Knowledge - Insights: Webinars

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Why Social Distancing Shouldn’t Mean Customer Distancing

None of us can ignore Covid-19 or the impact it has had on us all personally, changing our behaviour and the way we work, potentially forever. Customer Experience is vital at

28th April 2020
12:00
Ben Hodson, Ian Moyse, Steve Hurst
Available on demand

Research Results Revealed: How UK Businesses are Using AI to Improve CX

UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to

07th May 2020
12:00
Neil Titcomb, Steve Hurst
Available on demand

How an engaged community and insight synergy help drive Gymshark’s growth

Gymshark is a fitness apparel & accessories brand, manufacturer and online retailer, supported by millions of highly engaged social media followers and customers in over

16th June 2020
12:00
Alex Gray, Tara Davis, Jessica Nash, Rosie Noble, Daniela Cicoria
Available on demand

How Condé Nast’s Consumer-Centric Focus Supports the Company’s Global Vision

Condé Nast is a global media company that produces some of the world’s leading print, digital and video content, showcased on world-famous brands such as Vogue, GQ and

11th February 2020
12:00
Chris Austin, Paul Nesbitt, Alexandra Crossley
Available on demand

Time for a Revolution: How to Beat the CX Slump

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on.

30th January 2020
12:00
Claire Sporton, Steve Hurst
Available on demand

How Progressive Insights Teams are Improving Using Direct Customer Data

Vision Critical Insights Day Round-up: Showcasing trends and stories from some of our most visionary customers: Sky Bet, Salomon & Condé Nast. At Vision Critical

27th November 2019
12:00
Alexandra Crossley, Eric Dymond, Steve Hurst
Available on demand

Machines Boil the Ocean, Humans Analyse – How to Use Customer Analytics for CX and Business Process Excellence

8th October at 12PM GMT Delivering CX excellence and smooth business processes is a vital part of differentiating in today’s busy markets. Without these, even great products

08th October 2019
Bo Young, Nick Sellers, Steve Hurst
Available on demand

Win-Win WFM: Best Practices to Make Life Easy for Contact Centre Managers AND Agents

12th September at 12PM Every Workforce Management vendor promises a "better" approach to WFM. But who is it "better" for —your agents or your analysts? With two distinct

12th September 2019
Steve Hurst, David Evans
Available on demand

Working with Microsoft and Wix: one of Israel’s largest private real estate groups on employee efficiency and customer satisfaction

In this webinar, Inbal Yavin from Tidhar explains how the company utilises technology to improve employee efficiency and customer satisfaction. Doron Gower, Chief Solution

09th September 2019
Doron Gower, Inbal Yavin, Steve Hurst
Available on demand

How to communicate with the modern employee

10th September at 12PM BST Our expectations for communications have increased drastically in the last decade with the proliferation of technologies that deliver valuable

10th September 2019
Roope Heinilä, Steve Hurst
Available on demand

Delivering high performing teams through strategic leadership

Join Questback for the first of a series of three Leadership Webinars Webinar one: Delivering high performing teams through strategic leadership 25th July,

25th July 2019
Andrew Cocks, Josef Scheuerlein, Steve Hurst
Available on demand

How To Boost Your Customer Communication With WhatsApp: Use Cases From BMW, Pandora, Bloomberg, Quint and more

18th June, 12pm WhatsApp is used by over 1.5 billion people worldwide and messaging has become the number one communication channel today. Today’s customers don’t want

18th June 2019
Madeleine Steup, Steve Hurst
Available on demand

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