Knowledge - Insights: Webinars


How To Boost Your Customer Communication With WhatsApp: Use Cases From BMW, Pandora, Bloomberg, Quint and more

WhatsApp is used by over 1.5 billion people worldwide and messaging has become the number one communication channel today. Today’s customers don’t want to wait on hold or


Understanding and Applying Artificial Intelligence in Customer Service

Artificial Intelligence (AI) has been hyped in the industry press in recent years as the primary disrupter of customer service delivery and enabler of CX aspirations. On the


Culture: Measuring the ‘Unmeasurable’

In this webinar Andrew will explore why many organisations have difficulty coming to grips with their organisational culture. He will seek to explode many of the myths that


Engaging The Enterprise With ‘Unified Visual Communications’

Effective and engaging communication is more than ever at the centre of today's enterprise. To unlock maximum results, existing communication strategies and productivity tools


How Channel 4’s Insight Programme Secure Revenue

The media landscape is constantly changing and evolving. Viewers are spoiled with choice, and advertisers have higher expectations for proof of media effectiveness. To maintain


Not Reaching All Your employees? Mobile’s The Solution – Here’s How To Drive Adoption

Thoughtful planning, prep, and promotion are the name of the game when it comes to introducing and integrating an employee mobile app within your organization. The hard work



Everybody is talking about Customer Experience, but there are limited signs across the industry that sustained progress is being made. More than strong words are required, we


Seasalt Cornwall Case Study: Why Leaders Really Are The Key To Employee Engagement Success

20th June from 12-12:30pm BST Leadership is regularly highlighted as a primary factor in employee engagement, but are we really getting this part of the jigsaw


How to Calculate the True Financial Cost of Downtime in your Contact Centre

7th May 2019 12pm Whether it’s employee morale, customer service or lost productivity, unexpected downtime can be potentially catastrophic for any contact centre, whether


A Blueprint for CRM Success

28th February 12pm In this webinar CRM Analyst Martin Schneider will outline some of the key elements of planning and rolling out an effective CRM strategy. He will cover the


How do you ensure your customers get the answers they need? A case study driven guide…

Date: 29th January Time: 12pm GMT If your company is providing customer service, you’ll understand that your customers have a number of different reasons to reach out,


What are your filthiest CX habits? And how can you break them?

DATE: 22nd JANUARY TIME: 12PM GMT What are your worst habits? Biting your fingernails? Swearing? Expecting everyone in the business to care as much about Net Promoter Score

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