Knowledge - Insights: Webinars
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How to look for AI Use Cases in your business
The research findings published by Gartner, Forrester, and other leading consulting houses, continues to validate the increasing value of data. Our world is changing.
30th September 2020
12:00
Michal Zgrzywa, Peter Karsten, Steve Hurst
Available on demand
12:00
Michal Zgrzywa, Peter Karsten, Steve Hurst
Available on demand
The multiple use cases for AI in the changed world of remote working. How contact centres are being reinvented.
Anticipating mixed location workforces, a digital first agenda and reprioritised customers expectations, contact centres continue to evolve during the current period of rapid
16th September 2020
12:00
Lyndon Myall, Martin Hill-Wilson, Steve Hurst
Available on demand
12:00
Lyndon Myall, Martin Hill-Wilson, Steve Hurst
Available on demand
Hybrid Homeworking: Making it work for your contact centre
In this webinar, you will hear from you will hear from one of the UK’s leading financial service providers about how they have embraced homeworking during a 4 year journey.
10th September 2020
12:00
Mark Walton, Steve Hurst
Available on demand
12:00
Mark Walton, Steve Hurst
Available on demand
Missguided case study: Empowering fashionistas to self-serve with a Virtual Assistant
Leading fashion retailer, Missguided introduced its virtual assistant in 2018 to make the user experience more intuitive and reduce the amount of contacts in their contact
22nd September 2020
12:00
Scott Barker, Steve Hurst
Available on demand
12:00
Scott Barker, Steve Hurst
Available on demand
Digital-first: Why early adopters will thrive in the current climate
Many of us have become accustomed to working remotely and travelling less over the past few months, but as the UK starts to open up, we take a look at some of the lessons
29th September 2020
12:00
Steven Hughes, Dave Sayers, Jack Fox, Steve Hurst
Available on demand
12:00
Steven Hughes, Dave Sayers, Jack Fox, Steve Hurst
Available on demand
Mobile-First Customer Care: Many Channels, One Device
Customers have a mobile-first mindset. They expect to be able to use their smartphones to access all channels: voice, chat, video, among others. And they expect contact centres
02nd September 2020
14:00
Natalie Calvert, Gregg Widdowson, Steve Hurst
Available on demand
14:00
Natalie Calvert, Gregg Widdowson, Steve Hurst
Available on demand
Sky Case Study: How We Became the Most Successful Entrants in the 2019 Engage Awards
Are you looking at entering the 2020 Engage Awards andwondering how to shape your answers to each of the six entry questions tomaximise your chance of success? Then join our
22nd July 2020
12:00
Adam Wickson, Margaret Kerr, Katie Donaldson
Available on demand
12:00
Adam Wickson, Margaret Kerr, Katie Donaldson
Available on demand
Social Media Management: Lessons learned from the Ultimate Crisis
Covid-19 has, and continues to, rock organisations and the way they engage with their audiences to their core. While for some, the pandemic and its fall out has required them
21st July 2020
12:00
David Bailey, David Reid, Richard Shilton
Available on demand
12:00
David Bailey, David Reid, Richard Shilton
Available on demand
British Gas Case Study: Creating Digital-First Customer Engagement In The “New Normal”
Digital-first customer engagement is no longer an option for brands. In the world as we now know it, digital-first customer engagement has to be a must. But research shows that
23rd July 2020
12:00
Darren Diprose, Tom Bailey, Steve Hurst
Available on demand
12:00
Darren Diprose, Tom Bailey, Steve Hurst
Available on demand
BUPA Case Study: Creating Long-Term Homeworking Strategies
What role can work-from-home play in your contact centre post lockdown? In this webinar, you will hear from Tom Doran, Customer Contact Remote Working Lead at BUPA, about
09th July 2020
12:00
Tom Doran, Rob Smale, Steve Hurst
Available on demand
12:00
Tom Doran, Rob Smale, Steve Hurst
Available on demand
Learn How Tesco Ireland is Driving Change to Deliver for Today’s Customer
Discover the key retail customer needs in 2020, and what brands need to do to be successful today and into the future as InMoment shares the key trends for 2020 and
08th July 2020
12:00
Donna Duggan, Steph Taylor, Simon Fraser, Steve Hurst
Available on demand
12:00
Donna Duggan, Steph Taylor, Simon Fraser, Steve Hurst
Available on demand
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