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Chair Report – Customer Engagement Summit 2019 – Jo Moffatt
Chair’s Report: VOE, VOC, VOB? Listen to the voices and build trust By Jo Moffatt, Co-Strategy Director and Radio Show Host, Engage for Success, and Managing Director, Woodreed Delegates in the Customer Engagement Summit in Hall 4 heard a lot of voices
Posted 20 November 2019
Chair Report – Customer Engagement Summit 2019 – Manuela Pifani
By Manuela Pifani, Founder and Managing Director, CXellence Consulting This event never lets you down. I have been attending them for a few years now and they always prove to be an immense source of inspiring speakers and insightful case studies. Also, this
Posted 20 November 2019
Chair Report – Future of the Contact Centre 2019 – Martin Hill-Wilson
Future of The Contact Centre – In Rude Health I’d Say The teaser for this event proclaimed that contact centres are at a crossroads. Either ascending in value to become the beating heart of the organisation. Or presumably absorbed into some form of Borg like
Posted 30 May 2019
Chair Report – Future of the Contact Centre 2019 – Gerry Brown
Chair’s Report From Hall 2 The 2019 Future of the Contact Centre Conference, where I chaired Hall 2, provided a fascinating and absorbing insight into the changing world of the contact centre and the elements shaping its future. which was perhaps echoed by the
Posted 30 May 2019
Chair Report – Customer Engagement Summit 2018 – Martin Hill-Wilson
The Best Yet Customer Engagement Summit 2018 was the best yet. Great insight and networking, now extended over one and a half days. The central theme was the importance of the human touch in our increasingly automated world and how the human and digital workforces
Posted 12 November 2018
Chair Report – Customer Engagement Summit 2018 – Gerry Brown
Summit Hall Chair Report This year’s Engage Customer Summit, where I chaired Hall 3, featured a healthy mix of companies well known for great customer experience complemented by sincere and engaging presentations from those companies that don’t make the CX
Posted 12 November 2018
Chair Report – Customer Engagement Summit 2018 – Cathy Brown
Summit Hall Chair Report As always, such a pleasure to be chairing a great set of speakers at the 2018 Customer Engagement Summit. Inspired by the plenary speakers, especially Gavin Ingham giving us real insight into what gives us the edge at work, we started
Posted 12 November 2018
Chair Report – Customer Engagement Summit 2018 – Nick Brice
Summit Hall Chair Report We opened in the Blue Hall after coffee looking at how Voice of the Employee had been front and centre of the business for Formica’s European Business, where in 2015 engagement figures had ebbed to less than 50%. Emma Dixon, joining
Posted 12 November 2018
Chair Report – Customer Engagement Transformation 2018 – Martin Hill-Wilson
Customer Engagement Transformation Conference 2018 Another conference in the bag. The topic was the transformation of customer engagement. This one seemed to not only satisfy but also delight. Clearly organisations are starting to do a great job. As usual, it was
Posted 12 July 2018
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