Knowledge - Insights: Podcasts
The growth mindset and changing of culture at Microsoft with Andrew McGuigan
Today our Editor, David Craik, is delighted to be joined by Andrew McGuigan, Worldwide Customer Service Strategy Leader at Microsoft and presenter at our 2019 Future of the Contact Centre Conference. Andrew is a senior, strategic leader specialising in contact
The customer journey, the changing nature of the agent job, tools to improve CX and more
Automation in the contact centre: how it can empower humans rather than replace them
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