Customer Experience Management (CXM) has become a central focus for organisations seeking to not...
Marketing
The marketing function is playing an increasingly important role in Customer Engagement, as advances in technology enable greater customer understanding and insight, allowing organisations to increasingly personalise and tailor their offering to ever more demanding and proactive customers.
The Key to Engaging Customers and Driving Loyalty
Marketing's role in customer engagement is increasingly vital due to evolving customer expectations, the need for personalised experiences, and the importance of building trust. It drives business growth by leveraging technology, unifying customer data, and adapting to market changes. Marketing now plays a crucial role in building meaningful connections and driving sustainable growth.
As customer care becomes a competitive differentiator, contact centre leaders have a unique...
By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Customer engagement is more than a...
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Is your brand missing out on the community engagement revolution?
Discover the power of brand experience in shaping customer perceptions and loyalty. From building online communities to leveraging influencer marketing, learn how to create authentic connections that set you apart. Join us to explore strategies for fostering engagement, harnessing user generated content, and measuring impact.
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“I regularly advocate for the use of technology to help save time and increase productivity, I feel that the conference really helped show how tech could be beneficial in the workplace and highlight how this could be beneficial when it came to GTM and ABM. I have subsequently been able to start a discussion about another piece of tech that could help us going forward.”Senior Marketing Manager, Device Authority
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“The calibre of the speakers was high and the event was very well-organised. Also being a free event for an in-house marketer it was very attractive.”Marketing Director, Goodman Group
“Great event all-round, with fast-moving sessions. Some great speakers included FT, AON and LinkedIn who shared some really compelling insights. Overall a great event that we've taken a lot of actionable learnings from - thank you! ”Marketing Manager, Rippl
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