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Voice of the Customer

Conversocial is forming its first Customer Advisory Board (CAB). The board’s first quarterly meeting will kick off in London and New York next month and will involve in-depth discussions to guide company executives on a number of topics including: customer needs, corporate vision, key challenges and product roadmap.

The customer-driven agenda topics afford council members an opportunity to give strategic, direct input into Conversocial’s corporate strategy in order to help build products that meet their requirements.

Additionally, the forum will help drive objective dialogue with the Conversocial team to discuss best practices, customer feedback and implementation successes. The board also enables members an opportunity to build strategic relationships amongst industry peers and experts.

“Social media, integrated into the contact centre, is becoming the most important channel for driving large-scale, authentic one-to-one service for the mobile and social customer,” said Conversocial CEO and founder Joshua March. “Establishing our Customer Advisory Board allows us to work hand-in-hand with our customers to continually drive major new innovations to push the whole industry forward.”

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