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Knowledge - Insights: Podcasts

Fireside Chat with Ayman Husain, Director of Customer Success – Intelligent Cloud at Microsoft

Today we’re joined by Gerry Brown and Ayman Husain. Ever wondered what it’s like to be working for the world renouned trillion dollar technology company Microsoft? Join our exclusive podcast with Ayman Husain, Director of Customer Success – Intelligent

Virtual Future of the Contact Centre Case Study Preview: Mark Billingham – The Very Group

Today we’re joined by Martin Hill-Wilson and Mark Billingham. Martin is one of the chairs of our Virtual Future of the Contact Centre Conference taking place on 10th and 11th February and is also the Founder of Brainfood Consulting. He designs masterclasses and

Virtual Future of the Contact Centre Case Study Preview: Colin Crowley – Freshly

Today we are joined by Gerry Brown and Colin Crowley. Gerry is one of the chairs of our Virtual Future of the Contact Centre Conference taking place on 10th and 11th February and is also known as the Customer Lifeguard, on a mission to save the world from bad

How Mobile is Transforming Customer Engagement with Koby Amedume

Today our Editorial Director Steve Hurst is joined by Koby Amedume, International Marketing Director at NICE inContact. Koby is an exceptionally focused marketing director and leader with considerable experience across UK, EMEA, APAC and LATAM. Koby's an expert

It Don’t Mean a Thing If It Ain’t Got That Swing – Winning at All Costs, Costs

Today our Editorial Director Steve Hurst is joined by Gerry Brown, aka The Customer Lifeguard, who is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service

Joining the Bots

Today our Editorial Director Steve Hurst is joined by Gerry Brown, aka The Customer Lifeguard, who is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service

Remote working and the contact centre – the rise of AI

Today our Editorial Director Steve Hurst is joined by Steve Morrell. Steve Morrell is Principal Analyst at ContactBabel, which was founded in 2001 to provide high-quality research and analysis to the UK and US contact centre industries.

Can We Talk? Conversation Not Confrontation is a Key to Winning Customers Hearts

Today our Editorial Director Steve Hurst is joined by Gerry Brown, aka The Customer Lifeguard, who is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service

Responding to rapidly changing customer needs

Today our Editorial Director Steve Hurst is joined by Martin Hill-Wilson. Martin is an author, industry commentator, frequent conference chair and keynote speaker. He has deep experience in customer strategy from technology to culture. Currently he is leading the

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