Mobile Engagement

Ofcom is investigating after users complained about calls lasting less than a second from 0845 and 0843 numbers. Even though they did not answer the calls, their phones still incured charges – some of which were as much as £375.

According to the Daily Mail, their bills included calls of up to 12 hours to the numbers, even though they could not remember dialling them or sometimes even the initial missed calls.

The paper says it has seen instances of the scam involving customers on the Vodafone, EE and O2 networks, and some users have had trouble getting the charges removed, although they have now been refunded by their carriers.

“We are very concerned to hear of a number of people receiving mobile charges they didn’t expect,” Ofcom said. “Ofcom is working with the mobile operators, industry experts, and partner regulators to establish the causes and address the problem.”

Vodafone says it has blocked the numbers involved, while Ofcom advises any customers affected to contact their mobile network providers.

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