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Knowledge - Insights: Webinars

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Webinars

Remote brand management: Britvic share how to holistically approach brand advocacy and engagement from home

Even before the impact of the global pandemic, remote working was becoming an ever more popular choice for employers and employees alike - with technology enabling many more

18th May 2021
12:00
Siobhan Cater, Hardeep Johal, Steve Hurst
Available on demand
Webinars

How JustPark, Solvemate and Zendesk Created an Award-winning Customer Experience

Like many businesses focused on CX, JustPark was looking for a way to solve most customer service department’s main dilemma: How to reduce the wait time for customers while

27th April 2021
12:00
Gabor Gyenes, Kelly Davey, Steve Hurst
Available on demand
Webinars

Social Media Management: How to do more with less in 2021

As we begin 2021 and plan for the year ahead, many organisations are faced with the prospect of ambitious targets but dwindling resources, in other words they’re tasked with

23rd February 2021
12:00
Becky Brynolf, Laura Smith, Steve Hurst
Available on demand
Webinars

The CX trends that will define 2021

What should you expect in 2021? Following the release of the CX Mandate- where Freshworks conducted a survey of 1,500 customer service leaders to identify key themes that

02nd February 2021
12:00
Adrian Swinscoe, Jo Causon, Simon Johnson, Steve Hurst
Available on demand
Webinars

musicMagpie case study: The chatbot requirement tipping point – when is it time to automate?

The promise of chatbots for customer service has been hyped for many years. A steady presence on the Gartner hype cycle which peaked in 2020, 2021 will see chatbots move into

28th January 2021
12:00
Jonathan Beirne, Kelly Davey, Steve Hurst
Available on demand
Webinars

Optimising Communications in Work-From-Home Environments

As every contact centre manager knows, optimising operations to deliver quality customer at an acceptable price is far from easy. Everything from employee engagement

08th December 2020
12:00
Steve Hurst
Available on demand
Webinars

Understanding What Your Agents are Thinking – Agent Index Report

Creating a workplace environment that supports agents' needs and desires can help your contact centre reduce high turnover rates, while at the same time setting agents up for

17th November 2020
15:00
Bob Moore, Steve Hurst
Available on demand
Webinars

The Influence of Mobile Communication on Today’s Omnichannel Customer Experience

Creating a more connected customer journey is the goal of every brand. Capturing and keeping customer attention is difficult with so many distractions vying for our time. How

20th October 2020
12:00
Mike Blanchard, Lorraine Twigg, Steve Hurst
Available on demand
Webinars

How to look for AI Use Cases in your business

The research findings published by Gartner, Forrester, and other leading consulting houses, continues to validate the increasing value of data. Our world is changing.

30th September 2020
12:00
Michal Zgrzywa, Peter Karsten, Steve Hurst
Available on demand
Webinars

The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.

Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid

16th September 2020
12:00
Lyndon Myall, Martin Hill-Wilson, Steve Hurst
Available on demand
Webinars

Hybrid Homeworking: Making it work for your contact centre

In this webinar, you will hear from you will hear from one of the UK’s leading financial service providers about how they have embraced homeworking during a 4 year journey.

10th September 2020
12:00
Mark Walton, Steve Hurst
Available on demand
Webinars

Missguided case study: Empowering fashionistas to self-serve with a Virtual Assistant

Leading fashion retailer, Missguided introduced its virtual assistant in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact

22nd September 2020
12:00
Scott Barker, Steve Hurst
Available on demand
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