed, but if other passengers are offended they may be asked to cover up.

The airline’s response has sparked a backlash on Twitter, with many people criticising the policy. KLM told the BBC it is trying to “keep the peace on board” its flights.

“Of course, breastfeeding is permitted on board KLM flights.

“However, not all passengers feel comfortable with breastfeeding in their vicinity, and sometimes these passengers complain to the cabin staff,” said a KLM spokeswoman.

The spokeswoman said its aim in such cases was to “try to find a solution that is acceptable to everyone and that shows respect for everyone’s comfort and personal space”.

“This may involve a request to a mother to cover her breast,” she added.

KLM’s response has sparked a flurry of requests from Twitter users asking other airlines, such as British Airways and EasyJet, about their breastfeeding policies.

British Airways told the BBC that it would never look to stop a mother from breastfeeding, and would assist in providing privacy if requested.

“We carry thousands of infants and their families on our flights every year, and we welcome breastfeeding on board,” said a spokesman.

Meanwhile, EasyJet’s official policy says that it “supports breastfeeding mothers”, and passengers are welcome to feed their babies on board “at any time”.

Labour and Co-operative Party MP Stella Creasy tweeted that she felt KLM had gone “beyond the pale”.

You may also like...

Keep Up To Date - Subscribe To Our Email Newsletter Today

Get the latest industry news direct to your inbox on all your devices.

We may use your information to send you details about goods and services which we feel may be of interest to you. We will process your data in accordance with our Privacy Policy as displayed on our parent website https://ebm.media