Knowledge - Insights: Webinars

Join us to take part in a live webinar or watch previous webinars on demand…

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How Condé Nast’s Consumer-Centric Focus Supports the Company’s Global Vision

Condé Nast is a global media company that produces some of the world’s leading print, digital and video content, showcased on world-famous brands such as Vogue, GQ and

11th February 2020
12:00
Chris Austin, Paul Nesbitt, Alexandra Crossley
Available on demand

Time for a Revolution: How to Beat the CX Slump

CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on.

30th January 2020
12:00
Claire Sporton, Steve Hurst
Available on demand

How Progressive Insights Teams are Improving Using Direct Customer Data

Vision Critical Insights Day Round-up: Showcasing trends and stories from some of our most visionary customers: Sky Bet, Salomon & Condé Nast. At Vision Critical

27th November 2019
12:00
Alexandra Crossley, Eric Dymond, Steve Hurst
Available on demand

Machines Boil the Ocean, Humans Analyse – How to Use Customer Analytics for CX and Business Process Excellence

8th October at 12PM GMT Delivering CX excellence and smooth business processes is a vital part of differentiating in today’s busy markets. Without these, even great products

08th October 2019
Bo Young, Nick Sellers, Steve Hurst
Available on demand

Win-Win WFM: Best Practices to Make Life Easy for Contact Centre Managers AND Agents

12th September at 12PM Every Workforce Management vendor promises a "better" approach to WFM. But who is it "better" for —your agents or your analysts? With two distinct

12th September 2019
Steve Hurst, David Evans
Available on demand

Working with Microsoft and Wix: one of Israel’s largest private real estate groups on employee efficiency and customer satisfaction

In this webinar, Inbal Yavin from Tidhar explains how the company utilises technology to improve employee efficiency and customer satisfaction. Doron Gower, Chief Solution

09th September 2019
Doron Gower, Inbal Yavin, Steve Hurst
Available on demand

How to communicate with the modern employee

10th September at 12PM BST Our expectations for communications have increased drastically in the last decade with the proliferation of technologies that deliver valuable

10th September 2019
Roope Heinilä, Steve Hurst
Available on demand

Delivering high performing teams through strategic leadership

Join Questback for the first of a series of three Leadership Webinars Webinar one: Delivering high performing teams through strategic leadership 25th July,

25th July 2019
Andrew Cocks, Josef Scheuerlein, Steve Hurst
Available on demand

How To Boost Your Customer Communication With WhatsApp: Use Cases From BMW, Pandora, Bloomberg, Quint and more

18th June, 12pm WhatsApp is used by over 1.5 billion people worldwide and messaging has become the number one communication channel today. Today’s customers don’t want

18th June 2019
Madeleine Steup, Steve Hurst
Available on demand

Understanding and Applying Artificial Intelligence in Customer Service

4th June, 12pm Artificial Intelligence (AI) has been hyped in the industry press in recent years as the primary disrupter of customer service delivery and enabler of CX

04th June 2019
Victoria Georgalakis, Steve Gush, Steve Hurst
Available on demand

Culture: Measuring the ‘Unmeasurable’

28th May, 12pm In this webinar Andrew will explore why many organisations have difficulty coming to grips with their organisational culture. He will seek to explode many of

28th May 2019
Andrew Cocks, Steve Hurst
Available on demand

Engaging The Enterprise With ‘Unified Visual Communications’

29th May, 2pm Effective and engaging communication is more than ever at the centre of today's enterprise. To unlock maximum results, existing communication strategies and

29th May 2019
Mansour Brek, Steve Hurst
Available on demand

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