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Leveraging Emotion to Improve & Elevate Contact Centre Performance
Leveraging Emotion to Improve & Elevate Contact Centre Performance Brands are officially doing business in what Forrester calls “The Age of the Customer.” In this new era, customer
Posted 29 June 2020
Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team’s Potential
Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team's Potential Business continuity starts now To be successful, your business needs to be seamless
Posted 29 June 2020
The Customer Experience Buyer’s Guide
The Customer Experience Buyer’s Guide Everything You Need to Know to Create Outstanding Customer Experiences How do you manage the customer experience without overwhelming teams or
Posted 29 June 2020
The Home Field Advantage: Business Continuity by Design
The capability to seamlessly shift contact center operations to work-from-home is a best practice in business continuity. By designing an emergency preparedness plan around smart business
Posted 29 May 2020
The Callminer Churn Index 2020
The Callminer Churn Index 2020 Despite new UK regulations that encourage consumers to save money by changing suppliers, average customer churn increased by only 3.7% versus 2018, according to the
Posted 15 May 2020
Sustaining Customer Experience Amidst the Coronavirus Threat
Sustaining Customer Experience Amidst the Coronavirus Threat The coronavirus continues to wreak havoc on people’s physical as well as economic wellbeing. Businesses are not untouched, either,
Posted 15 April 2020
The ROI of CX: The Impact of Customer Experience on the Bottom Line
The ROI of CX: The Impact of Customer Experience on the Bottom Line The business case for a VoC program comes down to a simple equation: happier customers = increased profits. Making an ROI-based
Posted 25 March 2020
CX Nudge: How to get your stakeholders to want to take action
CX Nudge: How to get your stakeholders to want to take action Confirmit CX Nudge is a CX Engagement Toolkit that supports true business impact. We will focus on showing you how to better
Posted 25 March 2020
Digital Training: Shaping the Future of Your Organisation
Digital Training: Shaping the Future of Your Organisation In the modern age of rapid technological developments, it’s important for businesses to adopt a method of employee training that is
Posted 05 February 2020
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