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Customer Contact

Stockport, 23rd January, 2017

How can we unlock the very best, from ourselves and our teams? This year, the Forum, will again give voice to our members’ breakthrough successes, with a new focus on Releasing Potential.

Be inspired and learn from the rich agenda at Customer Strategy & Planning conference on 24th- 25th April in Harrogate.

Take this fantastic opportunity to hear real, insightful learning from experienced practitioners on the most significant issues and trends facing our industry. See the full agenda online – just released.

A vital part of the calendar for customer professionals, this two-day conference gathers operational leaders and industry experts with specialist teams responsible for delivering change and improving performance. This is the only best practice conference 100% focussed on the needs of specialist planning, analytics, insight, continuous improvement, quality and customer experience teams.

“During 2017, we will look at how great teams and organisations achieve breakthrough”, explains Steve Woosey, Chief Executive of The Forum. “What builds success? What role does collaboration play in our releasing potential as professionals? None of this happens by chance; pioneers and leaders achieve results because they set out the right goals and put in place the preparation and support that is required.”

Customer Strategy & Planning 2017 will provide inspiration and insight through case studies, keynote presentations, workshops, technology showcases and plenty of time for networking, expert problem solving and breakout discussion. There is no other place where you can hear first-hand from all the 2017 Innovation Award finalists!
The Conference will close with the 15th Customer Contact Innovation Awards Gala where we announce and celebrate the winners of these much sought after awards, to be held in Harrogate on 25th April 2017.

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