Co-op: How to Position the Contact Centre as a Strategic Asset

 

In this podcast our Editor, David Craik, is delighted to be joined by Adrian Morley, Change Consultant at The Co-op and case study presenter at our 2019 Future of the Contact Centre Conference. Adrian is a customer centric strategic thinker with 20+ years experience delivering results in a variety of Marketing and Operations roles within Utilities and Financial Services sectors.