Knowledge - Insights: Chair Reports
Chair Report – Customer Engagement Summit 2020 – Nicholas Brice
Day 2 Chair’s Report: Customer Engagement Summit 2020 By Nicholas Brice, CEO at Soul Corporations It was a great pleasure to host the second day of the Customer Engagement Summit in the superb virtual studio the team at Engage Business Media have created. It
Posted 04 January 2021
Chair Report – Customer Engagement Summit 2020 – Martin Hill-Wilson
Day 1 Chair’s Report: Customer Engagement Summit 2020 By Martin Hill-Wilson, Founder at Brainfood Consulting Another year. This time virtual. Starting to feel like it is a normal way of chairing a conference. But in truth it remains extraordinary times.
Posted 07 December 2020
Chair Report – Customer Engagement Transformation Conference 2020 – Gerry Brown
Day 2 Chair’s Report: Customer Engagement Transformation Conference 2020 By Gerry Brown, Chief Customer Rescue Officer at Customer Lifeguard As day two of the Customer Engagement conference dawned it was clear that the bar had been set very high the previous
Posted 10 November 2020
Chair Report – Customer Engagement Transformation Conference 2020 – Martin Hill-Wilson
Day 1 Chair’s Report: Customer Engagement Transformation Conference 2020 By Martin Hill-Wilson, Founder at Brainfood Consulting The new season of virtual conference continues. Chairs are housed in TV studio style facilities, presenters appear via Zoom and
Posted 10 November 2020
Chair Report – Customer Engagement Summit 2019 – Jo Moffatt
Chair’s Report: VOE, VOC, VOB? Listen to the voices and build trust By Jo Moffatt, Co-Strategy Director and Radio Show Host, Engage for Success, and Managing Director, Woodreed Delegates in the Customer Engagement Summit in Hall 4 heard a lot of voices
Posted 20 November 2019
Chair Report – Customer Engagement Summit 2019 – Manuela Pifani
By Manuela Pifani, Founder and Managing Director, CXellence Consulting This event never lets you down. I have been attending them for a few years now and they always prove to be an immense source of inspiring speakers and insightful case studies. Also, this
Posted 20 November 2019
Chair Report – Future of the Contact Centre 2019 – Martin Hill-Wilson
Future of The Contact Centre – In Rude Health I’d Say The teaser for this event proclaimed that contact centres are at a crossroads. Either ascending in value to become the beating heart of the organisation. Or presumably absorbed into some form of Borg like
Posted 30 May 2019
Chair Report – Future of the Contact Centre 2019 – Gerry Brown
Chair’s Report From Hall 2 The 2019 Future of the Contact Centre Conference, where I chaired Hall 2, provided a fascinating and absorbing insight into the changing world of the contact centre and the elements shaping its future. which was perhaps echoed by the
Posted 30 May 2019
Chair Report – Customer Engagement Summit 2018 – Martin Hill-Wilson
The Best Yet Customer Engagement Summit 2018 was the best yet. Great insight and networking, now extended over one and a half days. The central theme was the importance of the human touch in our increasingly automated world and how the human and digital workforces
Posted 12 November 2018
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