Knowledge - Insights: White Papers
Engage Messaging: Keep the conversation going with customers – across any device they use.
Engage Messaging: Keep the conversation going with customers - across any device they use. When given the choice, 75% of customers prefer to use private messaging over traditional customer
The “How to Build a Data-Driven Organisation” Free eBook
The “How to Build a Data-Driven Organisation” Free eBook Objectivity’s latest complimentary eBook will provide you with an in-depth sense of what making the transition to being data-driven
Remote Agent Playbook
Remote Agent Playbook This is a manual to help you prepare your contact centre with a business continuity plan to make remote work a functional reality.
Agile Customer Experience: What It Is and Why It’s Important
Agile Customer Experience: What It Is and Why It's Important In a world that is constantly changing and at a time when uncertainty is the new reality, organisations must be able to adapt
Long Hold Times Are Killing Your Customer Experience
Long Hold Times Are Killing Your Customer Experience Waiting on hold to get help is inevitable. That being said, long wait times, being bounced around to multiple people, and inability to resolve
Leveraging Emotion to Improve & Elevate Contact Centre Performance
Leveraging Emotion to Improve & Elevate Contact Centre Performance Brands are officially doing business in what Forrester calls “The Age of the Customer.” In this new era, customer
Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team’s Potential
Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team's Potential Business continuity starts now To be successful, your business needs to be seamless
The Customer Experience Buyer’s Guide
The Customer Experience Buyer’s Guide Everything You Need to Know to Create Outstanding Customer Experiences How do you manage the customer experience without overwhelming teams or
The Home Field Advantage: Business Continuity by Design
The capability to seamlessly shift contact center operations to work-from-home is a best practice in business continuity. By designing an emergency preparedness plan around smart business
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