Knowledge - Insights: Webinars
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Support, Resilience, Agility: Using technology and psychology to manage and thrive through ongoing uncertainty
Covid remains an extremely challenging time psychologically - people and customer service teams face continued disruption and uncertain months ahead. Verint is
26th January 2022
12:00
Matt Flury, Belinda Walmsley, Gerry Brown
Available on demand
12:00
Matt Flury, Belinda Walmsley, Gerry Brown
Available on demand
How can AI enhance your customer experience?
As we inch out of lockdown, organisations in every sector are faced with the challenge of predicting what the workplace of the future will look like. How soon can staff return
20th July 2021
12:00
Tim North, Thomas John, Dr. Damian Copeland, Greg Callanan, Nicholas Brice
Available on demand
12:00
Tim North, Thomas John, Dr. Damian Copeland, Greg Callanan, Nicholas Brice
Available on demand
Post-pandemic customer retention insights: Keeping the customers you’ve acquired
With the rapid growth in online retail caused by the pandemic, all retailers face a common struggle: making sure that customers choose you and continue to choose you now that
22nd June 2021
12:00
Paul Barnes
Available on demand
12:00
Paul Barnes
Available on demand
Going digital-first: The key to providing consistent and fast service
According to McKinsey research, more than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing
27th May 2021
12:00
Phil Tyler, Martin Hill-Wilson, Simon Johnson, Nicholas Brice
Available on demand
12:00
Phil Tyler, Martin Hill-Wilson, Simon Johnson, Nicholas Brice
Available on demand
A Hybrid Hub and Spoke Model or 100% Work-From-Home?
In this webinar, CX advisor Peter Ryan will be joined by work-from-home (WFH) specialists Sensée to discuss the merits and pitfalls of various hybrid home/office options for
19th May 2021
12:00
Peter Ryan, Mark Walton, Rob Smale, Nicholas Brice
Available on demand
12:00
Peter Ryan, Mark Walton, Rob Smale, Nicholas Brice
Available on demand
Remote brand management: Britvic share how to holistically approach brand advocacy and engagement from home
Even before the impact of the global pandemic, remote working was becoming an ever more popular choice for employers and employees alike - with technology enabling many more
18th May 2021
12:00
Siobhan Cater, Hardeep Johal, Nicholas Brice
Available on demand
12:00
Siobhan Cater, Hardeep Johal, Nicholas Brice
Available on demand
How JustPark, Solvemate and Zendesk Created an Award-winning Customer Experience
Like many businesses focused on CX, JustPark was looking for a way to solve most customer service department’s main dilemma: How to reduce the wait time for customers while
27th April 2021
12:00
Gabor Gyenes, Kelly Davey, Steve Hurst
Available on demand
12:00
Gabor Gyenes, Kelly Davey, Steve Hurst
Available on demand
Social Media Management: How to do more with less in 2021
As we begin 2021 and plan for the year ahead, many organisations are faced with the prospect of ambitious targets but dwindling resources, in other words they’re tasked with
23rd February 2021
12:00
Becky Brynolf, Laura Smith, Steve Hurst
Available on demand
12:00
Becky Brynolf, Laura Smith, Steve Hurst
Available on demand
The CX trends that will define 2021
What should you expect in 2021? Following the release of the CX Mandate- where Freshworks conducted a survey of 1,500 customer service leaders to identify key themes that
02nd February 2021
12:00
Adrian Swinscoe, Jo Causon, Simon Johnson, Steve Hurst
Available on demand
12:00
Adrian Swinscoe, Jo Causon, Simon Johnson, Steve Hurst
Available on demand
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