Knowledge - Insights: Webinars


Social Media Management: Lessons learned from the Ultimate Crisis

Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them


British Gas Case Study: Creating Digital-First Customer Engagement In The “New Normal”

Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that


BUPA Case Study: Creating Long-Term Homeworking Strategies

What role can work-from-home play in your contact centre post lockdown? In this webinar, you will hear from Tom Doran, Customer Contact Remote Working Lead at BUPA, about


Learn How Tesco Ireland is Driving Change to Deliver for Today’s Customer

Discover the key retail customer needs in 2020, and what brands need to do to be successful today and into the future as InMoment shares the key trends for 2020 and


Customer Service Essentials for CX Success

The “new normal” will bring unforeseen repercussions even after the disruption of COVID-19 has passed. Social distancing, remote work, and greater reliance on digital


Tips for Deploying AI Chatbots & Virtual Agents

Advancements in chatbot, virtual agent and conversational AI technologies have made them a go-to solution for providing easy-to-use and cost-effective customer support on


Research Results Revealed: How UK Businesses are Using AI to Improve CX

UK business executives are aware they do not have the artificial intelligence (AI) skills and knowledge to drive the customer experience (CX) that their organisations want to


Five Building Blocks to Ensure Business Continuity in the Contact Centre Amid Economic Uncertainty

Uncertainty impacting business activities is the top concern keeping contact centre leaders up at night. Many firms have already experienced the effects of this uncertainty and


How Virgin Money UK listen and respond to rapidly changing customer needs in the age of Coronavirus

It is predicted that the current situation is likely to create a significant and lasting impact on consumers’ financial health. Banking brands like Virgin Money have a


What does a Connected Business need, right now?

Following the launch of The Raconteur’s Connected Business Report, one of the most important discussions that business decision makers currently face is how to enable


Why Social Distancing Shouldn’t Mean Customer Distancing

None of us can ignore Covid-19 or the impact it has had on us all personally, changing our behaviour and the way we work, potentially forever. Customer Experience is vital at


How an engaged community and insight synergy help drive Gymshark’s growth

Gymshark is a fitness apparel & accessories brand, manufacturer and online retailer, supported by millions of highly engaged social media followers and customers in over

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