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Edelman – The importance of customer trust

Today our Editor, Lizzie Akass, is delighted to be joined by Gerry Wisiewski, Managing Director for Technology in the UK & Ireland, Edelman and a case study presenter at our 2019 Customer Engagement Summit. Gerry oversees Edelman’s Technology practice working

BuzzFeed – The digital marketing revolution

Today our Editor, Lizzie Akass, is delighted to be joined by James Lamon, Head of Content, Buzzfeed and a case study presenter at our 2019 Customer Engagement Summit. James heads up the BuzzFeed Content Team in the London. Together, the team produces branded and

Forza Football – User and Community Relations Manager Q&A

Today our Editor, Lizzie Akass, is delighted to be joined by Jozef Brodala, Community Manager at Forza Football and a case study presenter at our 2019 Customer Engagement Summit. Forza is one of the world’s largest and fastest-growing live score football apps,

Sky Spain – Mining CX conversation gold

Today our Editor, Lizzie Akass, is delighted to be joined by Nick Macfarlane, Head of Customer Service Operations, Sky Spain and a case study presenter at our 2019 Customer Engagement Summit. Starting as a customer service advisor, Nick has built a career in

Born Free Foundation – President Q&A

Today our Editor, Lizzie Akass, is delighted to be joined by Will Travers, President of The Born Free Foundation and a case study presenter at our 2019 Customer Engagement Summit. Will Travers, OBE, is an internationally-renowned wildlife expert. He co-founded the

Samsung – Thriving in a complex work environment

Today our Editor, Lizzie Akass, is delighted to be joined by Nick Milne, Director, Customer & Marketing Analytics at Samsung Europe and a case study presenter at our 2019 Customer Engagement Summit. Nick leads Customer & Marketing Analytics at Samsung Europe

Census Life – Breaking the mould in customer service

Today our Editor, Lizzie Akass, is delighted to be joined by Richard Rowley and Nicola Whitbread, both case study presenters at our 2019 Customer Engagement Summit. Richard Rowley is the Managing Director at Census Life and is responsible for all criminal justice

Vogue International – Aligning content purposes to global audience needs

Today our Editor, Lizzie Akass, is delighted to be joined by Sarah Marshall, Head of Audience Growth at Vogue International and case study presenter at our 2019 Customer Engagement Transformation Conference. Sarah is responsible for the on-site and social growth of

Henshaws – How digital resources can empower people living with sight loss

Today our Editor, Lizzie Akass, is delighted to be joined by Louise Ferguson, Executive Assistant to the CEO at Henshaws Society for Blind People, and case study presenter at our 2019 Customer Engagement Transformation Conference. Louise was instrumental in the

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