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Knowledge - Insights: Podcasts

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The growth mindset and changing of culture at Microsoft with Andrew McGuigan

Today our Editor, David Craik, is delighted to be joined by Andrew McGuigan, Worldwide Customer Service Strategy Leader at Microsoft and presenter at our 2019 Future of the Contact Centre Conference. Andrew is a senior, strategic leader specialising in contact

The connection between CX channels and demographic groups

Emerging CX Technologies with Matt Sims

The customer journey, the changing nature of the agent job, tools to improve CX and more

Building contact centres with agents working from home

The challenges of supporting the modern customer

Let’s explore 2019 with Peter Ryan

Third party risk and how to manage it with Autl Vashistha

Automation in the contact centre: how it can empower humans rather than replace them

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