Voice of the Customer

Moonpig has apologised after dozens of customers complained about deliveries of cards and flowers for Mother’s Day.

The greeting card company’s Twitter and Facebook feeds were inundated with complaints from people who said gifts had either not arrived or had turned up damaged.

Moonpig said there had been “an issue” with a supplier which had delayed the delivery of flowers to some customers. The company apologised and said it had compensated those who were affected.

Moonpig had previously advertised on television that gifts ordered by 14:00 GMT on 4 March and flowers ordered by 16:00 on 5 March would be delivered in time for Mother’s Day, with couriers delivering on Sunday.

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